[Resolved]  Rediff Shopping — Refund amount not Received Rs.599

Dec 10, 2014

Updated by webarindam I Ordered "Buy 1 Get 1 Free Little Black Dress Hanging Jewellery Organizer" with Qty 2. So, as per Buy1 Get1 Scheme I should get total 4 pcs. I Paid Rs. 1, 247 for Qty2. (UnitPrice : 599 for Qty1 + Shipping :49)

It's rediff System Bug or Policy, created 2 Order Number for me for the same Order . No: 10509487 and No: 10509449 with Same Product Description and Same Price of Rs.1247 but payment Approved on Order No: 10509487 and No: 10509449 declined.

that means I paid Rs.1247 for total 2Qty X Buy1Get1 = 4Pcs.

that means my full payment done. But, When I Received my Order No: 10509487, I Get only 1Qty X Buy1Get1 =2 Pcs ( Other 2 Pcs are missing) I notify this whole scenario to Vendor Jaspreet S Sahani, He told that may be mistake but after that no response from him. Suddenly call from Rediff Team, that they are created another Order for my Missing Product as COD of Rs.687 order No: 10533646 on 10th Oct. and Amount will be refunded of those 2 missing product of Order No : 10509487. I received the Product of Order No : 10533646 with paying the COD Rs. 687. But still no Refund of those 2Pc of my product i.e. Rs. 599 from Order No : 10509487. That means I paid double for 2Qty of Buy1Get1 = 4 Pcs. Rediff Team and Vendor both are non cooperative. I mailed again and again and also call them but no positive feed back. they just not understand the meaning of "Buy1Get1". Now, I just want to refund Rs.599 for 1 Qty of Buy1Get1 Product which I not Received from Order No : 10509487. Same Product I received with Order No : 10533646 with Pay COD Rs. 687 A Service Ticket "Ticket#[protected]" already created since October. but Rediff still not resolved the case I am a Old Customer of Rediff Shopping. But this case I really hopeless for the Service of Rediff and Vendor.