Reliance Digital Complaints & Reviews

I have bought Big tv before 45 days. Suddenly one day I got problem with the signal. I have made a complaint to Customer Care on 13th Sep 2008. They gave me feedback that their service man will come within 48 hours. But no one came and kept on complaining in customer care. The fellow who spoke to me last on 26th sep 2008 gave me a rough response and he ghave me a complaint no[protected]. He promised me that his service men will come within 48 hours. Until now no one has attended our problem. we have fed up complianing to the customer care and shop keeper. We have hardly watched Big Tv for hardly 25 days and we need back our money. Its better to have cable connection rather having a DIsh

frnds,
even i purchaged big tv setup box on 11th sep, 08. they promised that by 15th of sep installation will be over. even today installation is not done. regarding this i made several complaints, every time i got the reply " sir, your installtion is under process, by 8 pm tommorrow our person will come and install" thank you.

next day if i calls the reply is same but the voice is different...

i never had a worst experience than this in my life...
if Anil ambani group is not capable of providing the installations... it is better to withdraw B Tv...
i am totally unhappy with this...
my advise to other customers is 'better u dont go for Big Tv"
uday - [protected]

hi,

I am writing this complaint about the so called "best service" this company claims to provide. This is about Reliance ADAG Group's BIG TV. Trust me, i did a blunder by buying this Big TV.

I purchased this TV on 9th september 2008. I was promised that their technical team would come and install the same with in 72 hours. And, to my utter shock, no one has come yet. Its been more than 2 weeks now. Almost on a daily basis I call up their customer care number and argue with them, everytime they assure me that one of their technicians would come and fix the issue. But, till date no one has turned up. forget about installation no one has even bothered to call up and ask whether the installation was done or not.

Please people, do not think of going for this BIG tv even if they give it for free. When their product is new, they are provinding such service, just imagine the fate few months down the line.

Please beware of anything that has RELIANCE attached with its name tag, be it TV, stocks or for that matter anything.

I would give a rating of -5(if it is allowed on a scale of 5) to their service.

Hi,
I am vijaykarthik working in bangalore. Recently Reliance launched the Digital TV Service called " Big TV" and promised for the best service and quality of picture on the broadcasted channels. I purchased the connection on september 11th at Trichy, Tamilnadu and wanted to install the connection at my Residence in Bangalore. The sales representative convinced me that Big TV provides this easy way to purchase the connection in any of the cities and get the installation at our desired place.

We requested to install the setup box and provide the connecion on the same day of purchase(11th of september). But the company took 4 days to take up the request and sent the service person to perform the installation after my continous complaints and requests registered to the call centre of the company.
Even after the installation, the connection was not through. the service agent who installed informed me that it will take maximum of 4 hrs to get the connection activated. So i waited for it but couldn't get the channels.

Even after 7 days of installation, still my connection is not activated. I made several more compalaints and fighting with the sales representative who sold me the connection. The service provided at the call centre is very poor. They don't have enough information on what went wrong and the customer care representatives employed by the company are too rude and harsh. In fact i came to know that one of the representative who attened my first call, did not take up my complaint at all and the complaint no. that he gave is a fake one. when i enquired the status of that complaint no. next time, the other representative informed me that it is for some other customer name.

I would like to make a complaint agaist the company and return the connection and get back my money.

Please advise.

Regards,
Vijay

I bought Big TV near the Perambur loco station, Chennai on 01-Sept-2008. It was from a marketing gimmick that I felt for. I paid on the spot in hot cash and I was told by one Mr. Shakthi (Sales Person) ([protected]) that the service will be installed and activated within 4 hours. I was been told to get a workorder number by giving the smart card number to the customer Service(!!!). I was told that in 48 hours my channels will show up in my Tv after I have recharged. I recharged immediately and confirmed with the customer Service(!!!) that my recharge was successful. I called the customer Service(!!!) on their toll free number after 72 hours that I haven't got anything exept the blue screen with the channel list and when clicked on any channel it throws a message to subscribe.

