Reliance Fresh Complaints & Reviews

Resp. Sir/mdm
I'm regular customer o[censored]r store but since last one yrs we are facing some problem like online payment which is not some time possible in store special mobikwik wallet.. Even after complaint to manager they replied it is not working.. Y in ur store display mobikwik wallet scheme in bold letter.. Even ur cashier sometime told me mobikwik not working. Kindly help us
Thnx

I am debasish sahoo from cuttack, odisha. I purchased goods of rs 1779/ from reliance fresh, chauliaganj, cuttack, odisha, using my hdfc debit card on 16.11.2017. As per the offer advertised in the store i am eligible to get a cash back of 5%. But unfortunately i have not yet received any cash back though it's already 4 days gone. Please guide me what to do.

I made a payment of rs.730 on 28/oct/2017 by scanning bharat qr code on the cashiers pos device. Bill no. 53, store no. 2032.

The money was debited from my bank account (Dbs bank) by the cashier and the store manager said that they have not received the payment, so i paid the bill amount by cash.

They told the money would reverse within a week to my bank account. I waited and waited and now its 11/nov/2017, more than 2 weeks, and i have not yet received the amount. A bank takes only a week to reverse a failed transaction.

I have a strong feeling that there has been some unfair practices going on within the store. I have also asked the store manager to disclose the transactions for the day (28/oct/2017), but he refused to do it. I have disclosed below the images of the payment made.

I request for some strict action to be taken over the issue.
There have also been some other complaints on the store, which i found while browsing. I guess those complaints would also be helpful to take an action on the store and the one who manages.

Respected sir/mam i and one another staff of reliance fresh rathore store code 2120 visited to reliance smart sandhya tower. One friend tooked mark down brinjal and tagged himself.. Ok but the staff manoj and guard sunil of reliance smart sandhya tower lalpur ranchi were very rude. They made false statment saying that we took fresh as markdown but it is totally wrong. They made false accusation story to trap us. We are terminated from job. Please help to join again. Thank you

The store in nfc delhi is poorly managed. Out of 4 there are 2 billing stations working. They make you wait in queue for long and in between they take other regular customers. I raised my voice against the female suman who was doing this so she didnot give me the said discount on the product.. Made me wait for 2 more billings to clarify and then told me buy more things as she didnot give the discount. Once previously they didnot even add the billing points to my card and swiped someone else's card for my purchase. When i objected they said they were simply checking the machine.

Its been a couple of weeks now that the store is not accepting reliance card number or reliance card. I have bought stuff worth thousands of rupees till now since that time and all of it has gone unregistered and i haven't got any single point in my card. I dont know my mobile number and the staffs there ask only for it.
You can also see the stupidity they have been doing in the attached photo - filling mobile number in place of card number and try to misguide the customers
Store - paud road, kothrud, pune, maharashtra - 411038

I am resident of vijayawada rural (Gollapudi), and i use to purchase my requirements at your store, situated at door no.76-16-8, bypass road, bhavanipuram, vijayawada-12. As usual, i purchased my items on 14.10.2017, vide your bill no.62 @13.34.23 hrs., for rs.655.46, and used my andhra bank debit card at the counter no.60151633. At first attempt, your gadget (Cashier machine) was stuck, and as such, they again used my card for payment. But, to my surprise, i received sms from my bank, that the transaction was done twice, and i reported the same to your staff, who says the said payment will be refunded directly to my bank. But, nothing is done till now. And, your store in-charge has also given me a complaint no. Sd8036433, as it forwarded to you. So, plz. Look into the matter, and settle the issue, immediately. I am a senior citizen, aged 70 yrs., and i could not come to your store again and again, as i am heart patient.

We bought amul ice cream for 225 rs. Just to check at home tat the container was half empty and there was ice only ice at d bottom. So basically we paid 225 rs just to buy ice.. I can provide d pic also... However this is d second time i am facing this issue and hence complaining... Pls get back to me... Demanding s refund for the same..

