Rediff Shopping — Refund problem from Rediff

Address:

Gurgaon, Haryana

I have ordered gold foil envelopes on rediff shopping with order no. 10980313 on 31st Dec 2014 and got delivery of product on 2 January 2015. On opening the product, I found that the product is defective with reversed printing. I complained for the change of product and then the series of mail continued for the change.In last I asked for refund. Till now neither the refund is credited to my account nor product has been taken back. On contacting rediff, they provided RRN ( Retrieval Reference Number ) no. : 85215224365452610906208, that they have credited and check with your bank. On checking with bank, bank provided proof of payment reversal which is attached. Kindly look into the matter and helm me to get back my refund.