Releasemyad.com — Forced cancellation/no refund after 23 days

Website:

www.releasemyad.com

I had Booked for an ad(Ad Id[protected] on 17/01/17 for an ad to be published in MALAYALA MANORAMA NEWS PAPER. I went through all the steps over the website & made the payment of Rs 2000/, not to mention the ad was confirmed over the website. I also have a copy of the invoice.After that i got a mail asking for extra money and documents. As i was don't had the documents and i refused to pay the extra amount, they forcely cancelled my ad.They told that they will repay the full amount at that time within 8-10 business days. On Feb-03 i got a mail from their side telling refund of 1500 is initiated. But till now i didn't received nothing. I feel cheated as i had already paid what i was asked to pay. Where we should give complaints against these peoples? This is not a single website doing the same.There are lot of peoples who are victims of these kinds a websites.
PLEASE DO THE NEEDFULL