Akshata
[protected]

We went to reliance fresh manikonda which is opposite to food bazar.. We took our son also and by mistake my son placed a little urad dal with wheet... It was not a loss at all. But the store manager shouted very rudly to the child and also to me that i need to bill the entire thing... Though i beared his shouting and arrogant words to my child i beared it... Billing is done and again that person stood near security and he checked the bill and told that u have not billed and u cant leave without going because he got a loss... My husband asked to show the proof of the loss he went.. But he did not find any thing and again strted to abuse... I kindly request you to make your staffs learn manners and politness and especially should give a training how to talk properly

Today (28 october 2017) morning i went to your shop in kadavanthara, ernakulam, kochi, kerala state to buy some soap powder. On the rack there was an offer displayed in very bold letters for arieal washing soap powder (For front loading washing machines). The offer was "buy 2packs of 2kg washing powder for rs860/- and get one 2kg pack free". I checked it again with one of your senior staff and she also confirmed it to me. When i took it to your counter for payment; there was a new staff (Her name is elona) who took considerable time to clear the customer in front of me. After a wait of 20 or more minutes holding the 6kg soap powder, she billed me using my bank debit card rs1257/-. I told her that the offer says rs860/- and you are charging me rs1257/- why?. Then she went inside to call her manager. He came out, told her something and went back. She then gave me back cash rs 250/-. I told her it is still not ok. As i am suppose to get rs 457/- which she has over charged me. She went back again to her manager leaving the counter. After 5 minutes she came back and gave me another rs150/-. I told her it is still not correct. I still has to get rs97/- more. By that time the other customers who were in que behind me started shouting at her as almost 45 minutes passed. I had an appointment and i started getting calls to come to the meeting, as i am presiding that meeting and i am already late. So i left your counter. I told your cashier that i am leaving now as i have an urgent meeting to attend. I told her she still has to return me rs.97/- which she over charged. I did express my dissatisfaction the way i was treated. It was a miserable experience. Your other staff and all other customers were witness to this incident. Is this the reliance style of customer care.?? Or is this the reward from reliance for loyal customers???

This is not the first time such things happening. Most of the time we, the customers do not complaint, thinking the staff may get fired. But today it has passed all the limits. This was a very bad experience. That is why i am putting this in writing. I have to get it resolved. For your information. I am a senior citizen and your customer ever since your shop opened in kadavanthara. The only reason i am still using it is because it is very close to my house. The shop is always congested and poorly managed. I have noticed that there is frequent change in the staff. Most of them them fresh and inexperienced. Managers also the same. No one sticking long in that shop. Hence lot of confusion, wrong pricing, items are not in proper racks and wrong display, making it very difficult for customers to find the items they are looking for. Cash counter takes long time to clear each customer. Some times not enough staff, weighing scale not working and problems with the machines excepting credit / debit cards. Some times not enough staff at cashier desk and customers has to shout to get some one to attend them.

I still has to get rs97/- from reliance. I hope the senior management of reliance give due attention to my complaint and settle it as quick as possible. I come to know the manager on duty was mr. Anish

Kindly let me know what action you are taking to resolve this? Please acknowledge.

Kind regards
T. E. Menon
E-mail : [protected]@yahoo.com

Today i did some shopping from reliance fresh chauliaganj, cuttack. At the entrance there was boards showing 15% cashback offer from mobikwik. So when i asked for the offer at the checkout counter, they told me their system does not support mobikwik. It is completely unacceptable. Even i loaded my mobikwik wallet with the amount. You should not put big boards publicizing some company without having full support in your system.

Dear sir,

I am living in anand (Gujarat) having your outlet at lambvel road anand, this outlet is registered with edenred india as per information i have received from them, but i am unable to pay to bill at above mention outlet because they are using unregistered tid/mid machine to get payment.

I am trying to resolve the problem by communicating with both related local party but unable to do so.

Request you to do needful and let me know your action on my mail: [protected]@gmail.com

Today (24.10.2017) i visited reliance fresh at kaggadaspura c v raman nagar bangalore 560093.

I was trying to pay my bill through "mobikwik" mobile app i. E., offer on this app.

But none of the reliance fresh staffs don't know how to receive amount through mobikwik app and they made me to wait long time. Staffs are very lazy

I was very disappointed today.

