Rediff Shopping — Sold fake product online and now not accepting a return and refund

Address:

New Delhi, Delhi

I bought a SONY Play Station 2 from Rediff.com. To my surprise when I received the product it was a duplicate product. I immediately raised a complaint for returning the product, but Rediff instead directed me to the seller who told various more lies to me. Thereafter I kept on writing to the Rediff customer support, but they stopped replying. I am not satisfied with the product and want to return the same and get my money back. I was delivered the product on 26th March'15 and I had logged my complaint and request for refund on 30th March, 15. Since then I wrote to them and called their customer support more than 10 times, but they just don't answer or give some false statement. My order number was 11332753