Reliance Fresh Complaints & Reviews

I want mc can product when i ask for the offer.the
staff name is kapil told no offer is there on that even though there was written on the freezer that there is a offer then i asked again but again he denied then
go to counter and ask he said yes there is a offer.
then i searching for french fries i couldnt found
there so i told kapil for that but he ignored 4 to 5
times i asked to him but he ignored then i go to
another staff.is this your staff giving services this
is such a redoculous.

I am a regular customer of reliance fresh @ Maurya Atria, bodakdev, ahmedabad branch.
Every time i go, some or other customer is shouting and a peculiar staff keeps on irritating customer and misbehave with them.. Irrespective of age/gender.. And humiliate the customer to the extent that, customer shouts n leave the store or walks in to manager chamber.. Then manager intervene( some time). Tonight, I was victim for the 2nd time, and so forced to write here.
Name of the staff- jitesh/hitesh parmar
Manager on duty- saurav shah
Bill time[protected], 2/11/2016

This Mr Parmar, abused me, irritated me. I complained Mr Shah, manager on duty, he didnt came out of his room, was counting cash, in rush to close the store, sent another guy, saying give preference to me and solve my problem. Mr Parmar, still refused to obey his manager's order, refused to make my bill, denied... That another staff started new counter and made my bill...
Is this the way you treat your customers???
Why such people are in store who behaves like a Don/bhai log, use bad language... For customers???
And still store manager was busy in his chamber??

Why u keep such boneless store manager ? Who cant control staff??

Security staff and cctv cameras are there for proof.

It isnt only about me, you can check cctv footage, and that Mr parmar's behaviour.. I saw him behaving like this daily with many customers.

Incident- i stood for 10-15 mins in queue for billing(only 1 middle counter was on). Customer didnt had cash to pay, her card was rejected, she walked out to get cash from atm machine ??? (Far away). And after waiting for so long, i was forced to leave the counter and asked to go to another cash counter where Mr Parmar was working, 4-5 customers were in queue.
He refused to make my bill and asked me to stand in queue??? Again...??? What a BS! I still requested him gently that i am having only 1 item, and informed him that i already waited for 15 mins to another counter! And he again rudely told me same... Saying, my previous counter isnt closed and customer bill is in process.. What rubbish was that??? Customer went to find atm machine n cash... Did he wanted me to wait till that customer is back, what if that customer doesnt come back???

That guy who was making my bill, rushed out of the store without making my bill...

Too pathetic service
Too much humiliating for many customers

They behave as if they are selling goods for free! !

Dr Palak

X- customer( never step in again)

I have visited the reliance fresh store located on the kasavanahalli main road and picked the 750 ml pack of amul ice cream, as this ice cream has an offer of buy one get one free, i had picked up one mango flavor and another one in chocolate flavor as i usually do and pay the value of the higher mrp. To my surprise the billing guy advised me that it is compulsory on for me to pick both the flavor of the same taste. When i was not satisfied i asked for the manager of the store and he came forward and said that it is his decision. I have entered this in the complaint book but till date no response.

I stay at yelahanka, bangalore. yesterday on 31st oct after a gap i had shopped at your yelahanka new town outlet. my purchase was for rs 1068.94 and among the items was amul mango shrikhand which was so rotten that it must not have been refrigerated properly during storage. this is the second time i am finding this type of complaint and yet the name says fresh.
My contact no for details [protected].
Nazrul

Dear sir this to inform you that I had shopped in reliance fresh baramunda Bhubaneswar for 3567rupees on 7th October 2015 and after that I asked the sellsgirl binodini about the coupon. She told me that all you will get online. And did not give me the coupon code
After that when I shopped on 19th October other girl gave me the coupon code on the bill of 1600. After that I went to the store manger
Rakesh landing and Mr Sahoo told that they will look into the matter as that sales girl was absent that day.and after that I went to the store for 2 days and at last got the no of Rakesh landing. That girl was absent on that day also. On 21st I went again to my surprise I saw all the place cards for the offer were not there. I called Mr Rakesh he told me that the offer has ended so cant do anything. Then I went to another store at irc village they told me that the offer is valid till 7th November. 2 days back when I went to baramunda store I asked Mr Rakesh about the offer he told me that the offer again started after receiving another letter from the company. I just wish to please take some exemplary action to take care of such issues. Thanking you.

