Rediff Shopping — Replacement - Defected Product

Address:

Mumbai City, Maharashtra

My order number 11858081 was delivered few days ago on 10th JULY 2015 & the goods received were damaged - Electric roti maker for which a mail was sent along with the photograph on the same day & TAT mentioned was 24hrs however i have still not received a single call or message to at least acknowledge the same however i have also made several calls to follow up but still no response..I would like to escalate this to higher authorities if any & would like to check if this is the type of the service rediff provide to the customer.this is my last email as an request post this i will be forced to take some legal actions.