Reliance Fresh Complaints & Reviews

I am a regular customer to your shop near choolaimedu high road. Very often the card system is not working. Staffs says that some network issue. I do not know what type of system you have. Please have a system that will always work for accepting the cards. My feeling is that if you have only one network, you can add one more network. At no time they should not say that card is not accepting. Because we come to your shop with card only. After spending much time for collection of items, we have leave and left your shop for just not accepting the cards

The billing counter is inefficient at its services as there is pertaining problem of the staff being incapable of handling the counter. this is a daily scenario where the counter faces either shortage of change return, card swiping machine not working properly, small weigh counter and most importantly only 1 counter operating out of three counters due to shortage/carelessness of other staff. as a consumer i expect a standard service from a multinational brand.
Hope this voice doesnt fall on deaf ears. so all i am asking you is to make our life easier and have a happy customer relationship.
Thanks (if the issue is solved) else all the best.

Dear sir my self sahina parveen my order id [protected] and my registered mobile no [protected] i m not getting my material right now so pls sent my material immediatly because tommorow my EID Vacasion


THANK YOU

Hi,
This is regarding a recent purchase I did with reliance fresh zinc park, udaipur Rajasthan 313001 while I was visiting India for some recreational trip.
My the lady at cash counter asked me to pay INR 2200. Now the matter is not of meager 1.50 but when I came out of the store my receipt said bill paid 2198.50 and received 1.50 which the cashier didn't care to even tell me!. I went back to highlight this to which the I'll mannered lady scornfully looked at me and said that she didn't have the change hence she didn't give back. I asked to speak with the manager so she called him and mockingly said Sir this customer needs INR 1.00 back.
This is not a matter of a rupee or so but this money is not even going to reliance fresh as they would trust the receipt which said money given back to customer while their own staff is looting them. Such a shameful behaviour further deters people to invest money and creates bad image. I request reliance fresh to be watchful nothing more.
Thank you.

Hi team,


Visited reliance fresh couple of times at bellendur since i am a localite there. i do have a reliance card with me named karabi roy.
Last time when i purchased good amount of some 800.00 food stuff picked up the milk as well (2 packets of goodmilk)

Ince i am relocating due to my job outside of bangalore hence wanted to return the goodmilk and get some biscuits instead.

However the security guard at the door created ruckus with abusive languages in kannada which is unacceptable. i need this to be sorted / an action to be taken immediately since a female customer has been assaulted, humiliated, and abusive languages in front of the entire store.


Need a reply,


Regards,

Karabi roy
[protected]

Dear Sir /Madam,
Yesterday I went to R Fresh store & purchased some items of Rs.335/. When i gave my card for
redemption my R-one card is on hot list means not working. Pls go through my trial mail. I have given
request for transfer my old card points to my new card. But what happened !!! my new card got stuck.
Request you to activate my New Card No.[protected].with immediate effect, so that i can avail this
facility.
Thanks & Regards,
Ajit Kumar
Customer
[protected]

On Tue, 21 Jun 2016 12:25:12 +0530 Customer Service wrote
#mailMsgBodyContainer p { margin: 0; }
Dear Mr. Kumar,

Thank you for taking the time to write to us. We will surely help you with this.

Your request number is 1419783.

We would process your request within 2 working days and confirm you back.

Should you wish to discuss the matter further or have other concerns, please do not hesitate to contact
us.

Assure you of our best attention at all times.

Also, to know your RelianceOne card number, loyalty point and prepaid balance, please give a missed
call to "[protected]" from your registered mobile number.


Best Regards,
Customer Service Team
Reliance Retail Ltd
Tel –[protected]
[protected]



From: "Ajit Kumar"
To: [protected]@ril.com
Sent: Monday, June 20, 2016 1:27:07 PM
Subject: transfer my R-one points to New Card from Old Card

Dear Sir/Madam,
With reference to above, I would like to inform you that my old R-one points transfer to my new
card. My Name is Ajit Kumar, Address No88A, Road No-7 Adityagarden, Adityapue Industrial
Area, Jamshedpur.
Old card no.[protected] & New card no. is [protected].
Pls. do the needful. I[censored] have any doube pls. call [protected].
Regards,
Ajit Kumar
Customer
Jamshedpur

Hi reliance Team.

