Reebok — Refund recovery

I have ordered a shoe.Order no[protected]. But I returned this shoe on29th December. 11 January 2022 Reebok said that the product has been reached to their warehouse and checked and the product is okay and I will get the refund soon.25th January Reebok said that they have refunded the amount and I should check with the bank.I have checked the bank but there was no refund.On 27th February I again called but rebook said (after long time)the shoe has failed the checking report and I will not get any refund.First they said that the product has passed the checking test and after 2 months they are saying that I will not get refund. I have every conversation recorded on my phone.Please look into this matter as soon as possible
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