Reliance Fresh Complaints & Reviews

Sir,
My bill payment was charged twice on the date of 13th november 2016
With rs 472.25 along with rs 572.73 (Actual bill amount) during card
Payment.
And my refund amount of rs 472.25 has not been refunded back to my
Bank's account as told by the store manager.
Kindly refund my balance amount at the earliest.
My debit card's last four digits are *1480

Store address : reliance fresh, e-9-10-11, dilshad garden, delhi -
110095, dilshad colony, express mkt, nr suraksha nursing home,
Store code is s02513
Bill number is #0213 time 20:08:10
Date:13th november 2016 at 20:04 pm

Bill amount : rs.572.73 debited extra rs 472.25 at 20:04 pm on 13/11/2016.
Pos txn at[protected][protected]-reliance fresh.

Dear sir/madam,

I am requesting to you sir please do the best sir please send my invoices my reliance one card no is [protected]. I need my all invoices pls send to my email id is jabers. [protected]@gmail.com

Plz kindly do the best... Reply me soon... When do i get my invoices please kindly do the best sir i whole request you sir

Thank you

Sir 'My payment was charged four times on the date of 13th november 2016
And my refund amount has not been refunded.Kindly refund my balance.
My debit card's last four numbers are 1338
Store code is S02766
Store address :plat no 23 nangloi najaphgarh road delhi 41
Bill number is #0177 time 17:41:09
Date:13th november 2016
Bill amount :Rs. 1237.19

This morning, I was at a Reliance Fresh store in Bhubaneswar. At the check out, I was told that card payments are discontinued for the past few days, and will continue to be so for the next three days. Apparently, this is due to network problem. It is difficult to believe that the company that markets JIO so aggressively has such a long network problem!! Could it be something to do with demonetisation ?

I have purchased a MAGNUM Icecream 75g from Reliance Fresh, West Mambalam, Chennai, but they have taken Rs. 90/- instead of MRP Rs. 75/-.

When I came back to may home, I have seen this in the Bill. They are also not picking up the phone. So, I have to visit the store again for rectification.

Its very painful that such a big store is doing like this - like a CHOR Company.

I the undersigned visited Reliance Fresh Mart Galaxy Cinema Naroda Ahmedabad on 10/11/2016 and purchased some items of Rs.2915/-. At that time I had given Voucher of Reliance of Rs.1000/- and Rs.500/- each.

After the using of my ICICI Credit Card, an amount of Rs.1415/- payment declined by Reliance Fresh Mart, Naroda Ahmedabad on 10/11/2016. And I had given some items returned back to Reliance Fresh. Again one message received from ICICI Bank that
trnx of inr 1415.18 using credit card [protected] is made at Reliance Fresh on 10/11/2016. Avl balance 39963.09.

Kindly do the needful in the matter and arrange to return back an amount Rs.1415.18/- to my ICICI Credit Card at the earliest.

Regards,

SURYAKANT I VAGHELA
[protected]
email - [protected]@yahoo.co.in

Dear Concern,

as you aware of the current changes in India about the Rupee note of 500/- and 1000/-, we are moved our payment through liquid cash to Credit/Debit Card.

But one of your outlet at Sulatnpuri Shani Bazar Road, they have only one Swiping Machine and credit cards are not accepted there due to this we have face trouble in our daily life.

you are requested to, resolve the matter ASAP and increase the no of swiping machine at your outlets.

Regards,

Pinki

From: Haniyur V S Moorthy, (Senior citizen), 57, Seshagiri Bldg, Near DLF, Akshayanagar, Bangalore 68, Tel: [protected]

Debit card swiped twice

This relates to the BTM 6th Stage layout Reliance Fresh outlet near Sai baba Temple, Bangalore. This store swiped my SBI Debit card twice for One shopping of groceries on 28/10/2016. When I checked my SBI SB a/c I found a sum of Rs.1133-50 was deducted twice from a/c. I reported the matter to Mr. Manooj (Tel:[protected]) on 29/10/2016 and he assured me that the problem will be checked and solved within 10minutes. Since then I called him several times with no answer. I have shown the Bank pass book evidence of double debits . Such occurrences of double debits cannot be anything other than fraud.

