[Resolved]  Rediff Shopping — Received Damaged Material no refund or replacement received after several time complaints

Address:

Chennai, Tamil Nadu

I have bought electric kettle thru Rediff shoping vide order No. 10460415, I have received the same on 29.09.2014 . when I opened the pack I found the kettle is demaged . therefore I have complaint the demage to the rediff customer care centre thru [protected]@rediff.co.in. but I have not received any reply from them, after sending more than 5 mails . I have received the auto response mail stating that they will contact me . but I have not received any feed back from them. After lot of struggle I found the customer care number I called the executive and informed about the damage and my mail . they said that I will receive reply mail from the respect department. I received the mail asking for the demaged kettle image. Therefore I have send the images to them, for this I have not received any reply from them. When I contacted them they told they reply till today. Today I call the customer care around 10 o clock in the morning they told their systems is down therefore they request that they will call back me before 12o clock noon today till now I have not received any call from. Therefore I request you to help me getting my money refund.