Reliance Fresh Complaints & Reviews

Address: Shampur,Campus 4,soa university,Bhubaneswar, 751003

I accidentally paid 560 rupees instead of 260 rupees and my bill was 255 so the person near cash counter returned me only 5 rs, as i was in a rush i forgot to collect the remaining cash please give it back to me my rest 250rupees. I just accidentally paid ans i was in a hurry as it was raining heavily so kindly give me money back when i'll go there please

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sai sheshasai

from Mumbai, Maharashtra

Aug 19, 2019

Store maintenance is very low.Store is fully filled with store items in trolleys near every racks .Store incharge instead of keeping items in respective tracks they kept filled it in trolleys everywhere.i myself compained several times to suprvisor and i dont see any action

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Address: Kolkata, West Bengal, 700156

It is observed from some months long that as offer is given on cold drinks products, cold drinks like thums up, coca cola, pepsy etc are being sold outside the store to retailers and not a single piece is available on store. We the regular customers suffer a lot due to non availability of the products stated above. Only campa cola is available on store as there is no demand on it to the retailers. The retailers surrounding the reliance fresh are selling these products at mrp. It seems to me that there may be some foul play in it. Please look into the matter. Please arrange availability of the products on store for regular customers.

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Address: 560102

Purchased grocery at reliance fresh bellandur bangalore..
Bill number 231 date 03 jul 2019.
Hdfc debit card (Sandeep kulkarni) was swiped and amount deducted..3534 inr.
But due to some problem said by executive swiped vijaya bank card my wife debit card (Vaishali) and amount deducted.
I am charged twice..
Please help..
Cashier 60380721
Store 2906
Payment reference number
[protected]

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Aug 11, 2019

Updated by seema bhalkikar My contact number is [protected].
Still complaint is not resolved

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Varun Das 937

from Ernakulam, Kerala

Aug 5, 2019

Reliance fresh store ( S.N Jn, thrippunithura Kochi ) I bought 2 .5L Milma Double toned milk on 2/8/19. but it's expired on July 31st itself. it's a serious problem. Take necessary action against this big mistake from such a reputed store.

amount paid by hdfc bank and vijaya bank twice charged for one purchase - Comment #3504218 - Image #0

amount paid by hdfc bank and vijaya bank twice charged for one purchase - Comment #3504218 - Image #1

amount paid by hdfc bank and vijaya bank twice charged for one purchase - Comment #3504218 - Image #2

amount paid by hdfc bank and vijaya bank twice charged for one purchase - Comment #3504218 - Image #3

amount paid by hdfc bank and vijaya bank twice charged for one purchase - Comment #3504218 - Image #4

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Swastik Subhankar Padhi

from Delhi, Delhi

Aug 9, 2019

Billing counters staff is always unavailable you have to wait for 5-10 mins after ringing bell for staff.
Always asking for exact change...

Reliance Fresh
Baramunda
Bhubaneswar

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Address: Doddabommasandra, Bangalore, Karnataka, 560097

On 6th july, i bought some groceries from reliance fresh (Doddabommasandra branch) and swiped my icici debit card. The money got deducted from my account and credited to reliance fresh account but the billing girl told me that the transaction has failed as it is a sales reversal and asked me to swipe again. Reliance fresh has charged twice for single purchase as on 6th july. They promised that the money would be credited in 24 hrs.
Contacted the store, no help, i have wasted my time and money on calling customer care as well.
Complaint was raised by rizwan at reliance fresh and follwoing are the details:
Sd 587255
[protected]
Rizwan

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Althaf Pal

from Mumbai, Maharashtra

Aug 8, 2019

We have offer in Google pay, not giving in vellore, tamilnadu . In retail reliance fresh store, this was cheating and unacceptable, my family plan not go reliance fresh here after, everytime saying have problem

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Address: ID market, Nayapalli, Bhubaneswar, Odisha, Khordha, Odisha, 751013

My name is amlan anirban from bhubaneswar, odisha. On 17th july, i visited and bought some groceries from reliance fresh and tried to pay for it via google pay (Tez), but after putting my pin, the money got deducted from my account and got paid it to reliance fresh account but the billing guy told me that the transaction was canceled and failed and asked me to pay via another method i. E either via card or cash. And i paid them via hdfc card. So i thought, if the money is deducted from my account then it will take some hours or 3~5 working days and i will get the money back.. It's been more than 2 weeks and i haven't received any response from either side. I have sent a lot of feedback n requests via google pay.. Still no response yet.

