[Resolved]  Reebok India — Disappointment in Shoe Purchase at Reebok Store

Address:

New Delhi, Delhi

Dear Sir, My self Roopam Saxena. This is to bring to your notice that I had purchased Reebok shoes from the Reebok store at V3S Mall, Laxmi Nagar, New Delhi on 27th April'14 for the amount of Rs. 2299/-. After a week my I noticed that outer stitching is missing in one of the shoes (left foot shoe) due to which the shoe pair was looking awkward as commented by my friends as well. I went to return the shoe to the Reebok store on 24th May'14. The shopkeeper took the shoes and assured me that I will get a replacement of the defected shoes of the same model and price after he gets approval from Reebok company. This is only last week, I got an intimation from the Reebok Store that they have received the approval from Reebok Company for the replacement but the same model is not available at the store. I told him that I need the same model (which I liked the most) with same price but now he is saying that he does not have the same model and I should go for another model of shoes of higher price or any other product in the same price. I would like to inform you that I am not interested in any other Reebok product and also not interested in any other model of shoes. I only need the same model of shoes. If the shoes are not available, I want my amount Rs. 2299/- to be refunded. Therefore, I would request you to kindly either provide the same model of shoes or refund my amount of Rs. 2299/-. Your early response and resolution will be of great help in sustaining the customer satisfaction and faith for the company. I can produce a copy of the Bill and the Customer Claim Form that the shopkeeper filled. Regards, Roopam Saxena Mob:: [protected]