Reliance fresh, no 573 whitefield main road, opposite whitefield bus station.
At 08.15 am this morning, 20 oct 17, i find road side vendors, hotels, shopkeepers come early and buy most of the vegetables in bulk, leaving nothing for your regulars customers. This morning i wanted a bunch of corriender leaves, to my amazement i found all leaves were bulk purchased by the above mentioned people. I informed the manager, who gave me a bunch of leaves from one of the bulk buyers. He tells me this practice is not correct. Can you instruct your manager that they should not allow any large bulk purchase of vegetables till 12 noon. This will help your regular customers to purchase vegetables.. There should be restriction on the number that these people buy.
Thank you,
Membership no [protected]

There is a reliance fresh store in pahar ganj, delhi. I always visit this store to purchase amul toned milk in the morning daily. But unfortunately, for the last 10-15 days is no supply of amul toned milk and amul full cream milk in this store. All other variety of milk is available there except amul toned milk. Even amul moti milk is supplied to this store daily. Many a times i have raised this issue with the store manager but could not get any reply from him.

Amul toned milk is available in the jhandewalan store but that store is too far for me to visit in the morning due to the busy schedule. You are requested to please immediately start the supply of amul toned milk and amul full cream milk to this pahar ganj store so that i remain the daily visitor of this store.

Waiting for early response.

Regards

Nishi kant gupta
Email : [protected]@gmail.com
[protected]

My reliance one lift time card no.[protected]. I am a regular customer of not only reliance shop but also the reliance products in reliance fresh, reliance trend etc. But whenever we are going to reliance fresh shop, avvai shanmugam salai, chennai - 14 located nearer to our residence, we realise the bitter experience due to the illiterate behaviour of some of the staff working there including supervisor/manager with the customer. Daily they are making unnecessary quarrel with atleast one customer. Yesterday i. E. 15.10.17 one of the supervisor/manager (We think so) made unnecessary quarrel with my husband by using disrespectful words. Always they are using the words to the customer including us is ' we don't want you to come here to purchase and we are not bother about the sale of this shop'. Always they are speaking in a frustration mood which we don't know whether they are angry against the reliance management for which the reason is best known to the management. But this type of attitude by reliance fresh staff is spoiling bonafide opinion on reliance company by its customer like us and reliance may loose so many customers in the days to come if they are not changing their behavior.

Today i visited reliance fresh store at thaltej ahmedabad. I was trying to call my assistant for carrying shoppings. My wife was standing inside with goods. When security personnel named hikers msungh did not permit me to go out even without goods and the bill. He forcibly asked me to lodge complaints d hurled his identity card at me and asked me to do whatever i wanted to. He was adamant in not listening or obeying his manager. After long purusation he forcibly and unwillingly said sorry. His behaviour was highly rude, arrogant and uncalled for.

Dear team,
Today, 14/10/2017 i have done a purchase of rs 1542 from reliance fresh at nangloi, i have paid it via sodexo card [protected] at 7:37 pm.. Amount debited but after 5 minutes it got credited in mu sodexo card. I have waited for some time as i have picked necessary edible goods. So again one staff has swapped my card for rs 1542.75, amount debited but again it not received by reliance fresh.
I contacted sodexo where amount is reflecting debited.
Please help me into as i am in a loss of rs1542.75.
Your staff vijay kumar is just giving hanky panky answer.
Waiting your positive response.
Regards
Manoj
[protected]

Sir,
I have purchased a reliance one card recently since i have missed my card while purchasing goods. After wiping card, workers at the counter failed to return the reliance one card. We also forgot to receive it since we are concentrating our mind in the products purchased. So far i missed two cards like that. I have given two missed cards numbers.

My new reliance one card no: [protected].

Missed card no; [protected]

Another missed card no: [protected].

Please transfer the points from my old 2 cards to new card.
T. Sundaramoorthy

I'm a customer of yours from bangalore, the relaince fresh super market located on the begur main road have not been rendering exact change during my last 4 visits and they have been forcing me to take other products for the remaining amount. Their paytm payment method hasn't been efficiently working for the past few days. Please do the needful at the earliest. If this is persists you might have to shut down your esteemed firm, kindly do not cause such inconvenience in the future.