I called the person who installed this TV name unknown ([protected]) and he gave me 4 other numbers to call and check. ([protected], [protected], [protected] and[protected].

Later I called Shakthi (Sales Person) ([protected]) and got the office number[protected] and I talked to them and he said it will be solved in 3 hours. Later I got a call from[protected] and was told that its not their problem and was asked to contact customer care.

I again called up customer care and they gave me a list of complaint numbers every time I called them that I lost track of all the numbers[protected], 75496209, 75945671...)> Evry time there will be this sterio type reply of "Will be resolved in 48 hours and again a new complaint number. Lastly I was told that my smart card was deactivated for UNKNOWN reasons. After a good negotiation of more then 45 minutes, I got the IRRESPONSIBE manager name (Mr. Javed) not sure if that's a real one or a phoney????.

This is the successful 16th day without any success. I am really cursing myself to choose this reliance Big TV as it had been the most horrendous experience one could ever get.

I filed a complaint to [protected]@bigtv.co.in, [protected]@core.nic.in, [protected]@del2.vsnl.net.in,
[protected]@trai.gov.in.

I am really fed up to the core that I contacted core. If you could help in any ways of getting me this cursed vodoo box installed or to get back my swindled money along with a compensation for all the pain thta I have to go through. My contact information will be best through email as I read emails every day atleast 10 times.

Hi I taken Big Tv on august 27th and on the next day itself they came and installed.After some days my set top box starts giving trouble.I raise the complaint to the customer care.But no one showing ineterest to handle my call.The customer care is working fine by saying it will be solved with in 48 hrs time.So please dont go for Big Tv better go for another DTH if you really need quality service.This is my sincere request.Nearly some thosuands of cases are still pending with Big TV.

I just wanted to share my worst experience with "Reliance BIG TV" DTH Service.
First of all I request everybody not to purchase "Reliance BIG TV" connection.


I bought Big TV's Set Top Box on 6-Sept-2008 and called the same day for scheduling installation. I was told that the installation will be done before 72 hours of calling. But till today 16-Sept-2008, no installation was performed, not even I received a call from BigTV to let me know the...

I purchased Big TV on 06/09/2009 in Bangalore. For installation i made a request on 06/09/2008 the workorder number:[protected] the smart card number:[protected]

Location: Velandipalyam, Coimbatore

On friday 12 Sep the dish was Installed & coupons charged.
Till now there is no clue as to what is the problem in activating, though the local Reliance agent visited home, & many follow ups later.
The Toll free & Mumbai nos. are perpetually busy!!( get a feeling that BIG Tvis clloapsed, but my friend in another locality got it done in 15mins after installation)
Lost four days of weekend holidays( monday was also holiday in TN) & a new LCD TV was waiting to see the great bigTV signal, but very frustrating experience
I have given up now !!

Simha, [protected]

Ref: ID :[protected] BIG TV


Pls refer your complaint id no: 75614018 dtd 11/09/08 at 06:45 am, after making useless 16 calls to your customer care, iam forced to write this mail to you. Onam, one of the biggest celebration in kerala, the best of the best television programmes, you deactivated on the same day and till date you are not taken any action to reactivate my transmission, I reminded your customer care several times and they given me reply that engineer comes to you at the earliest. Your unprofessional business deal restricted the good times of my children and my family.
After taken your one year fee from me and why you deactivated my transmission? Why you are not rectifying my transmission? Why you disconnected Big Tv exact on the onam days? Now am very much excited to see when and how you are going to pay my losses made by your irresponsible attitude.

