[Resolved]  Rediff Shopping — Refund not given for order no: 10645893

Address:

Mumbai City, Maharashtra

I ordered a blackberry z10 smart phone from Rediff shopping and received a defective product from the same. Later they accepted and took the defective product back and promised to replace the product. After giving them 1 month's time they failed to deliver the replaced product and now when I asked for refund they are saying that we are investigating and will get back to you. This is the response I am getting for more than a month now. I called couple of times and it seems they are least bothered. I don't understand why Rediff displays Rediff Assurance in bold on their home page which literally they themselves don't follow. this is the first time I made a purchase on rediff only on the grounds that they have a return and refund policy which i believe is of no use.