It is nearly 13 days without any response.

I request the concerned authorities to do the needful to re remit my money Rs.1133-50 forthwith.

I have visited your store in beta 1st greater noida and was humiliate d by your staff . When asked how much time it will take for rice to be poured in the bucket when it was empty he told me to wait for half an hour and the behaviour was very rude. He should talk in a good manner to customers in today's scenario. I am deciding not to visit your store because of your staffs behaviour.

I want mc can product when i ask for the offer.the
staff name is kapil told no offer is there on that even though there was written on the freezer that there is a offer then i asked again but again he denied then
go to counter and ask he said yes there is a offer.
then i searching for french fries i couldnt found
there so i told kapil for that but he ignored 4 to 5
times i asked to him but he ignored then i go to
another staff.is this your staff giving services this
is such a redoculous.

I am a regular customer of reliance fresh @ Maurya Atria, bodakdev, ahmedabad branch.
Every time i go, some or other customer is shouting and a peculiar staff keeps on irritating customer and misbehave with them.. Irrespective of age/gender.. And humiliate the customer to the extent that, customer shouts n leave the store or walks in to manager chamber.. Then manager intervene( some time). Tonight, I was victim for the 2nd time, and so forced to write here.
Name of the staff- jitesh/hitesh parmar
Manager on duty- saurav shah
Bill time[protected], 2/11/2016

This Mr Parmar, abused me, irritated me. I complained Mr Shah, manager on duty, he didnt came out of his room, was counting cash, in rush to close the store, sent another guy, saying give preference to me and solve my problem. Mr Parmar, still refused to obey his manager's order, refused to make my bill, denied... That another staff started new counter and made my bill...
Is this the way you treat your customers???
Why such people are in store who behaves like a Don/bhai log, use bad language... For customers???
And still store manager was busy in his chamber??

Why u keep such boneless store manager ? Who cant control staff??

Security staff and cctv cameras are there for proof.

It isnt only about me, you can check cctv footage, and that Mr parmar's behaviour.. I saw him behaving like this daily with many customers.

Incident- i stood for 10-15 mins in queue for billing(only 1 middle counter was on). Customer didnt had cash to pay, her card was rejected, she walked out to get cash from atm machine ??? (Far away). And after waiting for so long, i was forced to leave the counter and asked to go to another cash counter where Mr Parmar was working, 4-5 customers were in queue.
He refused to make my bill and asked me to stand in queue??? Again...??? What a BS! I still requested him gently that i am having only 1 item, and informed him that i already waited for 15 mins to another counter! And he again rudely told me same... Saying, my previous counter isnt closed and customer bill is in process.. What rubbish was that??? Customer went to find atm machine n cash... Did he wanted me to wait till that customer is back, what if that customer doesnt come back???

That guy who was making my bill, rushed out of the store without making my bill...

Too pathetic service
Too much humiliating for many customers

They behave as if they are selling goods for free! !

Dr Palak

X- customer( never step in again)

I have visited the reliance fresh store located on the kasavanahalli main road and picked the 750 ml pack of amul ice cream, as this ice cream has an offer of buy one get one free, i had picked up one mango flavor and another one in chocolate flavor as i usually do and pay the value of the higher mrp. To my surprise the billing guy advised me that it is compulsory on for me to pick both the flavor of the same taste. When i was not satisfied i asked for the manager of the store and he came forward and said that it is his decision. I have entered this in the complaint book but till date no response.