Still can you say that ‘ BIG TV TOH AISA’

Sudheer Thaha
E mail id : [protected]@gmail.com
Ph:[protected]
Mob: [protected], [protected], [protected]

I am ASHISH D.RATHOD and i purchased a MP3 player on 5 july from vashi new mumbai.It was a YES company MP3 PLAYER model (YMP-18) and it had 1 year warrenty, but it was not working properly .And within 1 month i gave that MP3 for repairing on 15/08/2008. They told me that it will be repaired and given back to me within 10 days .But now it is nearly a month i have not got my MP3 player back .I am writing to you with a hope that from writing you my problem will be solved.Now i want to replace it and give me a fresh piece.AND i have lost my 3 months warrenty period of 1 year.

Product-yes 512MBMP3PLY-YMP18
serial no-[protected]
Mob-[protected]
THANK YOU.

I had purchased a Sony Home Theatre from Reliance Digital loacted at Ambi Mall, Gurgaon on 17.08.08 against payment vide credit card.

Delivery was promised on 20.08.08.

Till date the product has not been delivered despite numerous phone calls to the store.

No information is forthcoming on product delivery nor the call is put across to somebody responsible.

The company has my money with them and the product too is with them.

This is in connection with the membershiio which I have taken with Reliance Big Flix, they intitially collected an amount of Rs. 400 as refunadable amount and promised to return the same with out any delay if I don't want to continue with the membership. But now they are asking for around 15 days to return my own amount. So I would like to get this to the notice of all those who are planning for this and are already the members.

Dear sir,

This is Prahsant Khurana, custumer of Reliane Digital.

I want to bring in your kind notice that I have been cheated by Reliance Digital, Gurgaon Outlet

I had purchased a videocon ac on 30jun08, sales person was mr Sudhir.

I had specially requested for next day
installation due to some medical requirments of my father and Mr.Sudhir had promised and commited me for next day installation though ac was deleiverd next day but not installed as no engineer had come,

i ws trying to reach to my sales person on 1jul08 at 4029099 but ther was no response from this number for the whole day.

Ac was installed next to next day as on 2jul08, that too it is installed by unskilled engineer who even could not advise us that it requires a mcb switch and stablizer has to buy of how much kv, but somehow he managed to iinstall.

This is not the end...

After installing the AC, when we switched it on, there was a unusual sound coming from it, i called a engineer from reliance digital
who checked and informed us that there is a manufacturing defect.

I called Mr. Naresh for the replacment of the AC and he has promised me that it will be replaced. But even today after 5 days its not been replaced.whenever I call him up he makes excuses that we dont have same brand of ac now, you will have to get it repaired.

I will never take a defected ac as i have paid for a new one.

My Wife and myself wanted to gift a refrigerator to our parents on their wedding aniversary. Wwe baought a Samsun 315 Ltr fridge from Reliance Retail outlet in Ambiance Mall Gurgaon. Firstly the product was dilevered three days late after constant follow up. NO one in their customer care picks up and call. Secondly when the fridge was delivered, it had dents on the walls. Now it is lying in my drawing room all packed. Samsun engineers have come thrice and have not been able to install. They clicked picture, evidence was taken to prove that, the product was sent with dents. Such a pathetic state of affairs. I'll never buy any product from their again.

I had bought one 7.5 Kg capacity, fully automatic, LG Tromm model, washing machine on 22nd June 2008 from the above mentioned shop i.e Reliance Digital . I paid the full amount Rs. 26, 990/- as charged by them, through full and final down payment, on the spot. I was told that the washing machine will be delivered in one day time. But in turn, a damaged Machine was delivered after two days of buying and the reliance digital engineer, who came to install the machine could not install it and show the demo run. He told that the machine is faulty and hence can not be installed. He reported back the same to his office and I was informed by reliance people that another machine will be delivered to me. After two days of the same the faulty machine was taken back by Reliance digital.

Since that day, I have been following up with reliance digital people namely the sales leader Mukund and Customer relationship manager Arun, on almost every alternate day for delivery of my machine. Every time they inform that its not there in their stock and will be delivered soon, but with no result. Furthermore Every time, they sight one or the other excuses and say that it will be delivered soon.

