Releasemyad.com — Take payment from client & cancel the advertisement - full profit (0 cost involved)

Address:	700091
Website:	releasemyad.com

I would like to confirm that i found this website on 29 may 2016 to publish the advertisement for name change in 2 leading newspapers.
Online they charged my card for full amount & confirmed that advertisement will be published on 31 may, as required by me.
Next day, after the money was charged by them.
Person from customer service called that advertisement could not be published on 31 may & it will take 1 more day for this.
I told them to cancel the service & provide me the full refund for (Ad id: 1242864 + ad id:1242865).
Over the phone, person confirmed full refund as releasemyad failed to publish the advertisement online. There is no problem from customer side.
Today, it is 23/06/2016 & i am still fighting for my refund.
Now, the customer service is sending me an email - "please be informed that as you were not able to provide the require document, there is the 25% deduction for ad cancellation charge as per the policy and it has been mentioned into your invoice also".
As they have money with them already, releasemyad.com has started to find out ways for making profit by not refund the money.
I would also like to mention here that this complaint for making fraud with customer is so genuine that i have email from them which earlier mentioned that full refund will be provided by them & they dishonor that now.
Have a look...

From: releasemyad customer care
Date: tue, may 31, 2016 at 1:20 pm
Subject: with reference to your ad booking 1242865 at releasemyad
To: tejpreet
Dear customer,
This is an update regarding your ad (Ad id:1242865).
Please be informed that you will receive the full refund within seven to ten business days.

Regards,
Customer care

From: releasemyad customer care
Date: tue, may 31, 2016 at 6:44 pm
Subject: with reference to your ad booking 1242864 at releasemyad
To: tejpreet
Dear customer,
This is an update regarding your ad (Ad id:1242864).
Please be informed that you will receive the full refund within seven to ten business days.


Now you see what they are saying now & what they said earlier...

Do not deal with this company..
They are taking away customer money by not giving service.
Take a note, you can not file the complaint to bank / do charge back to this company as the transaction made by customer online is with secure gateway.
This company is doing good business – charge the customer, not provide any service just reasons by showing them problem from customer side.

Better to call local newspaper vendor & get this done by paying extra charge

I wish somebody reading this can take them to court & get out money they have taken from customers for service not provided & dishonor of commitment.