[Resolved]  Rediff Shopping — Worst customer care service I've ever experienced

Address:

Chennai, Tamil Nadu

One of the worst and worsest customer care service i have ever experienced. Cheating the customers by making false commitments and rude customer response

To whomsoever reading the mail. Please take sometime to read the below message to a customers pain.


I have ordered the following product on 22nd dec 2014 and its was commited to be delivered on 29th december 2014. I have been following it up from 23rd dec 2014 onwards.

When i checked the status on rediff tracking site, it was saying "ready to dispatch" and also when i called up the customer care, they said the product has been dispathced and it will be deleivered on 29th dec 2014. But online status was reflecting as "ready to dispatch"

Whenever i called up the customer care i have been getting update as it has been despatched and will be deleivered on 29th dec 14. But the online website shows the status as "ready to dispatch".
When i was started to probe more on the status the line gets disconnected. This happened 3 times, that too when i started when i start to ask more on the status, which made me very much frustrated.

Yesterday (29th dec) i spoke to one of your cc executive named: abijith singh who was "rude" in providing me a update. However, i explained the issue and asked him the status.
- he was giving me a "parrot talk" by saying, "the product has been dispatched on 24th dec 14 and will be deleivered in 24 hours. Its pending with courier. He dint even want to understand my problem and address it.

- i asked him to escalate it to the manager. After sometime he gave the line to one more guy who addressed himself as team lead. Once again i explained him the issue and finally i got the same answer "the product will be deleivered in 24 hours and he will take a request to escalate the issue".

- then i got totally fed up and lost interest in talking to cc ppl, hence i asked him to transfer my call to "rakesh vogali" (Manager). Then i was being told that he is not available and will be present in morning 09:00 am.


Today i called up the cc again i spoke to a girl, i m not sure about the name. She took my order number and told it will be deleivered on 4th jan 2015. !!!
I asked her when was the product dispatch, and got update that it was only deleivered on 29th dec 14 and will be deleivered on 4th jan 2015

!!! I was shocked to hear that my product has been dispatched only on 29th dec and will be deleivered on 4th jan 15!!!

But as per your cc false commitment"the product has been dispatched on 24th and will be deleivered on 29th. So your cc ppl to whomsoever spoke to me, has cheated me by giving false update. Just to skip the call.

So its ultimatelty rediff who was cheating me and cheating other customer aswell.


I continued my talk with the female executive, i told her to cancel the order. As there is no point in the product reaching me after 29th dec. But, she replied saysing that she cannot cancel.

Note: i told her to escalate the issue to manager. But she said none of the manager is not available. I insisted her that, i need to talk to some of the manager and cancel the order. She said i ll check for the status and disconnected the line.


Is this the kind of worst and $%$$s$&@ service rediff is been providing to all the customers.

Is rediff running out of capable and gutfull managers to understand the customer pain and resolve it by deleivering it on time.

Or can anyone let me know how would i escalate the issue. Should i come to your head office or should i go to any media

Note :

I might not be a big customer for rediff, but i can escalate the maximum i can and make sure that it reaches atleast a few ppl.