Today on 10/07/08 i.e after 18 days of paying the money for undelivered washing machine, I again followed up with them . Their sales team leader and their customer relationship manager says that it may take 10 to 15 days more but still they can not tell any date for to delivery of the machine as LG, the manufacturer has not confirmed to them, when they are dispatching their stock to Reliance Digital and when the stock will reach them. Hence there is no other option for me but to wait for the same.

When I requested them to give the same in writing, they refused to give and said that they will only verbally tell and inform me and no writing is required.. The most surprisingly both the sales leader and customer relationship manger, rudely asked me to do whatever I can do next as they cant help further.

I am surprised, first of all, on their unprofessionalism and irresponsible behavior and secondly their- I do not care - attitude for a customer who has paid money and is asking for the delivery of bought item. They have taken the down payment of the article in full, but still are non-committal, when the material will be delivered to the customer, even after 18 days and still want to take 10-15 additional days. That too when at the time of buying of the same, they assured and promised of the delivery the very next day. Neither they are doing anything to address the aggrieved customer but are threatening th customer to do whatever next he wants.


My money Rs 27, 000 is stuck for the last 18 days ans still they are not telling when the material will be delivered to me. I am not able to get the article which I have paid for and that too dont when the same will be delivered to me. I have gone through a lot mental dissatisfaction and agony that even after paying Rs 27, 000/- I am not able to get the article.

I want compensation from Reliance Digital for such unprofessional behavior on their part for the sale through wrong promise of delivery, misleading me every time i call for delivery with wrong information and telling lies. They have done false promise to the customer of delivery and repeatedly after sales, committing false promises. In a way they misled me to buy the product with wrong promise, if I would have been aware of the same, I would have never bought the same form them.

The every rude and don’t care attitude of its employee is another shocking finding and they bluntly say, that whatever you want, you can do now. I have suffered humiliation by them and have suffered mental trauma and torture.

I am staying with my old parents and young kid and have bought the washing machine so that my old mother will have less physical labour. As I already had the washing machine, but disposed it, so that the new washing machine can be installed in its place, my mother has to undergo a lot of physical pain to wash the clothes by hand.

Further, I am a chartered accountant and at a high post in a MNC, its against my social status and respect that I don’t have a washing machine and my mother washes the clothes by hand daily. I have suffered the damage to my social status .

Thus I hold Reliance Digital culprit and expect a minimum of Rs 4 lacs as compensation for the above. Still the whole damage can not be saved as still Its not clear when they will deliver the same bought item to me, so for every further day of delay from today, I will charge them Rs 5, 000 per day of delay.

I have purchased Philips 29'' FLAT TV, from Reliance digital Hyderabad on which they had offer of free Home theater with 5.1 channel speaker. On the display they quoted total MRP of the product was Rs 22, 370/- & their combo offer it cost Rs. 14, 990/-. But the later I realized that they given me product of Total MRP just 20, 979/-. So I felt cheated. Could please look into that. Thanks

On[protected], I bought a JABRA bluetooth headset from Reliance Digital, Shipra Mall. However before the buying the product I asked them to check the compatabilty of the same with my Mobile Phone. In lieu of this they commited that this product is compatibel with your Handset and it will do all the related functioning. After buying the product when I tried to pair the headset with my handset it was taking 4-5 times to get it paired and MP3 player was also not supportive, which I had cleraly mentioned to the sales girl at counter.
Later the floor supervisor MR. AMBRAISH GHOSH came into picture and he simply put all the blame on me & misbehaved by saying using the words like " SHUT UP", he can't help me, etc. and also having a very Sarcastic smile with his Colleagues. He litterally put all the blame on me and said that I shlud have known about the featues of the JABRA Bluetooth Headset. However I, as layman, should have been told whether the headset is compatible with my headset or not.

