[Resolved]  LG India, Double Door Refrigerator — Poor customer after sales service

LG India/ Refrigerator — Service

Hello Sir/Madam,
I booked a complaint with LG regarding my Refrigerator on 14 July & it was said to me that with in 24 hours I would have call from Service Engineer & with in a 2-3 minute a sms with service booking no will be sent to me. I kept on waiting till 16 July & when I called LG customer care they told me that there were no complaint lodged in system, it can be drawn from my phone record that call was around 25 minutes long. I left all the argue & asked them to booked a complaint again on 16 July & I asked the service no right away on call, they gave me that. I had requested them to instruct their service engineer to give me a call before visitng my home so that I can make sure to be at home. But after chasing them yesterday when I was in office around 1:00 PM I got the call from their service Engineer that he is in-front of my home & when i asked him why did not he gave me a call he did not answer me, I requested him to come in evening at 6:00 PM & I will be there he told me that another engineer will come tomorrow be at home. I booked a complaint on 16 July & now sitting on 20 July & chasing & requesting their service guy for service.

Please look in to this & do the needful as in this scorching summer you can understand the need of refrigerator.

Regards,
Ailia Shahid
LG- Service No: RNA[protected]

I just got news from a local Refrigerator mechanic that -
"most of the new double door Refrigerators will get repair real soon because they solely depend/work on Auto Sensors which are suitable only for US/foreign Environment and not Indian Environment"

Most of the Current Refrigerator manufactures are fools and they don't manufacture with Indian needs.. They think India is US...

I hope your Refrigerator is under warranty. Better go directly to the showroom from you bought the product or to the LG Service center, meet the GM and drop a complaint to him and demand for repair ASAP or if it is beyond repair, demand the replacement for new Refrigerator.

It will take a day or two, But you will get it done.. All you need is your best conversation ability...

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team