Reliance Fresh Complaints & Reviews

Hi there,

It's been a week i purchased groceries of rs.1275 and payment mode was bharatqr (Payzap). Amount got deducted from my wallet but payment was timed out from store end. I had to pay via my card again.
I had raised a complaint to payzap team they told it would be refunded back within 10days else i need to contact the merchant i. E. Reliance.

Could you please investigate and contact me on my cell - [protected]?

Thanks much.
Looking forward for a quick reponse.

Cheers,
Snigdha

I kumar vikash have been insulted and restricted to enter inside the store while visiting the reliance fresh samantrapur at 9:27pm by saying that the store is closed now, while the actual closing time is 9:30pm as per reliance fresh schedule.
I was in need of a product very badly but the security guard not allowed to enter inside the store within time schedule
Details-
Store name: reliance fresh
Location - samantrapur, bhubaneswar (Odisha)
Issue - insulting consumer & restricting to enter inside the store before store closing time

Please help

Regards,
Kumar vikash
[protected]
Bhubaneswar (Odisha)

Hi. I bought dates (Bundle two packs) from reliance fresh - ullal road bangalore.
I believe this is the number one worst product in india. We just had two pieces, myself and wife got omitted whole night, still stomach is burning with bad gas. You guys making us fools, giving offer on dirty product and causing health issues. Never come to your dirty fresh again.

Hi, I shopped last month but didn't get points upgraded neither in my card nor in my phone. As I have no proof so couldn't claim.
Couple of days back again for my shopping my account still showed nil balance of points, as told by one of the customer service person.
Here I attach the bill for your reference.
Positive response expected
Regards
Shruti Tiwari

Hi team,

I recently bought sugar from reliance fresh wanowarie pune (Near ccd).
While using the sugar we noticed that the sugar cyrstals are not getting desolved neither in hot water nor in tea, coffee etc.

We touch these undesolved crystals these feel like plastic.

I really want to want register a complaint to do a quality on the products being sold in reliance fresh.

Please find attached pics of the same.

Today i purchased home need items from reliance fresh at avadi chennai... One of the item is kabuli chana 1 kg... (Reliance best farms, premium grade)
Mrp is rs.131/-... But they are taken rs.183/-.
When i saw, i complained... They given difference amount rs. 52/- and give me another bill receipt... But this receipt also same amount. (Rs.183/-). They are not rectify the price in there system... Please ensure... They are taken more amount of so many your valuable customer.. Please take action.

Reliance fresh food supermarket, all i wanted is 10-15 aa size batteries for my little girls toys. I am an overseas traveller and went to this supermarket due to just its name. But that was a disaster.
Customers served while chewing tobacco, and lady in front of me was irritated. But couldn’t speak up, i guess due to social culture we grow up in. For privacy i didn’t take photo of serving person. But mamager did confronted him and found him with his mouth full off tobacco.

Whole battery section is a mess. All i wanted is medium range aa size battery. Which i found at rs 58/4 pack. Checked 3-4 different labels. And all were wrong. Finally i gave up and went out. They are all priced at rs112/ pack bringing total to rs336. I would still pay for it if manager or serving staff (Still chewing tobacco), would come up and give me solution. But instead mamager cane up to me and said, filling staff will fix this tonight, leaving me walking out with out the product i wanted. That’s the only reason i asked his name.

Manager asked me to check his name outside and refused to tell me when i asked him while he was stopping me to take photoes in the store

Manager seen while i asked him where is his name. He pointed me to bland red plate. No name still given.

I will visit tomorrow just to see what’s been rectified. Will post again soon.