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Address: Mahavirnagar, himatnagar, Sabarkantha, Gujarat, 383001

My reliance retail service desk number is 2532179.

My google pay payment for rs 818 debited in my account[protected] and but unfortunate transaction and remarks generate waiting for purchase confirmation i complain reliance store to 3 to 4 time but did not response properly. So i complained toll free number and generate above service desk number. But not solution yet.
So plz help to when i revert back my money?
Location: himatnagar, guharat.

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Address: Sangamam, Thrissur, Kerala, 680305

I purchased an electrical kettle from relaience smart, east fort, thrissur, kerala. I was forced to pay the bill before it is tested. I insisted testing. They told light is glowing so it is working. I insisted testing with water. Immediately some of your staff replied. "those testing and all in your house." with that comment i could imagine the after sales. I asked to cancell the bill and pay back rs. 649.00 since i dont want to take a product, after sales is not guaranteed. The whole staff of college as well as the whole family in our housing colony decided to quite relience. I was taken to mr. Vijayan, your floor manager. I have not got my cash back. Please pay back the cash since the same kettle is with you and i have not touched it even. Account number [protected] ifsc fdrl0001244 federal bank, nellayi thrissur
Regards, prof. Ajith kumar, general manager, eranad knowledge city college of engineering, college of architecture, college of arts and sciences, manjeri, malapuram
Bill no[protected]
Tax inv [protected]
26.7.2019

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Surekha jondhale

from Mumbai, Maharashtra

Aug 6, 2019

In Vashi sector-10, reliance fresh shop we saw rats

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Recently i have made a purchase from reliance fresh kukatpally, they charged me 6rs/- for a carry bag, which is printed with their logo. As per the consumer court info, no one has right to charge the carry bag which is printed with their logo or name. I asked same with staff, but she simply said my manger told me to charge for a carry bag. Please do the need full.

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Afsa MSH

from Mangalore, Karnataka

Jul 25, 2019

The brand factory showroom also charge the carry bag with their logo

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I had done my shopping in reliance fresh at poonamalle, chennai. I had paid an amount of rs.5434.62 through google pay. The payment was failed in google pay and i got a message from my bank stating that the amount was credited in [protected]@axisbank upi id. The salesman at reliance fresh has collected another amount of rs.5434.62 through paytm. But you have not reversed the money paid through g-pay. I had contacted google pay and they told that amount was successfully credited vin your account.

Shopping date:[protected]

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Address: 900 BELGE NAGAR BELGE NAGAR VILLAGE, NAIGAON TALUKA NAIGAON DISTRICT, NANDED, 431709

Dear senior manager

Here i am sending my unsatisfactory experience with you as well as escalating consumer court i was perchased melton floor clean mop after few days realised not working properly then visited to relience fresh nanded mh meet with mr. Mandar manager last one week gone not given solutions to me i am calling daily to mandar given fake commitment three times my pensions is end ready for escalation beyond warranty you are not taking seriously this is the pooff

Regards
Manik

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Address: Faridabad Sarai, Faridabad, Haryana, 121001

Dear Team,

Yesterday, I have made purchases of Household goods from Reliance Mall, Faridabad Sarai.

The total bill amount was 4354.36/- Rs. while transaction I represented my parking bill for discount and cashier has asked for mobile no. from which he has redeemed some points from my total billing.

However, despite of discounts he has charged me complete 4354/- Rs. and as per attached billing statement I should charged with only 4157/- Rs.

Cashier has overcharged me with 258/- Rs. on complaining to customer care desk they rudely told me write a complaint to customer care.

