Reliance Fresh Complaints & Reviews

Sir i am requesting complaint against your staff bad behavior to me while i was leaving the store. One person had stopped me at gate and start bargaining to me about why"you tested the duo before buying". Sir i am asking you about who will not smell the fragrance before buying. He used bad words and start shouting publicly on me. Sir i am requesting you to please at least think about the situation.

I purchased groceries worth rs.4000/- on 1 september 2018, saturday. The groceries include chocolates, bottled juices and most of the items essentially required to prepare to offerings for janmashtami celebrations on 2 september 2018. Normally reliance fresh outlet at uraiyur, trichy delivers the groceries on the same night. I believed that it would be delivered on the same day (1 september 2018). Unfortunately, the groceries were not delivered on 1 september 2018. On contacted the manager concerned he informed that there was no possibility of delivering groceries on sunday the 2 september and would be delivered only on monday the 3 september. Consequently, despite spending about rs.4, 000/-, i could not get my groceries meant for janmashtami and there is also possibilities of chocolates and juice getting spoiled.

Had the staff of your outlet were kind enough to inform that the groceries would not be delivered on sunday. I could have made arrangements to carry with me.

Please make arrangements to delivery the groceries to my address at b1 subhashek apartments, 135, amma mandapam road, srirangam, trichy 620 006 today, at the earliest.

With regards,

Thanking you.

A r ramaswamy

I am a serious & regular customer of reliance fresh since 2010, but from last several months may be 8-10 months, when I try to book the items, my call is being out under continuously waiting for more than 30 minutes and there is no option to me except cut the phone from my side. Even when they call me automatically by pre recorded facility, still same problem. I am fed-up with your unacceptable services.

YARAMA SETTY ASHOK
TADIWALA ROAD
PUNE (MH)

Please increase staff strength to help out your valuable customers who are left to fend for themselves &waste time. Billing counters are always only one therby causing huge delays to get billed &move out. Yesterday had a bad experience of excess billing &the money was not returned &i had to take things which i didn't need. Hope you improve on all these fronts being the most reputed brand

I had purchased some goods in reliance super market (shantipuram branch, Visakhapatnam) on 11th August through Sodex Card and then I payed 476 rupees through Sodex, but they deducted 2 times. I ask about the return my money. Ur staff Mr. G. Subba Rao(his mobile number is ([protected] )spoken very Rash and using vulgar words with me. As his position is ASM in the reliance he behaved Very rude. Can u people take some action and return my money

Respected sir.
My self malay mondal. Today morning i was go to reliance fresh ranikuthi netaji nagar, kolkata 700040.
I was found a display sundrop 1lit @94.
But i was no found the product. Then i was waiting for supervisor... He says... He don't know. I told then why show this display. He told its the company policy to display under rate tag. But product not available any time... And his behaviour was very rough.
So my question is that. Why misguided the customers? Wthe the wrong price tag?
I want to get back my answer...

Regards
Malay mondal
[protected]

Complaint is regarding The reliance store near Mansarover Park in rohtak district. They charged me yesterday the increased rates to that of the scheme of company in which it offered discount. Instead of 149 I was charged 199 and for a product with 1-1 free scheme, I was charged for 2 . Really shameful that the computer generated bill system is also ruined and the trust and money of people is being played with. I was fortunate I checked this time. I don’t know for how many times this is done before. Shameful and should be taken to consumer protection cell !!!

I visited reliance fresh store on 22nd aug, 2018 in rajahmundry, andhra pradesh. I went for billing where one of your staff was saying that system is not able to read the offer on huggies xl 42 product. I said them to check with your higher official. So that he may resolve the issue. I came to there for huggies pack. And they are least bothered about the customer. When i questioned security checking guy about incharge of that store, he was very rude & blunt. Through out the billing process she had bad attitude and also she insulted me by laughing at me because i asked her to check with the incharge so that i can buy the product. I visited reliance fresh in many places chennai, hyderabad, vijayawada, every time i was happy customer. But in rajahmundry it's really worst experience.

Cashier 60153839
Store 6215
Payment ref[protected]
Bill no 47
Pos no r 118

Today i have seen z news coverage about delhi yamuna river side vegetables ground test.
Situation alraming due to heavy metals like lead, mercury, arsenic and cadmium found which cause cancer in human.
So please cooperate to check fresh vegetable lab results and post monthly result of particular land from where fresh buy vegetables.
Same information show to all available stores for transparency.
Food safety can not be ignored if someone trust on big brands so its kind request to cooperate.

In my account money debited but bill not generated of product bcoz staff says that money not credit in reliance account, this is not my fault, and that time no any staff of responsible no proper guidence, no any seriour executive
Nonody responsible that time, very bad experience, i am regular customer of reliance fresh since 2015
Kindly help me -[protected]

D/s, this is inform you that i bought thirumala milk pockets @ your reliance retailer shop in perambur branch & they billed rs.20/- per pocket instead of rs.18/-usually is not affordable issue like such other items also not updated discount price in your system as well as your sales team have been collected full m. R. P. Cash for your kind perusal... For your information i am very regular client since past decade is important one... So, kindly check this issue and to be rectified as soon as early to avoid deceiving of good customers in further and future communication.,
Thanks & regds-gopinath.
Cell-[protected].

