Reliance Fresh Complaints & Reviews

I had ordered a rice bag on 26th noon after i was assured delivery before 9 p. M. On 26th from your nsr road, saibaba colony, coimbatore. But even after 27 hours this rice bag has not been delivered. If you cannot deliver the ordered rice bag within 24 hours why do you promise delivery same day? I would have picked up from some other store. Now i want to cancel this order and want my cash back. I have spoke to so many different people right from yesterday evening, but no use. Today i spoke to your store manager around 12:20 p. M. Who informed be will deliver within one and half hours, but not yet delivered. Reliancefresh is useless.

Problem description - the offer was that
- on every 700 rupees purchase, 1 kg sugar is free
- my purchase was of about 2100 rupees, thus 3kg sugar should have been made free on it
- but the sales lady denied to give 3 kg of sugar and insisted on giving only 1kg of sugar on 1 bill
- we were members of separate families therefore for our convenience, we told her to separate bills, but the employees their were so mannerless that they rudely refused to do the same
- because of their harsh and irrelevent behaviour ; we had to return from the store leaving our purchase, hence our 2 hours time got wasted
- even the store manager has no say amongst his emplyees
- strict action is required to be taken on the employees and management of reliance fresh, near shalimar township, indore who dose'nt even care about customers and their rights to gain benefits of offers in store
- customer satisfaction is out of bounce concept for reliance fresh employees

Store address is : 101, agra bombay road, shalimar township, part 2, scheme no 114, indore, madhya pradesh 452010

Reliance fresh staff calicut beach (Kerala) don't have much knowledge of products and offers.

Especially different offers of payment like paytm, bharat qr, jio money.

Cashier always refuse to accept all these

I have tried several times to pay via bharat qr and they said not possible. But there is a big display board mentioning the these offers.
Need your urgent assistance on these

Urgent help needed.

I did a purchase in reliance fresh at pimple saudagar pune branch on 17 jan 2018. The cashier did debit on my card twice for 1656.69 thinking it failed in the first attempt. I was hoping the refund will be initiated or done by now but no updates. Kindly help me get the refund done.. Debit card details :
Hdfc bank
[protected]
Mamta bora

This happened with my mom today around 5:30 in the evening. She had purchased some vegetables for rs.50+, and had given rs.100 to the cashier after billing. The cashier who s supposed to be a guy, went to check on something and arguing with my mom that she never paid instead of giving the change. This is not the first time they r creating such nuisance. Instead of doing this cheap tactics, you guys can better sit on road and beg!!! I don't want to visit them again in my life time.

I have visited reliance mart in miryalaguda on 10/1/18, i bought some grocery items, bournvita price on rack showed 165 but when at billing time they charged 197, we asked the staff he said i dont know, i spoke to staff after some time they want to give some items for the extra price charged with some sample coffee packets, they they give money finally.

This store in miryalaguda is not a good store its cheating customers every time i bought something, same thing they are cheating all customers.

In virar reliance fresh outlet there is an issue with milk. Full quantity of milk everyday has been given to the tea vendor and not to costomer. Store manager take additional amount from tea vendor and supplies milk to them. My father at the age of 62 goes to buy milk to the outlet and he has been stopped. Employees have been very rude with him. I am part of zee news company let me know if i have to make a news out of this.

There is separate queue in super markets like spar, bigbazaar, dmart for less than 10 items and for senior citizen. Find it really wierd in relience freah to stand in general queue in reliance fresh to bill a single item. Though reported several times to the customer service desk at the super market location, no improvement. Really disgusting to stand in general queue to bill a single item.

I went to reliance fresh madhusudan nagar bbsr.. I was about to purchase something my mom called me as she suffers from chronic health disorder i had to take her to home.. So i atonce went.. I kept my bag outside at luggage counter.. As the timing of closing of shop was 10 pm.. I returned around 9 50 pm as i had forgotten to take my bag.. Then the security by seeing me put the shutter down... And misbehaved with me.. My mother was there in the hospital still.. I am not in a state to write more.. If you wish there is something in this imp.. Please change the security guard there.. Unruly behaviour... Even someone from inside hit the shutter so hard and shouted abuses.. I had all imp things in my bag... I request you to kindly take necessary action because this can happen with you and your family

I jagadeeswararao i have visited reliance fresh kondapur store:2907 rr dist 500084
This is the 4 th time im visited the store
Only on bill counter is working remain are shut down. If ask them they told something
But they are simply wasting time by taking selfies and time passing.. 4 th time i’m observing.. Pls take action i[censored] ppl are not providing simple things how can u expect to visit again. Plz provide atleast 2 bill desk
To get billing fast.
Thanks
S jagadeeswararao
[protected]

We have purchased grocery items on 22.12.2017 at 21:10:31 time from your reliance fresh outlet at reliance retail ltd. Alwal 2008, plot no.19, 20, 33&34, survey no.191, jj jawahar cooperative building society, ranga reddy dist. And the total invoice value rs.1908.25 we have given our axis debit card to the counter, he has swiped the card in pos machine for the said amount and we have received a debit amount message from axis bank, but he has not given us the material saying that he has not credited the amount and will not give the items without invoice.
Till today we have not received the amount back to my account or material from your store.
Request needful done at the earliest.

