Regent Honda — CRM : Neeti Sharma of Regent Honda Thane.

Address:	Thane, Maharashtra, 400607
Website:	www.regenthonda.co.in

Hello Authority,

I am CB singh ([protected]) from Thane, wants to alarm HONDA (India) That you please gauge CRM executives properly before they interact with Customers.

I bought Honda city in Oct 2016 (MH04 HM 4309) and it is burnt in Ujjain on 22 April 2017. On my return to Thane, I visited and ask about proceeding for Insurance claim and to sort advise as to how can HONDA car burn during driving. (I had my wife and 2 kids in the case when I was driving.

CRM of REGENT Honda states clearly that they are not responsible for after sales service and advised me to talk to Honda INDIA directly as they are here for SALES related customer complaints. I was shocked with her response. I asked her to provide me some email ID's of Authorized personnel whenin I can submit my complain. SHE says : SEARCH in GOOGLE. weird... simple weird Answer.

My car burnt in 22 April 2017 and it is JUNE mid (22 June 2017). I did not heard any news from either HONDA nor INSURANCE company (Royal Sundaram). I am madly talking everyday to seek update on my claim and further proceedings.

WHY SHOULD I BURN my CAR when I travelling with FAMILY...??? why?
WHO is responsible... is it me? HONDA.???
I am paying EMI for the car which I do not posses now??? is that right?
Does Claim takes 2 month to settle?

My bad, That I switched to HONDA from MARUTI... seriously... very bad experience with HONDA.
HONDA : Where is your support in this case? I am alone struggling with all formalities and procedures.

******** ALREADY POSTED in April 2017 ***************

Hello everyone... This is Chandra bhushan singh ([protected])

Last Friday, I started from journey from Mumbai to Allahabad via Indore/ Ujjain with my new car HONDA CITY MH04 HM 4309 with my wife(Sushma singh and two kids (Ashutosh and Akshat).

We took our MAHAKAAAL bhasma Arti on Saturday early morning at 4am with family. Superb Day started with followed by visiting few more prachin temple in near by areas o[censored]jjain.

In evening, we decided to proceed towards Allahabad via bhopal, vidisha, sagar, Chitrakoot highway.

My friend Mr.Balvir resident o[censored]jjain who made all my local arrangements in Ujjain, hugged me. . wished me for better and safe journey ahead.
I left him around 7.30 from Ujjain and took Dewas road for Bhopal where I was about to take hault.

After 20 min of journey, I felt some burning Smell and decide to immediately stop my car with a view in mind to UNLOCK doors in case of emergency happens.
In 3-5 seconds, I could stop my car shouting my family to immediately evacuate the car after seeing some fumes from AC vent.

I pulled my family along with two kids out of car and secured them with strick order not to move anywhere from that point.
While returning towards car I saw that flame started from dashboard of left side. It was serious shock to me thus I started to open bonut but could not open it.
A traspasser also helped me to open bonut but we could not. After several attempts I decide to immediately open trunk to atleast took out my few luggages.
By that time entire Dashboard was on fire with full swing. That was point where local people, passengers stopped me to move towards car.
I was helpless to rescue my DREAM car and saw that entire car was on flame with huge light like day light.
I was left with only option to cry and thank Mahakaaal for my family's presence near me.

Mr Mansharam Romde, my Friend's fast friend, who is senior inspector here in Ujjain was informed by me as no. 100 was not responding.
Mr Romde informed local police, fire brigade and sent wireless for immediate rescue on the spot.

In 20 min, police and Fire brigade arrived and did their good job however, by that time my car was entirely swollen by FIRE.

We herd busting of tires and fuel tank giving me a feeling that CAR saved me and my family after sacrificing it's body part one-by-one.????.
Thank you my lovely CAR...you took all event on you .. leaving my family with me...????????.
I pray to god to keep car's soul to rest in peace like my elder brother.????????.

I do not have any brother but that time I felt the presence of BIG BROTHER in my life...????????.

Not a single thing was left.. my purse. . Money... ornaments.. luggage... dress.. gift for my father.. kids tablet.. wife's mobile... car paper... and my dream...??????

By that time Mr Balvir and police station senior came and helped us to the extent they can. Their local friends also helped us to take my family to police station and then back to Balvir 's home.

Mr. BALVIR and Mr. ROMDE are best friends of Mr Anokhi who is my very good friend.
Felt the real value of friendship in this episode. ????????????????

My son Ashutosh and younger son Akshat went in shock and could speak a word till next day and was totally under panic and shock. This car was their selection...

I wanted to salute MP police and Fire brigade to complete all paper formalities well on time under leadership of Mr. ROMDE.????????. Thank you sir.

Yesterday... I med Nearby honda car showroom 4km away from the spot where car caught fire.

Mr. Nitin, manager of Aventika Honda motors allowed my burnt car to be parked in the workshop garage.

I was than told to come next day.. Monday 24 April to begin with insurance claim formalities. In this 2 days of time...
No body from HONDA called me to ask me ..how I am and my family is. I was expecting a support from REPUTED CAR MAKER HONDA to care and stand to my side...
but... there was was a long pause in their attitude. ... sorry HONDA.. MY image of HONDA got faded...

Normally, We take such costly cars for safety.. security and other safeguard measures.. but with above experience. .. where is that?
*************************************************

I would request you to please review my file, photos and feeling from Video attached.

There have been many burning cases about Honda city in past 2 years. If, I Just got a news that One Honda city again burnt near Mullund Toll plaza in Mumbai (19 June 2017).

Seems Honda's name, Honda's Service, safety & security, technical expertise, and process is falling down playing with life of common mannn...

best regards
CB Singh
Thane -West
400607 ([protected])