Rediff Shopping — Troublesome refund for damaged product

Address:

Bangalore, Karnataka

This is to inform that I had received a damaged and defective product ( iron stand) from order number 10935392. during mid- December, 2014 ( December 21, 2014 to be precise). - The iron stand was partially broken and damaged. The leg of the stand was broken and twisted and the iron table was also broken in the edge and was been covered with the cloth itself to make it seem like it was not damaged. I was extremely disappointed with the service as the product arrived in a very bad condition, like as if it has already been used. As soon as I got the product, I tried calling the customer care, but I was put on hold for 20 minutes before which I hung up.However, I had to call the customer care many times thereafter (at least 15 times by now) to ask them to cancel the order and refund the amount. To my horror, there has not been anyone who has come to pick up the product from my residence till date and I am sitting at home and waiting for it to be picked up each day. This has not only create clutter in my house by has been torturing because I have been struggling to get my 1300 INR back from them. About 10 days ago, they finally tell me that they have initiated the refund and that it would be processed within 5-7 working days. It has been beyond the time promised and I have still not got my money back. Just yesterday (Feb 05, 2015), I receive an email that says that their Finance Department has already processed the refund into my account and I have to check with my bank as to why I have not received the money yet. To do so, they have provided me with a refunded transaction with the RRN ( Retrieval Reference Number ) no. To my surprise, when I call my bank, they tell me that the bank does not use any such reference numbers to provide the status of any transactions. When I tried to call Rediff back twice to tell them the same today (Feb 05, 2015), the customer care representative hung my call both the times. I am EXTREMELY DISGUSTED with the whole ordeal of dealing with you people and I have lost all faith in your service.This has been a case of harassment and I am SICK and TIRED of the whole process of getting back my own money for the mistake of placing an order with them. It has been one and half months and I am still fighting the fire with them to get my money back. Please help and request you to take necessary action.