Reliance fresh — bad quality almond


I bought almond from reliance fresh in december 20th 2017. When i opened the packet i found that the almonds are damaged and smell is coming out of the packet. I also tasted one hoping that maybe they would taste better but they tasted off. That's not it. Yesterday when i went to the store and requested to return the package the store manager refused to take it return back. When i asked him the reason he told me that these products are sold at 50% discount price so they can, not return back.
When i further argue with him he tasted one and said everything looks good to him. He literally misbehaved me. I have also attached the images.
I shop at reliance stores frequently and this is the first time i'm disappointed with your products. I don't know if it's the brand that's at fault or your's for keeping outdated or faulty stock but i hope for a better experience in the future from reliance fresh.

Manoj kumar beers
[protected]

Today i went to dt mega mall reliance store. One product don't have barcode. Cashier call his senior mr. Santosh. Mr santosh refuse to bill that product he told me that this product's section handling by mr ranjeet and he is on weekly off today. I told him that "if ranjeet is not in store so you guys cant arrange the barcode... If ranjeet left the job so you people can't run the store. Santosh need some training for store operations.

I bought wassup french fries from reliance fresh in december first week of this year. Today i opened the packet to cook and got foul smell from it. I cooked it hoping that maybe they would taste better but they tasted off. That's not it. I bought badam milk and drank it on the same day and found it to be bad as well.
I shop at reliance stores frequently and this is the first time i'm disappointed with your products. I don't know if it's the brand that's at fault or your's for keeping outdated or faulty stock but i hope for a better experience in the future from reliance fresh.

Inspite of having a huge shop area, they have put up a shop outside in the parking space which affects other shops near by and creates problem in parking the vehicles of the customers. This happens once in three months for ten days continuously every time. After requesting also they don't respond. So please inform them to avoid the same to avoid unwanted issues.

Sir,
I had made my purchase at reliance retail limited, 12, sharanya complex, kk nager main road, trichy 21. I made a purchase of rs.676.21 used my card for the payment, as the amount has been credited and i had received the message the cashier said we havent received the receipt, so he asked me to do one more time. Hence i did the same, again the message has been received to my mobile as the amount has been debited, (Amount deduced from my account two times), but he asked me to pay the amount and to take the goods, since it was an emergency i did the same, he also told me that the amount will be credited into the account in 2 days, but its a week crossed, my problem havent been resolved.
Prasanna. P - [protected], [protected], [protected]@gmail.com

I purchased Amul spray 500gm, 7pcs on 9th Dec 2017.Bill attached. On the product MRP is Rs175.But in bill it is mentioned MR Rs188 and our price Rs175. It shows that Reliance fresh is giving me discount of Rs13. Actually it is not. There is no MRP OF Rs188 on that product. They are making customers fool like this. I guess they are doing same in all bills where customer are not escalating it properly. I want to stop such issues. And want expiation why there is mistake with bill n product MRP. I need my money back due to such issue. My contact number is[protected]

Dear sir

We are regular customer of your reliance fresh store. Yesterday evening we came your store but we not purchasing some goods and going without purchasing. Your security guard checked us i don't know why? But this is insult by your security guard mr. Deep singh front of all people including my family member who stand near billing counter that's mean we are thief.
Tell me one thing if someone come in your store and goes without purchasing than your security guard checked them.

If this is in your rules so please write on notice board.
Because i'm very disappointed to this behavior.

So please look at the matter.

Sandeep
[protected]

On 25 nov 3017 we purchased few food items among that we purchased mother recipe paneer butter masala from reliance fresh hesargatta main road bangalore.. Packing date mentioned as dec 2016 expire date 9 months.. Still it's kept in store for sale..

Please find attached bills and please take necessary actions on concern retailer

Details
Reliance retail ltd
Site no 1 & 15, dasaralli cmc,
Khata no 423, hesargatta main road,
Yeshwanthpur hobli, bangalore 560057

Purchase details

Date 25/11/2017. Timings 20:51:40
Cashier[protected]
Store -2137
Payment ref no[protected]
Tax invoice - [protected]
Bill no - 62
Poss no - r106

Food item details -
Mts pnb msmx 75gm
Ean#[protected]

I have made a digital payment with bharath qe code on 7/11/2017 at vijayawada one town andhra pradesh. The billing person said payment failed and collected cash from me. Immediately my wallet also debited for same amount from reliance bangalore. I contacted my bank hdfc customer care and got details of my payment was reached to reliance merchant with approval code: 231656
Receive ref no:[protected]. Bank is very clear that payment is credited to merchant. I went to store for refund, but they are saying they have not received any money from online. Find attached bill and online receipt.