Rediff Shopping — Order No.8734116 - No replacement or refund made

Address:

New Delhi, Delhi

I placed an order at Rediff Shopping to buy a reverseble woman's jacket and Men's Polar Fleece Jacket -Buy One Get One Free on 10th November. I received both items sepately on 13th November 2013...At the time of placing order, (for men's polar fleece jacket-it was mentioned about size that fits all and there was no option to choose the size or colour. )Thats why I placed this order beleiving that the jacket which I will receive, fits to all.When I received this product (2 Men's jacket in green and orange colour )the both jackets were much more smaller in size and both jackets were different from each other in size.Imade call to customer care Nnumber of Rediffshopping[protected] and made a request to replace them and send the same of XL size and in Brown and blue colour.The concerned person at Rediff Shopping asked me send mail on their mail [protected]@rediff.co.in on 14th November, 2013. The contents of mail are as followings- Dear Rediff Shopping, I ordered for Polar Fleece Men Jackets with offer "buy 1 and get 1 free" for the cost of Rs.725.00 excluding shipping charges.Today I received the product on cash payment of Rs.835.00. Now the problem is that both these jackets are small in size and don't fit at all. While placing order there was no option for choosing size and color, but for size it was mentioned - "free size fits all", so I relied on this statement. Now the problem is that these jackets do not fit the person for whom it was ordered. Moreover the two jackets delivered are of different size, even the larger size does not fit. Is it possible to exchange theses for bigger (XL) size, and also that I want Brown and Blue color. So if replacement is possible, please send two jackets of XL size with brown and blue color. If this is not possible then I will request for refund. Please respond as soon as possible. Thanking you, Jaya Verma Sahay [protected] I received a reply from them given below-Dear Umesh, Greetings from Rediff.com With reference to your mail, we would like to inform you that the product which you have received is the same Product which you have selected while placing the Order. Hence, your query would not be entertained by our enabling vendor partner. Further we request you to kindly visit below mentioned link as our enabling vendor had mentioned all the details. http://shopping.rediff.com/product/10193391 Assure you courteous and prompt service on all your visits at www.Rediff.Com Warm Regardswww.rediff.com I wrote another mail to them explaining everything again and requested them to replace the jacket with larger size or if larger size not availble, then refund the cost of mens's jacket..Since then I have sent them more mails and made phone calls to the customerhelpline number but there is no response.