Everytime I go to buy fruit I find that some fruits are ripened with complete yellow colour and some fruits with patches of yellow and green and with some there is white residue on the fruit. I knew this is because of man made ripening process. The fruits don't taste good, they are dehydrated, no taste, sometimes tastes bitter, sometimes irritation on tongue while eating. The guava ripens & rots quickly. The papaya looks yellow but it is hard and no jiuce. This is because of rampant usage of Calcium carbide or other chemicals in ripening process. This has become a menace. Everyone in the retail industry defends this process, protects this process, avoids discussing it and try to put the person down who points at this unhealthy practice. There is a distribution network that works like mafia and defend what they are doing. Remember, the distribution is also controlled by the government too through APMC. One of the reason why suppliers use chemicals is that they want a good shelf life for business reasons. So they get the fruits when it is raw, store it for a long time and when they want to sell it they ripen them instantly using chemicals. Suppliers are concerned with cost of transportation. Suppliers are also concerned with fruits rotting if they are supplied during natural (Organic) ripening process.

The government officials (Health department) are sleeping or try to pretend ignorance of this fact. They give reasons for not acting upon and mention that nobody is complaining. Why is the government officials (health department) not proactively testing the fruits in the market? These people should be shunted out if they don't do their work. Punishing the current practice will not solve the issue as too many people are involved. Finding the unhealthy practice and publishing officially is also the government's job. The agricultural science department is like a monk in a forest. They wont comment on the issue nor recommend anything to the government. Even if they do the government puts it in the dustbin.

The solution is with government, consumers and retailers.

The solution is to create awareness (Ill effects of chemicals on health) to the public so that public will ask for organic produce. The government should run advertisements to promote organic produce and ripening.
Secondly, create awareness to the distributors, retailers, suppliers and producers about the harmful effect of artificial ripening.
If the big retailers force the suppliers for organic ripening process then there can be a change.
The consumers should refuse to buy fruits which are artificially ripened using chemicals in retail shops so that big retailers will be forced to procure organically ripened fruits.
The government should restrict the sale of harmful chemicals to fruit suppliers.
Reliance fresh can take up the initiative if they want to be a good retailer and care for health of people. If they sell bad products then someday people will go to consumer forum.

I bought a tamarind packet from reliance fresh khardaspura road banglore. When we were taking fresh piece, customer care people roaming their offered me another pack which was buy one get one free. I opened the pack today amd it contain lots of insects in it that too live.. It was horrible.. Kindly ask them to discard those items in sale and reimburse the money to us or else give fresh piece..

Dear team,
I was regular purchaser of reliance fresh present near by my home, as rao nagar, hyderabad. Last one year i was purchasing my complete grocery from this shop, but due to bad service and behavior of your staff i have shifted to bigbasket and groffers. Despite of several time i have complained about the billing and behavior they does not care. So i have reduced my shopping there and i have decided to stop purchasing from here. This is for betterment only, i[censored] really care for your customers take necessary steps.

I am really devastated by the staff at reliance smart store here. I and my father were on billing counter for vegetables. We were differentiating the discounted and fresh vegetables of our cart when the billboy of adjacent counter put allegation on us telling our billing boy to see if we are cheating and mixing the fresh and discounted vegetables to which we replied that they can check but we aren't like the ones who cheat. Like that... For trivial reasons. My father clearly told him that he should not speak nonsense n rubbish *faltu* about any costumer or else he will have to see for himself. Boys like him who speak rubbish work very lowly jobs in bad profession. But the boy argued with us and another head of his that we are saying nonsense about him. Some other staff person somehow ended the argument. The boy started crying and told false things to the manager and another person related to manager. The manager came with the other man and the boy to us to simply defend the boy without listening. They pushed us out with their hands and challenged my father to do whatever he can outside the premises (Indicating a face to face.. Hand on hand fight). We were literally pushed by hands. I mean how dare they insult us like that?! The another blue shirt person with the manager started shouting on top of his voice and told other staff that my father threatened the billing boy's life which was totally false. He just said *agar faltu bolega toh faltu sunega* and *aise badtameezi ke liye koi nahi chodega* they misinterpreted and created a scene. The other man with manager started to shout and spoke in threatening goon accent to scare us. But i'm sorry to say if this is how they think they can shut me they are wrong. I'm giving the complaints department some time to figure it out otherwise we are going to lodge a fir as well as consumer humiliation case on the firm. I need a written apology and the guarantee that there won't be any harm to us.

