Reliance BigTV Complaints & Reviews

We are not getting channels of sun networks like gemini tv, gemini movies etc. So i want to know the details of it and i also trying to contact customer care but you people are terminating connection to customer care. Ivrs call is saying "sorry for inconvenience present we have stopped the services temporarily. So please try after sometime". So how can we contact customer care for our problems to resolve immediately
Smart card no.[protected]
Ph. No-[protected]

Our reliance digital tv is showing an error 400 on the screen and none of the channels are showing. Smart card no.[protected]

The customer care number always says services have been temporarily disabled due to emergency and no response to the emails. There is no way to even reach a customer service executive to even have you r problem heard let alone solved. Worst customer care ever. Strongly advise against choosing reliance digital tv.

I've been trying to reach their toll free number[protected] for over a month now and as you can try for yourself it has a recorded message in case you are an existing customer (Haven't tried for a new connection).

I'm posting the issue here as a last resort. Reliance if you have an iota of business ethics in you, fix your customer care and after sales service.

Buyer beware! Don't choose reliance!

Set-up box not working from last one month. I am trying to call customer care through toll free number, but getting disconnected automatically. From last one month call's getting disconnected automatically. Unable to launch complaint also. Three months back only i recharged for one year. Now i'm not able to see the tv also or i can't change the operator also. Kindly take action against the big tv, as they are not providing services properly.

Reliance digital tv is worst service provider two weeks etv services are not available now gemini channels are not available called customer care they say customer service is temporarily unavailable.
Tried calling multiple times same result
They cannot get the answer called and resolve the issue this is worst call center
They call us when there is due but they will not answer when there is issue

They called me to subscribe for long packs now they are not broadcasting telugu channels
Please this is not acceptable
Resume the channels
Else i need refund back to subscribe to other providers

We don't get any sun network channels for a week. We paid the monthly charges to see these type of channels. Big tv removed these type of channels without any notice. Is there any value for our money. We can't talk to the customer care service of big tv for a week. Correct these issue suddenly. Or repay our monthly charge and we want to deactivate this connection.

I am feed up with talking to this useless customer care executive of Big TV. I have taken and paid annual package Rs. 3600/_ for Regional - South Plan. (Sun TV).

Since last couple of month few channels have been deactivated without intimation showing message (this channle is temporarily not available due to technical reason ) since last 1 week and suddenly they have deactivated . Several complaints has been registered. But no proper response from dealer and customet care of Reliance Big TV. As dealer says it is not my responsibility, so dont call me again.

Dealer : Star Electronics, Nashik (Mr.Gupta[protected] /[protected]/[protected])

Never seen such worst service provider and dealer after taking money from customer. Instead staying in market they guys should wind up their business and get out. Big Name --- Fake Fame -- Worst Service.

Hi,

My card number is[protected].
I am getting below error-
"error type (2) has occurred. Check your cable connection and retry"
We are unable to contact customer care on "[protected]" / "[protected]" and
I have mailed complained to customer care ("[protected]@reliancedigitaltv.com") on oct 3, 2017 and i have not received any response from them.

Sun tv, k tv and their related channels are not working for more than a week. I tried calling customer service number [protected] and [protected]. My call is not connecting to the representative of that centre. It's too worst. Please solve our problem as soon as possible and also provide a worthy customer service.
[protected] big tv dth number.

Sir, i am fed up with your service that you are proividing to me. I am not getting the surya malayalam and soney hindi channels to my connection and i am not able to contact the customers care from past 10days. Everytime the customer care recorded message cut in between and not able solve the problem. Kindly provide phone number where i cam talk to your rsepresentative or connect the above said channels to view regularly. My contact no [protected].

Sun network is not visible past from 10 days and we are missing too many entertainment and tv shows please provide and give back sun network connection. Because diwali is nearing and we have too many programs, entertainment, new movies in sun network and we are missing some news channels also, we kindly provide the sun network connection as soon as possible

From oct 5th onwards all the sun network channels are not relayed by reliance big tv. They are displaying it as technical issues. Will they compensate the amount to the customers who are viewing for the non relayed days. When we call for toll free also, they are keep on telling, that now we cannot talk to their customer service people. When we register this complain in my services also, they are taking this. Hence we need a solution either to relay the sun network and credit the amount to our account for non-relayed days.

