| Address: West Tripura, Tripura, 799006 |
| Website: www.rcom.co.in |
My SIM Card was lost on Month of October. I have raised a request to stop outgoing calls on the number [protected]. Outgoing calls was barred from Reliance. Yesterday I found the SIM card at my home. I contact Reliance customer service for reactivation of the SIM Card. As per customer service request, I have provided all valid information about my SIM Card. Customer service representative Mr Salman give e response, " I have placed a request for reactivation of your SIM, it will get activated within 3 hours". Service did not resume within 3 hours on that day. Same day I lodged request on Reliance My Service. They give me 24 hours timeline for reviewing & replying my query/complaint. 24 Hours already passed. Again I have contacted Reliance Live Chat. Chat executive Mr Aniket was unable to check the status the SIM Card. Today I have visited Reliance Mobile Store, they checked & told me that the SIM was Terminated & cannot be reactivated. After hearing that, customer support executive Mr Aniket told me same thing that the SIM was terminated & cannot be reactivated. My question is that they give me 3 hour time, then give me 24 hour time, then told me that Sim was terminated. What they are doing on customer service desk? I have asked question to Mr Aniket that if SIM was terminated so why he was not able to give me this information at 1st time? His reply was "If you ask same thing again and again, then I will forcefully disconnect this chat". Mr Aniket shows his bad manners & behaviors which was not expected from Reliance. Thats why Vodafone & Airtel Customer Service is The Best. I will not take any Reliance Connection in near Future. I have attached 1st day conversation with representative Mr Salman.
Feb 27, 2019
Complaint marked as Resolved They have no response.
Kindly submit your details at our Facebook page link: http://on.fb.me/1lrvkq7 Our representative will get in touch with you shortly.
Regards,
Reliance Communications