Because is clearly intolerable. This is not how it works!!

Yesterday i purchased one nestea ice tea and one sipper which is free with that product. They have not provided the free product because they don't have it. The staff is using the free product and they don't have it for the customers. After 10 minutes of discussion they cancelled my bill and give me the money back. This is the worst service i have got from any store. Please take immediate action.

I went to your jaipur vidhyadhar nagar reliance fresh store in today evening. I had shopped some grossary of amount rs 967.00. The amount had been debited threw a excuse terminal as processed by cashier. After payment the cashier would not gave me the shopped grossary. He say me the edc terminal was on offline at the time of transactions by debit card. At the time of payment by edc a message appear on my cellphone screen that a amount of rss 967.00 had debited threw edc at reliance fresh store.

After payment deduction for my bank account side store manager ummed singh not allowed me to keep my shopped grosary and talk me rudely.

This is such a bad shopping experience for me.
I want my payment reversal in my bank account or my shopped grosary urgently.
Otherwise i will take consumer court help.

Prashant saini
[protected]

I have purchased pillsbury atta 5kg at rfresh at wagholi, pune, price mention near atta counter rs.168 and they billed be 230 for the same product. And when i asked to refund they are saying cant possible with rude behavior by store manager. This is acceptable at all. I hope you will teach a lesson tom store manager regarding this.

Thanks
Arpan
[protected]

Not at all happy with the staff of reliance fresh as they don't tell the various offers before billing they tell about them at the time of billing thereby wasting our time and the most important thing is when any brand offers product combination such as maggi free with maggi sauce then they don't give the free thing with the product even after having it. Sometimes customer buys a particular product just because of the offer such as product combination and then they don't give it and thereby due to hesitant behaviour of customer they buy the product forcefully. Bad experience is based on reliance fresh chander nagar krishna nagar delhi 110051 branch.

On 21st april 2018 i purchased some items from reliance fresh - near ayyappa temple, sm road bangalore - 560015, the utid is r) 121801 @ 12.14 time and approximate bill value is rs. 1097.47, and i swiped my debit card and it was deducted from my bank two times with the same amount.

Kindly look into this and let me know how to collect the double payment.

Your regular customer
Sanjeev kumar

I am living in ahmedabad
In ashoknagar, paldi
Reliance fresh time for vegetable morning time is to late for entering in store

We are waiting at least 20min til
08:20am not enter any person in store
Store manager is so rude

Vehicle for vegetable of reliance fresh already reache early
But to unload d all d vegetables after by 8:00am
It is to late other than other reliance fresh store

Dear sir i have shopped reliance fresh rohtak few days ago.. My mobile no registered is [protected]. I purchased a lot of items that day... First of all after a discount mentioned on wipro wash, they refused to a discount.. I[censored] can't give a discount they wht is the need to show on wall. B coz a normal person see scheme which are mentioned there and by this customer decides what they purchase... And same day i purchased a cadbury lickables... When i opened it at my home i found broken seal of that product... I purchased it for my baby... He was so sad when he found no toy inside the product... And when i complained about this to a man who is on counter... She said sorry sir.. I can't accept it...

The manager at reliance fresh was rude to my mother while the team was unloading the stuff (In this case water melon) the manager of the branch did not allow my mother to pick the fresh stock and insisted in buying the old one when we complained about same the store manager was rude and very disrespectful. I will certainly drag the store to consumer forum if you guys cannot take appropriate actio / [protected]/ [protected]@g, ail.com

I visited reliance fresh store at motera, ahmedabad and bought select frozen peas (Buy one and get one free). The counter man gave me one packet of frozen peas and added the price of two packet in my bill though it was written buy 1 and get 1 free. This happened to me second time. The people are just cheating to the customers.
Another height when i tried to contact customer care all the time they gave me phone number which is not valid.
I feel i have been cheated by this and it has happened to me second time.
Dated 14:04:2018
Time 11:03:51
Bill no 151
Store no 2407
My phone no[protected]