We had recharged our smartcard on 9/10/17 and channels are not activated and the screen is showing as unsubscribed channels and also it is displaying as error 200. The paid money is being wasted without our use. So please rectify the problem as fast as you can. Your toll free number [protected] is not working and answering as services unavailable. Plz resolve the problem.

From oct 5th onwards all the sun network channels are not relayed by reliance big tv. They are displaying it as technical issues. Will they compensate the amount to the customers who are viewing for the non relayed days. When we call for toll free also, they are keep on telling, that now we cannot talk to their customer service people. When we register this complain in my services also, they are taking this. Hence we need a solution either to relay the sun network and credit the amount to our account for non-relayed days.

My subscription was due to expire on 12th of oct 2017, i recharged the account on same day. When i try to reach the customer care (With the provided toll free numbers on their website[protected] and[protected] to update the payment status and to continue with the existing value pack as i do every year (Reliance big tv customer requested to call on every annual renewal to continue the same annual pack). The customer care toll free numbers doesn't work after forwarding the call to the customer care executive, as the ivr say due to some mandatory reasons the service (Customer care service) has been stopped and we will not be able to connect, call disconnects. Not sure how come the customer care is closed due to some xyz reasons, it is the only point to contact for any issues and it itself closed. After multiple attempts ivr says you have reached maximum tries for the day. This is pathetic service. Unfortunately i renewed my account, but for sure not going to continue with reliance for the next time, as i have no other option as the refund of the amount will be a pain as there is no customer care whom should i contact.

Reliance big tv — lost connection error 400 signal loss

Hi,
My complaint against reliance big tv.
I live in andheri mumbai and i have reliance big tv past 7 year's smart card no.[protected]. My tv connection was lost 20days ago and when i try to contact with customer care there is no response and if some body picking the call they repeted same due to emergency reason i am facing this issue i got the error code 400 singnal loss. And that customer service is very poor of this service provider...
I have already paid for full year payment now i feel cheated as no response from company.

If anybody look into this issue and take responsbility it's greatfull to me otherwise i have to think about the change service provider...
You can reach me
Abhishek darda
Andheri
Mumbai-4

Sun network not working. Worst customer care. No one picks the call. Is there any politics involved. Y it was not rectified. Y it was not informed us. For payment and any other offers you call n messages us so many times. Y can't u inform this issue. A cable operator in our area is much much better than you. We didn't expect this kind of worst service from a corporate concern.

Please do the needful at the earliest

Worst customer care i have ever seen. No response. I raised service request. That guy is telling he is ready to install sun direct and confirming that here after big tv will not provide any sun channels. I refused him. So without responding he simply disconnected since i refused sun direct connection. Atleast reliance should intimate customer when we will get sun channels. If not we will switch over. No meaning in waiting unnecessary. I am not able to raise another service request because existing request not closed. None of the customers knows what to do. If this continues, customer have no other options other than switching to different network.

My smart card number:

I will try so many times customer toll free number there is nothing response and i will try so many times in chennai contact number,[protected], there the persons will take phone and simply leave it nothing is speak to me and they chi chat themselves you are insulting us very much this is not good. Take this complaint seriously and take the action and reply me

My subscription number[protected]. Not able to see sun channels from past 20 days. Now from last 2 days thandhi, pudiya thalaimurai n polimer tv also gone. Black screen. No response on customer care no. This is atrocious. No clue what to do. Thinking to disconnect. At least the team should attend our complaints. It worse. Dunno for what we are recharging... Preethika s

Hi,
My name is sandeep shivaji shinde. My contact no [protected] i am using reliance big tv connection lat 2 days from (9 oct) my set top box is not working. I am call many times to reliance digital tv customer care no
[protected]Toll free) after connection a call answering machine answer call and tell me wait for operator and and then call is disconnected automatically. I am not able to raise complaint please help me and register complaint