Hoping for resolution here as soon as possible.

Regards,

Avijeet Kar

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Sunilbhandurge

from Visakhapatnam, Andhra Pradesh

Jul 24, 2019

I sunil Bhanduarge purchased and paid through google pay.. My amount 765/-debited, but again i payed the amount by cash. but the online amount is not re-funded yet its almost 1 month from now, visited reliance fresh store at goaves belgaum karnataka but very poor response from the store manager. Kindly resolve this issue as soon as possible.

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Sunesh Joseph

from Ernakulam, Kerala

Jul 29, 2019

I brought 1 kg mango from reliance at palai.kerala.exept one other 3 mangoes are very bad.I want refund immediately.photos attached with this.

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Address: Iscon Mega Mall, Sarkhej-Gandhinagar Hwy, Nr. Iscon Temple, Ahmedabad, Gujarat, 380015

Hello,

I want to raise a complaint for Reliance Fresh outlet in Isckon Ahmedabad.
The billing staff here has no brain to pack the items. There was a packet of bread i bought today and i specifically mentioned to keep it on top so as to avoid any kind of pressure on that packet as it would mess it up.
Instead of listening to what i said these guys made sure that the packet of bread was put down to the extreme bottom of the carry bag.
Please take some serious action and train your employees. I would be going back for an exchange or refund not hoping much if my request would be taken seriously there.

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Address: sector 22, kamothe, Navi mumbai, Raigad, Maharashtra, 410209

I am regular buyer of amul diced cheese from reliance fresh kamothe as i run a small business. as a trusted brand i used to be carefree before buying the product but this time i was really disappointed as i found fungus in the cheese when i opened the package some part of the cheese was turned green. i immediately visited reliance fresh kamothe sector 22. 1 st thing happened i didnt have the bill but whenever i buy any product from reliance fresh kamothe i provide my number to them. i requested them to check the bill through my number he left for 15 min and returned stating that he could not see any bills by the number provided. he stated that he could check only bills 15 days back. so i asked him what am i supposed to do so he said we could not do anything as it has crossed 15 days. my point is if the product has a expiry of 12 months and if it has fungus on it before expiry so whom has to be blamed . being into food business i have to keep back up of my ingredients. I have requested the manager also regarding this issue but there is no response from the manager as we look "RELIANCE FRESH" as a brand we are expecting some proper response from the store as we had word with Mr. Sanjay kadam[protected] he is the store manager at kamothe store.

We expect from the store to at least replace the product and provide us new one or some courtesy.

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GLADY THOMAS

from Mumbai, Maharashtra

Jul 22, 2019

Today I purchased ready to eat Malabar potota from a reliance fresh store in Chennai. When I came home it was expired the previous day.
How can such thing happen specially with reliance. This is thing to be brought to the customer court.

fungal in amul diced cheese - Comment #3492309 - Image #0

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Address: Reliance fresh, kaiserganj, Ajmer, Ajmer, Rajasthan, 305001

Dear sir,
It is serious and misbehaviour of the outlet at reliance fresh kaise thank ajmer, where staff of outlet been asked for the service as per the outlet guidance and terms was ignored countinously even after repeated request and kept me waiting for longtime. After waiting for long time i complaint the other staff started consoling instead after been asked to call the manager and complaint book, i was been told that retail manager is not available instead of providing the solution. This is an usual behaviour of the outlet where the customer are harrased and retail manager never come in front to address the grievance.

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Address: Medavakkam, Chennai, Tamil Nadu

I am regularly buying in reliance fresh medavakkam branch. Every time they are making wrong in billing. They will keep.board that buy two and get 1 free. But when billing they are charging for three. Every time it happens to me. When we got more items we Couldn't check in shop. After we reach home checked its there. Today i got. Same wrong was billing...pls give good service to customers. Very disappointed.

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DG Akash Banik

from Mumbai, Maharashtra

Jul 23, 2019

I went to Reliance fresh after 9:30 before closing they refused to give me the product.
This Reliance fresh is in Hyderabad Banjara Hills Road No - 11.