I stay at yelahanka, bangalore. yesterday on 31st oct after a gap i had shopped at your yelahanka new town outlet. my purchase was for rs 1068.94 and among the items was amul mango shrikhand which was so rotten that it must not have been refrigerated properly during storage. this is the second time i am finding this type of complaint and yet the name says fresh.
My contact no for details [protected].
Nazrul

Dear sir this to inform you that I had shopped in reliance fresh baramunda Bhubaneswar for 3567rupees on 7th October 2015 and after that I asked the sellsgirl binodini about the coupon. She told me that all you will get online. And did not give me the coupon code
After that when I shopped on 19th October other girl gave me the coupon code on the bill of 1600. After that I went to the store manger
Rakesh landing and Mr Sahoo told that they will look into the matter as that sales girl was absent that day.and after that I went to the store for 2 days and at last got the no of Rakesh landing. That girl was absent on that day also. On 21st I went again to my surprise I saw all the place cards for the offer were not there. I called Mr Rakesh he told me that the offer has ended so cant do anything. Then I went to another store at irc village they told me that the offer is valid till 7th November. 2 days back when I went to baramunda store I asked Mr Rakesh about the offer he told me that the offer again started after receiving another letter from the company. I just wish to please take some exemplary action to take care of such issues. Thanking you.

Reference of subject your store jhotwara road behind petrol pump jaipur no reward given by jaipur store from the issue my card till than. No packing facilities provided by owner purchase goods and services no taken from costumers. No added card by mail and mobility
Nafish ahmed khan
Jhotwara jaipur
Reliance card number. [protected]
Mobile. [protected]
Email _ [protected]@gmail.com

I am talking about reliance fresh which is located in new tippasandra, near shiva temple.
i have gone to that store many times those people dont know how to behave with customers.they will not respond properly whatever we ask and while billing also they will speak like as if we are taking property.i hate reliance fresh and in that they will not have many things.with few things they will show up too much.just for name sake no items and no good culture for their employees.bad behaviour.worst means worst.i just want to take to higher level this complaint.fed up with this reliance fresh.i can go to other supermarket also but only thing is it is near by my home.get lost worst people in reliance fresh.i will recommend not to go reliance fresh at all.you will be dissapointed and, you will not get what you are expecting and no respect from those waste people.they dont dont know how to behave with customers.
Really i am telling not to go at all. Reliance fresh

I have purchase some product and pay the bill but due to same problem bill not submitted, but reliance fresh card points redeem 50 rs from my card and shopkeeper decline the bill but 50 rs not credit in my account.

Card Number-:[protected]
RRN[protected]
date[protected]:03

I am regular customer of Reliance Fresh outlet - ID Market, Bhubaneswar, Orrisa. I could not redeem my card No. [protected] as it is not reportedly updated. I tried several times to contact with Customer Care, but failed as the line was always busy.
I request you to please update my card. My particulars are as under
Soham Rudra Basak
Date of Birth[protected]
Mobile no. [protected]
email - [protected]@yahoo.com

@reliancefresh bhubaneswar unit 4 worst place to go grocery shopping. They have 4 cash counters running but dont have change of rs.500. After asking for the store manager & waiting for 10 minutes the cash counter staff did not call the store manager after which I took the photo of the cash counter staff. Then the store manager Mr.Lingaraj came after another 10 minutes with a few more men & started fighting with us. He made us delete the photo but did not know a little decency or courtesy of how to speak to a customer & address his greviances. With such arrogant staff and managers the it's best to go back to kirana stores where you are atleast greeted & helped. I have visited reliance fresh in other cities but this by far was my worst experience.

As i have gone to purchase aashirwad aata 10kg.There they have described the price as RS289 but at the billing counter they asked me for RS 299.As i have little argued with the staff members but they said that it was their mistake of not changing the price.But what about me as i have read 289 so they have to give me product in 289 only.As asking for product in RS289 they said that if you will not pay 10RS then will the billing girl will get from home?? Its a worst reply by your staff to the customer.I want such action to the Store @Thaltej a'bad.
Thank you
SMIT GANDHI