Reference of subject your store jhotwara road behind petrol pump jaipur no reward given by jaipur store from the issue my card till than. No packing facilities provided by owner purchase goods and services no taken from costumers. No added card by mail and mobility
Nafish ahmed khan
Jhotwara jaipur
Reliance card number. [protected]
Mobile. [protected]
Email _ [protected]@gmail.com

I am talking about reliance fresh which is located in new tippasandra, near shiva temple.
i have gone to that store many times those people dont know how to behave with customers.they will not respond properly whatever we ask and while billing also they will speak like as if we are taking property.i hate reliance fresh and in that they will not have many things.with few things they will show up too much.just for name sake no items and no good culture for their employees.bad behaviour.worst means worst.i just want to take to higher level this complaint.fed up with this reliance fresh.i can go to other supermarket also but only thing is it is near by my home.get lost worst people in reliance fresh.i will recommend not to go reliance fresh at all.you will be dissapointed and, you will not get what you are expecting and no respect from those waste people.they dont dont know how to behave with customers.
Really i am telling not to go at all. Reliance fresh

I have purchase some product and pay the bill but due to same problem bill not submitted, but reliance fresh card points redeem 50 rs from my card and shopkeeper decline the bill but 50 rs not credit in my account.

Card Number-:[protected]
RRN[protected]
date[protected]:03

I am regular customer of Reliance Fresh outlet - ID Market, Bhubaneswar, Orrisa. I could not redeem my card No. [protected] as it is not reportedly updated. I tried several times to contact with Customer Care, but failed as the line was always busy.
I request you to please update my card. My particulars are as under
Soham Rudra Basak
Date of Birth[protected]
Mobile no. [protected]
email - [protected]@yahoo.com

@reliancefresh bhubaneswar unit 4 worst place to go grocery shopping. They have 4 cash counters running but dont have change of rs.500. After asking for the store manager & waiting for 10 minutes the cash counter staff did not call the store manager after which I took the photo of the cash counter staff. Then the store manager Mr.Lingaraj came after another 10 minutes with a few more men & started fighting with us. He made us delete the photo but did not know a little decency or courtesy of how to speak to a customer & address his greviances. With such arrogant staff and managers the it's best to go back to kirana stores where you are atleast greeted & helped. I have visited reliance fresh in other cities but this by far was my worst experience.

As i have gone to purchase aashirwad aata 10kg.There they have described the price as RS289 but at the billing counter they asked me for RS 299.As i have little argued with the staff members but they said that it was their mistake of not changing the price.But what about me as i have read 289 so they have to give me product in 289 only.As asking for product in RS289 they said that if you will not pay 10RS then will the billing girl will get from home?? Its a worst reply by your staff to the customer.I want such action to the Store @Thaltej a'bad.
Thank you
SMIT GANDHI

This evening 13/10/2016 between 8.30 to 9.00 pm i purchased a dozen of bananas from reliance fresh (no9, main bharani towers, vayalur rd, srinivasa nagar south, kumaran nagar, tiruchirappalli, tamil nadu 620017). it had a good appearance but after reaching home, upon peeling was found to be spoilt and damaged.
On returning and asking the supervisor "mr. rajesh" why the store was careless enough to keep spoilt food on display and even take it through the billing process, he was rude, obnoxious and unapologetic about it.
He kept saying that it is the customer's fault and that they could do nothing about it. when asked that was it not his job to look after such mishaps from not happening, he harshly yelled that he does not know how to do his job and that customer problems are not his concern.
However, on speaking with the cashier the item was returned and the refund was made.
I kindly ask that required action be taken against such irresponsible and customer hostile employees that tend to create a dark and uncanny atmosphere in the outlet through their speech, action and behaviour.

I went to renew my two wheeler insurance in medavakkam store. There after renewing it they added another insurance for me without my concern. Even after me explaining them that i do not need it they forced me to take it stating that it is mandatory. I am very much disappointed to know that these people are cheating. I need my money back since it is not good for a store to cheat people as such.

On date 09/10/2016 6pm
I purchase grocery item worth 1200 rs and want to pay through hdfc credit card but merchant denied to take card and force to pay by cash.
(It was my 5th experience from last 6 month duration)
At that time i had no cash, so i tell the cashier boy to take care my item bag i have to brought money from atm.
When i return from atm (With in 15 min) my item bag was missing, and when i complained regarding that matter they start misbehave.

A flyer by reoiance fresh claimed to sell mammy poko pants at 230 rs. The market price of which was claimed to be 699 rs. This was in virar west maharashtra
. When i purchased it they refused giving such discount saying it was a printing error. Also the employees looked remorseless of such a big mistake. No apology but cold justification followed. This was done to other products as well. This is absolutely disgusting and unacceptable.
Why cheat with fake ads?

