[Resolved]  Reliance Capital — Overbilling and fraud

Address:	Nagpur, Maharashtra, 440008
Website:	www.rcom.co.in

I am piyush agrawal user of reliance data card no. [protected]. The connection was not active for june-2016 month due to cdma to 4g upgradation processes that time. Still the company charged for the month. I complained about the issue to the company's helpline number several times but didn't get anything but false promises. The company continued to generate bill for the upcoming month. Then i placed request for the termination of my data card connection with complaint no. [protected] or[protected] dated 21/07/2016 after which i was expected to receive confirmation call from reliance communication. I received a call their customer care executive nearly a week later after the request where she assured me to overlook my complaint regarding the bill waiver and to call or send message in that regard. But i didn't get any message or call from reliance communication regarding the same.

Now on the date 27/08/2016 i get the message from reliance mentioning the amount due as rupees 1410/- including the charges of rupees 448.86/- for the month of august. Fyi the service wasn't provided for that period and the connection was expected to be terminated.

I requested them via e-mail and call on the helpline number to deduct the extra amount levied for the month of august 2016 and to allow me to pay the remaining amount and terminate the service. But didn't get any response. Instead their customer care executive told me to pay the bill with the extra charges otherwise more charges will be levied every month.