Dear sir/madam
I have purchased Grocery items amounting to Rs. 5721.74/-(paid) from Reliance market (madhyamgram) having code 3290 on 13/08/2018(F/N) which is supposed to be delivered to my residence before 3 days. But i have not received the same till today i. e. 16/08/2018.
In this connection i would like to inform you that RM Madhyamgram(3290) didn't gave me any bill regarding this purchase. The delivery-freight cash receipt(No. 616) which i had received on 13/08/2018 is attached h/w for further n/a at your end pls. Hope for the earliest resolution of my grievance pls.
Thanking you
Indrajit sarkar
Tel no. [protected]

The security is not responsible for the vehicles oarked here and my vehicle is totally stuck between the vehicles parjed here and i canr even get out of the parking area. And the security here not even listening to the problem and he is not talking properly with the customers. He have no idea about behaving with the customers. He is not even helping me with thia

I have purchased 3 pack of kissan tomato ketchup today (I. E. 11 august 2018) and as per offer board displayed at reliance fresh on buying of 2pack of kissan ketchup one is free. However benefit of offer is not transferred and in bill i have been charged for for 3 pack of tomato ketuchp. Also, attaching copy of bill below. Please help in this regard.

Ril complaint-2206148/ 2197278

Ril backend team seems very poor in identifying the payment gateway responses and approve/reject status from the gateway to their accounts. Still they are unable to reply my query properly on my double swipe issue on july 11, 2018 in store id_ 2977 at old alwal.

Please let me know the escalation procedure/details to backend team or senior management.. Really wondering this much big organization [ril] is not capable to track the failure transaction and credit back to customers who are waiting since last one month.

Bank team confirmed their payment with port and other success details.. But ril is unable to accept or reject with proper gateway details to track back with bank team..

Thanks
Venkatesh
[protected].

""Without providing any solution they closed my compliant""

In this store total 4 billing counters are available, but none of one billing machine was not working properly (One machine having scanner problem, one machine having weighing problem and one machine having amount display to customer display and one machine have login problem) what kind of store it is, if you want run like this, please move this store to some other place, running a store like this, i personally feel like (Feeling hell before die).

Ex: today i went to this store, while my billing is going, beside counter employee asked her to check the weighing of other costumer items and i took 3 spinach items and they billed for 5 spinach items and she called to store supervisor to remove extra items, he dint came to her and she billed for 5 items and returned the 2 spinach items amount.

This is how the store is running, no proper dress code to all employees, they wearing their own wish and i am sorry to say this and they looks like beggars.

I visited Reliance fresh yesterday evening at Phase 5 Mohali and bought a pack of Kellogg's Chocos.. There was free gift with that pack which was not available at store and that was informed to me by counter attendant after billing that gift is not available. I asked them to cancel the bill as my son bought that pack because of that gift only.. Counter attendant Abbas refused to cancel the bill and told me to talk to manager. Billing time was 6:58 pm.. I asked to cancel the bill at 6:59 pm as free toy was not available with them.. after requesting so many times to cancel the bill I asked to call the store manager at 7:05 pm.. store manager Anil kumar reaches the counter at 7:30 and tell the counter attendant to cancel the bill.. I wasted my precious 30 mins to resolve the minor issue at Relaince fresh phase 5 Mohali.. also counter attendant Abbas misbehaved and said ' jab nahi hai gift to Kya main apne Ghar se le k aaun ab?' when I asked him to call the store manager he said 'mere pass time nahi hai.. mujhe Baki customers ko b attend karna hai'. This kind of misbehavior is not accepted by Reliance employees at all.. I want you to take strict action and confirm it to me..

I am in the reliance fresh in chalakudy which has fabulous stock of the daily things that is required by all... The only problem with this shop of yours is that there are three counters of check-out but just one machine works here...

Causing the customers a huge inconvenience.
There is enough number of staffs here. All of them are either lazy or reluctant to work.
All people do here is sulk on their life.

Puppala guda reliance fresh - store no:2911

In this store total 4 billing counters are available, but none of one billing machine was not working properly (One machine having scanner problem, one machine having weighing problem and one machine having amount display to customer display and one machine have login problem) what kind of store it is, if you want run like this, please move this store to some other place, running a store like this, i personally feel like (Feeling hell before die).

Ex: today i went to this store, while my billing is going, beside counter employee asked her to check the weighing of other costumer items and i took 3 spinach items and they billed for 5 spinach items and she called to store supervisor to remove extra items, he dint came to her and she billed for 5 items and returned the 2 spinach items amount.

This is how the store is running, no proper dress code to all employees, they wearing their own wish and i am sorry to say this and they looks like beggars.

Today i visited reliance fresh, srinivasa nagar, bangalore, vegetables are in bad condition, all items are not kept in a particular place, i am not able to find coriander in the store, no proper response from the staffs also.
Every time i had very bad experience in reliance fresh.
Staffs not aware that, what items are over, i asked for coriander, they told may its in masala section, but i can't found in that section, again i told them, its not there, their reply was, may be its over. All items are mixed up in the row and we can't search any particular items there,

I paid through card, they did not gave me customer copy of payment, they only gave me a bill.
No queue system also followed.