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Address: Edappazhinji, Thiruvananthapuram, Kerala, 695033

I am a regular customer of reliance fresh at edapazhinji branch, thiruvananthapuram, kerala. I purchased items on 16th tuesday 2019 at the shop and did not have change for 500 rupees. I told the cash counter boy that i do not have change and hence gave him 500 rupees note. He was very rude in behavior and denied me change. He insisted that i pay by card or give lower denominations which i do not have. I insisted that i see the cash counter box whether he had change. He sais he is reserving change for the next customer. I felt really surprised to the fact that i am also a customer and why would he behave so bad. He was definitely giving a false reason.
I would raise this issue to the management for proper action and see that customers are taken care in a proper manner.

Thanks you

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bansal1972

from Mumbai, Maharashtra

Jul 22, 2019

Yesterday 21.7.19 i had visited Reliance mart at GMS road Dehradun.i had taken Amul Pasteurised butter (pic is attached. )
But at cash counter product not found in system.I asked to call retail manager he was not available.Then other staff came talked with manager on phone and told me we had given mail to our office long time back but still no action was taken by office that why still product is not showing in system.i came back purchase same from market but it make me very upset and also there was my time loss .This is not first time this is happening frequently in this mart.I am requesting to keep your product stock update in system to avoid in convince to customer.

cash counter staff - Comment #3491331 - Image #0

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bansal1972

from Mumbai, Maharashtra

Jul 22, 2019

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OtherReliance Fresh cash counter staff
Reliance Fresh — cash counter staff

1 Review
Edappazhinji, Thiruvananthapuram, Thiruvananthapuram District, Kerala, India
Training World on Jul 18, 2019
Submit a Complaint
I am a regular customer of reliance fresh at edapazhinji branch, thiruvananthapuram, kerala. I purchased items on 16th tuesday 2019 at the shop and did not have change for 500 rupees. I told the cash counter boy that i do not have change and hence gave him 500 rupees note. He was very rude in behavior and denied me change. He insisted that i pay by card or give lower denominations which i do not have. I insisted that i see the cash counter box whether he had change. He sais he is reserving change for the next customer. I felt really surprised to the fact that i am also a customer and why would he behave so bad. He was definitely giving a false reason.
I would raise this issue to the management for proper action and see that customers are taken care in a proper manner.

Thanks you

Complaint Status
[Jul 18, 2019]
Reliance Fresh customer support has been notified about the posted complaint.
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bansal1972
0 minutes ago

Yesterday 21.7.19 i had visited Reliance mart at GMS road Dehradun.i had taken Amul Pasteurised butter (pic is attached. )
But at cash counter product not found in system.I asked to call retail manager he was not available.Then other staff came talked with manager on phone and told me we had given mail to our office long time back but still no action was taken by office that why still product is not showing in system.i came back purchase same from market but it make me very upset and also there was my time loss .This is not first time this is happening frequently in this mart.I am requesting to keep your product stock update in system to avoid in convince to customer.

cash counter staff - Comment #3491333 - Image #0

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G

Gunmun

from Delhi, Delhi

Jul 22, 2019

Amul Gold sell higher than the MRP. One day before I bought less than MRP.

cash counter staff - Comment #3491784 - Image #0

cash counter staff - Comment #3491784 - Image #1

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Address: Infront of Bhagabat Sandhan Colony , Palasuni Canal Road, Rasulgada, Khordha, Odisha, 751010

Sir,
On last 26th June I had purchased materials worth Rs582.49 from the Reiance fresh store near Bhababat Sandhan Colony(Bhubaneswar) gate. However due to some link problem the Sale Receipt/ Transaction Receipt was not generated though your POS machine deducted the money from my ICICI account.(ID-xx0474, Code-030742). So as per the advice of your sales prsonnel I had again paid the same amount through POS(Ref:MID[protected]/IID[protected] and received the materials.
But in-spite of several assurances by your staff/manager, the extra amount of Rs.582.944 has not been reversed back to my account.The relevant copies of payments and my bank statement are being sent through another e-mail to your customer care acoount.
Kindly look in to this.
Sarbeswara Baral
(Mob-[protected]/[protected])

Reliance Fresh customer support has been notified about the posted complaint.

