Reebok — issue with reebok shoe | defect

Address:

110092

I recently purchased your product (Hurtle runner cn5977 m8, grey/neon yellow) through the factory outlet at akshardham metro station. I have purchased on 24th oct, its been used only for 3 months and a cut has appered on it near the toe's part. I have been a loyal customer of your company for a number of years and this quality is certainly not expected.

I do not belive that i am asking for much, all i am asking is to provide a repair if replacement is not possible.

I do not feel that i am being unreasonable with my request.

I have reached to the outlet for replacement, but i was told that this is not an option as the product has already been used.in this case i hope that a repair option could be provided by the company.