It was an unfotunate day (18 May 08) when i had visited RELIANCE DIGITAL - GURGAON store, looking for a mobile phone for my wife. The sales attendant some 'sardarji' guided us to buy a Samsung Mobile Model SGH-J600 and assured us if anything goes wrong in 7 Days of purchase phone will be replaced. My bad experience with SAMSUNG started unfortunately on 7th day when my phone refused to start, i went to the showroom, where i found that 'sardarji' was a promotor from SAMSUNG and whatever promises were made by him were FALSE, i had a talk with Customer Relatioship Manager and found that is incompetent enought to handle such issue, she was roaming here and there cluelessly. The best part was my conversation with STORE MANAGER i am sorry he can be easily designated as 'Store Damager' becuase he lacked basic courtesy and did not have any control what his staff/promoter are promosing in the store, he also refused to listen to us and went back to his room without providing any solution. Then i went to Samsung Serivce Centre in Sec-31, GGN. They said it is not possible to give us a DOA now becuase it is now 8th day of my purchase and refused to understand the fact that on Sunday they are closed...The so called Store incharge 'Sushil Sharma' assured that he will try to get my mobile exchanged, its now 8th day and i'm still waiting for his call and my mobile phone. IS MUKESH AMBANI LISTINING AND MY SUGGESTION TO SAMSUNG IS TO PLEASE TEACH YOUR SERVICE STAFF SOME COURTESY AND DO NOT 'SELL DEFECTIVE PRODUCTS'...RAJEEV SHARMA [protected]

I bought a Philips TV on 13 April 2008 from Reliance digital Ghaziabad. When I switched on this TV, some green spots were visible on the right corner screen of the TV. I immediately contacted the Reliance digital, and registered my complaint, to which they replied that within 48 hours an engineer will visit my home and will get my problem fixed. But even after 72 hrs no one visited my home. I regularly followed up. Now its more than 1 month since I m going through this agony. If someone please tell me what to do now, will be very thankfull.

I am describing what happen with me

On 12th april 08 : i bought a fridge from reliance digital, order number [protected], product LG-FF-265TMG4-LI, cost 14990, agent removed the Demo offer, he mention you just need to open the fridge and plug it on

on 13th april : fridge was delivered with delivery Note 80140556, 9:30PM, truck number DLILD5167, they refused to open the fridge as they just deliver it ..
i opened the fridge it was damaged from back side ..

on 14th april : as i tried to call on 13 but no reply .. i tried it on 14th Reliance digital number[protected]/4472222 .. they always take your numbers and assure we will call you back but never call back .. i hold that for 10 mins and registered the complaints without any proof just as verbal

15th april : at 10 PM in night reliance digital engieneer visited, named Vimal, [protected], accepted this fridge need to replaced .. and took my signed and left

16th april :no follow up from reliance .. i called up again .. they mentioned, they will open a call log with LG, manufacturer, LG open a request N8C41507947, after so many request with reliance called up 10 times, talkied to so many agents named Mona, monika, pooja .. and supervisor Naresh, Ravindra ([protected])

17th april : LG engineer visited and confirmed this should be replaced .. now Reliance and LG both confirmed it will be replaced and LG will give the replacement .. Arun Rawat from LG (ASI) [protected] and ravindra confirmed about replacement ..

Arun asked me for 2-3 days time for logistic and confirmations of delivery ..

18 - 22 april : no follow from reliance and LG ..

no one called up, no replacement assurance

23 april : i followed up again with Reliance and LG .. then they told there was some confusion now its cleared and LG will give the replacement with in 1-2 days ..

24 -26 april : i called many guys, 15 times LG service center, 10 times reliance service center, 20 times Mr arun rawat asi LG, 5-6 times Ravindra TL reliance .. LG ware house mr Joshi [protected], truck driver from LG Sudesh [protected],

other complaint number from LG : N8C42510136, N8C42510333

till now My fridge is not replaced .. I fed up with service provided by reliance ..