Reebok India — Money paid but not received by the company store. Refund not initiated

Address:

REEBOK, g-61, 142, Lower ground floor, Phoenic marketcity, Velachery main road, Velachery, Chennai, Tamil Nadu-600042

I have paid Rs. 2679.40 to Reebok store in Phoenix Marketcity, Chennai, on 15th June 2023, for purchasing clothes. My account got debited with the amount but the store manager informed that the money is not received by company store bank. The manager did not give the clothes nor the invoice for the payment but told that the money will be refunded in 2 weeks time, but no money has been refunded so far. Due to this issue, I have lost my hard earned money without getting the benefit of it.
I am attaching the bank statement proof for the same.