Releasemyad.com — Resolving the meaning of words

Address:	600051
Website:	dinamalar.releasemyad.com

I have added the phone number in my ad and submitted the ad after payment. They called me today and says since the Contact Number is used, they count it as 2 words per contact number. When I asked about the meaning of the word 'wprd', they replied that 'any set of letters that makes only one sense'. How can contact number make 2 senses? If this is the rule, they should have mentioned it upfront or the software they used should have counted it. None happened. I asked to cancel because of it. They say they'll detect 25% charge. I am really annoyed of this.