Jul 17, 2019

Updated by Sarbeswara Baral This complain is also sent to the company, s Customer care(email.) However looking to the very dismal performance of the company in resolving the customer issues, I an very dis-heartened.

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Address: Besttech Square mall, Sector 66, Mohali, Mohali, Punjab, 160066

Hi,
Reliance fresh has charged twice for single purchase transaction on 2nd july 2019. Though i have informed same time, but manager promised me that it would be back to my account within 7 days.

But after 7th day i got 524rs less as the time of purchase there was a offer "hdfc offer 7.5% cashback". Without offer my bill was 6996.41 and with offer 6471.68. So they charged both amount. But on reversal they only refund me the 6471.68. So what is the offer benefit. This is the reliance fresh executive mistake. So why i will pay for that. I am attaching the bill.

Details are as attached in the scanned bill. Please check the scanned bill for more detail

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Jul 17, 2019

Updated by Chan26 I am also attaching the payment details. Please check the Highlighted Payment.

Jul 24, 2019

Updated by Chan26 More than 7 days passed away for the registered complaint. but i am not getting anything. Do i need to register then complaint on National Consumer Helpline.

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Address: Kheda, Gujarat, 387001

Sir, We are very hopeless about the service of Reliance Smart Manager behaviour. He delivered us damaged item & Expired CHASS. Also. That's not 1st time. He do it again & again. I don't know how he is selected for the manager post. Our begging request to you that take action against this manager. Please take action against him. Thanks & Regards Subhasis

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Agyapal.Singh

from Ludhiana, Punjab

Jul 17, 2019

Greetings,
Today i found Plastic in Egg as i used to buy the Egg trey from the reputed shops & reputed brands but surprised to see the Plastic in Egg so kindly advise me as how can i raise this scam so that our future/health should safe from unwanted disease.
Thanks

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Address: Reliance Fresh Vadagaonsheri, Pune, Pune, Maharashtra

I visited reliance fresh vadagaonsheri branch, pune yesterday. I could say the behavior of women in counter was so pathetic. There were in sufficiency of swipe machines and a woman said to go another counter. Whey i went to another counter they said they can't swipe machine as people were crowded it seems like they were playing on me. I got angry on them. They didn't even try to help me out and didn't mind what's happening. Is this the way to treat customers. Such workers will give bad business.

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umesh dalal

from Solapur, Maharashtra

Jul 12, 2019

When I purches shoes in mall, for trial i we are shoes in right legs, a one big khayla in side the shoes, this khaile going to my foot and lot of blood came, i complaints on counter, first aid done on counter.

I am complaining about the bad attitude of counter ladies towards customers - Comment #3484736 - Image #0

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R

Rc Ravi

from Mumbai, Maharashtra

Jul 16, 2019

Dear Sir/madam.. In SUJATHA NAGAR, Visakhapatnam reliance fresh staff service is very worst.. We r waiting in a long que for billing... Six counters are there to billing but only 2 or 3 working at a time.. Please value our time.. Please take action and intimate me at the earliest.. Regards

Reliance Fresh Complaints & Reviews

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Reliance Fresh reviews & complaints page 26

money

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cold drinks

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amount paid by hdfc bank and vijaya bank twice charged for one purchase

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reliance fresh - charged twice for single purchase transaction

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money got deducted and haven't received back

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debit rs on 23/07/2019 but not credit in account

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service of employees

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I have charged for a reliance logo printed cover

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payment failed

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milton mop not working very poor response from nanded mh reliance fresh

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ril bill - complaint

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insensible packing issue.

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fungal in amul diced cheese

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outlet employees non co operation, retail outlet complaint book not available, outlet manager did not hear

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wrong in billing

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cash counter staff

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double payment online (atm card) through pos machine

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card swap two times

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shameful

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I am complaining about the bad attitude of counter ladies towards customers

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