On 6th of october 2016 around 11.20 am i had purchased urad dal which weighed 330 gram on consumers weighing machine. The same quantity weighed 434 gram on the billing counter, the difference was of rs. 20. This is ridiculous. There were many people who right in front of me just paid extra and walked off. This adds a lot to your unaccounted income.

A regular customer of reliance fresh and went to your ramanattukara, calicut shop to purchase my monthly requirements along with my family on 1st october 2016.
We spent almost one and a half hour in your shop by taking items like grocery, staples, etc. We have taken almost items for around inr5000/-.
We used to purchase on card payment and at the time of billing your staff said you will not accept card on that day because your server is down. I dint had any other payment option at that time with me and it was 8.30 pm. We were forced to return leaving empty handed. Everybody got disappointed and i had to cut a sorry figure in front of my family.
You should inform the customer saying you will not accept the card payment on that day by writing.
It was not displayed in the shop and i came to know only at the time of payment.
Never expected such a negligence from a big brand like reliance and we came to shop at reliance for that convenience and good shopping experience. I am a reliance one card holder and terribly disappointed with this issue.
Kindly do the needful to avoid such an embarrassing situations to the customers in future.
Rgds
Mahesh t krishnan

Yesterday i, sagar vyas, from ahmedabad gujarat visited reliance fresh store near ram baugh maninagar for purchasing various items. I purchased of Rs.1308.
there were some internet issues but some how the cashier managed to deduct Rs.150 from reliance card & tried to deduct remaining amount from my HDFC coupon card. After few attempts, once i show that there was a message of approved but i did not get a deduction message on my mobile. So i paid cash of Rs.1130.
After 30/35 minutes, when i was at home i received a message of amount deducted from my card & hence immediately went back to store before it gets closed.
There i met Mr. Surendrasinh gurjar & conveyed him the incidence. he asked me to wait untill he cheked it in the system.
he derived from sales batch report my card details mentioned along with amount.
He asked me to come after 2 days as he has to cofirm with the bank. I replied that your report shows that amount is deducted from card & i paid cash, which he can cross verified with system record as well as from CCTV footage. he refused to give cash & asked me to have that "sales batch report" copy & to come after 2 days. I told him to give me a letter in which the incident is described & got it signed as i believe that print of that fax machine will not exist for 2 days. apart from this, in that report he has just mentioned my name & contact number. nothing has been written on it by him. i asked him to give me a letter prescribing the incidence. he replied that they are not provided with any letter heads. I asked him that i paid twice for 1 item which is clearly shown in that report SO REFUND ME MONEY OR GIVE ME A LETTER in which he mentioned the incidence & possibility that money has been paid twice. Mr. Gurjar was furious & refuse to give me either. i asked fro complaint register which was also not provided to me (we can see the CCTV footage of yesterday). He refused again. I told him i will not leave the store unless & untill i received money or letter. he went inside furiously & told me aggressively that "he would not have even attended me if i have visited the store during rush hours". after few minutes, he came back & again tries to convince me but i explained him in the report wherever the card transaction is declined there was a word "sales-rev". while against my card details there was only word "sales". he asked me to rely on a big company. i told big company needs to understand that customers are not supposed to pay twice. I asked him to trust me as he expects me to trust company & gave an offer. whereby i gave them a photocopy of my license & asked him to contact if the amount is not deducted from card.
as mr. gurjar did not find a way to get off. he returned my paid money in cash.
From the overall incidence, i had felt how aggressive, ill-logical, misbehaviour manager of reliance mart he was! he needs training on how to behave with customer & how to talk.
hope some action for reputation & growth of reliance fresh with such a Manager!
awaiting for reply & action !
sagar vyas.

I feel cheated, few days back there was contest on Facebook page of relaince fresh named full paisa vasool, i participated and asked winners name, reliance fresh people are not ready to tell, rather they have blocked me and i m not able to send messages also now, now today i got 6 calls from their office [protected], they are saying sorry but still not revealing as they have not announced yet,

I have buyed one pair of SAMS veg noodles from reliance store at irinjalakuda, thrissur, kerala. When i was opened the packet i found that there is fungus in it. It looks not very bad when i taken it from packet but when i broke that noodles into pieces i have found that fungus, it was spread all over it. If i have not broken that noodles into pieces i will not found that fungus and i make that noodles and eats it, it will be very dangerous to us and it can cause food poisons also. I have found this problem three times but i have not complained it rather i usually throw the packets when i saw this, but this time i have to take action about this because it should effects the other customers also . i have taken photos of it.