Reebok India — Stitching defect in Right shoe

I bought an article EY4153 from your exclusive store on dated 05.12.2021
Following is the store address:
Basic Clothing Pvt. Ltd.
Shop No 101
First Floor Elante Mall, Chandigarh

After a week when I opened my box to wear my new shoes, I noticed that there was a stitching defect in Right shoe and I tried finding your store in my local area. Unfortunately, there is no exclusive store nearby. So now I sent back to the same store and they said that they need approval from the company to exchange the same.
Please do the needful.
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