I want to complaint regarding when today I was shopping in reliance fresh so there so many poster for promotion get reliance umbrella at 49. for purchasing of 1499 but when i confirm with reliance staff so they people denied to give me this offer if this kind of offer is not available so I want to now why relice show this kind of promotion

I visit the reliance fresh at Indira Nagar, Adyar Chennai often as it is close by to my home. However the folks working there are very self absorbed . They talk among themselves and even if we ask something, they tell someone else working there to come and she shows face and comes to help, they sometimes dont even help to pack the bags. It is not the first time I am seeing this kind of response, so I thought you should know. Being such a reputed chain, I guess the people working should maintain professionalism and if these are not expected i guess customers will go someplace else to shop.

Sir I have bought a kurkure sahi mix, which price written on it is 35 rupees but they have taken 38 rupees .they mentioned in the bill its price is 40 and given a discount of 2 rupees.I have bought it from hyderabad reliance fresh situated near satyam theatre. VAT and CST TIN No is [protected]. Sir it is a great issue not because of 3 rupees but they are doing such type of michivious activity to harness a huge amount of profit from the consumer.so please give some attention towards it so that the community will get a good environment where no one can sell anything higher than maximum Retail price

A cashier at reliance fresh Kirti nagar showed the most inappropriate manner while trying to pass through me. I was trying to get out of a congested section of the store searching something i came to buy for. The cashier was trying to forcefully go pass me when there was not even enough space for me. I said "let me come out first! Cant you see I am already passing and if you want to pass too much you cant say excuse me? " He replied, "to jao". I asked how could you respond to a customer like that and he continued "sorry aunty" with a scornful smile. I have not faced such awkward situation even with a normal roadside veg seller. I suggest such kind of an employee to be knocked out from the store!

Sir
I have purchased items from your trichur shop as per bill no c 7428/70 dated 20/06/2016. The coupons 679007, 679008, 679009, 679010, got as gift from shop. Unfortunately it was damaged when washed which was not removed from pocket.
I contacted the shop and advised to send mail to customer care and given mail id. But the mail send all bounced. The mail ids sent: customercare. [protected]@ril.com, customercare. [protected]@zmail. Ril.com and [protected]@ril.com. All are collected from the shop through [protected] and [protected]
Request to validate the coupons and direct to get the coupon discount from calicut office

Sujitha
[protected]
[protected]@gmail.com

A cashier at reliance fresh store at naupada, thane west, maharashtra vivek pandey refused to accept sodexo meal coupons against milk and said that we do not accept 100% sodexo even if it is a food item and you'll have to pay 50% in cash and 50% sodexo. On informing him that i'm a regular customer of the same store (Even a registered reliance fresh member and hold a membership card) he refused and i had to be stern with him. He then confirmed it from a different cashier and then accepted the coupons.
This is a clear case of misguiding the customer and not letting him exercise his full rights, had this been a new customer vivek pandey would have easily cheated him by denying him the right to pay through sodexo coupons (Reliance fresh as it is accepts sodexo coupons on very few items as compared to big bazaar or even star bazaar and the staff always cites a reason under the term "our policy", i fail to understand how can 2 competitors operating in the same market selling same and similar products have different policies for sodexo coupons - something which sodexo needs to look into).
On asking for a complaint register the security guard anil kumar firstly made excuses and then agreed after i was stern, he then also pushed me away while i was writing the complaint.
This is a clear case of high handedness along with bullying the customers by reliance fresh staff (The staff in this store as it is very rude and thinks there is no end to them, maybe this is also a part of their "company policy")
Disgusting is a lesser degree of adjective for reliance fresh store, naupada, thane west maharashtra and their cashier and security guard.

On date 16/06/2016 i purchased few items from reliance fresh lado sarai of INR 524.51. there was an offer from ola that if i purchase items worth INR 499 & above i'll get an ola cab voucher. when i asked for the voucher the staff has not given me the ola cab voucher. its totally disappointing. i am attaching the receipt of my purchase. kindly resolve this issue and take necessary steps toward this...

I am regular customer since 5 years of reliance fresh motera branch Ahmadabad every time when i buy something, during payment they never return me rs.1 or rs.2 change say that they do not have change right now.this thing is happening from past 5 years many times i have complain about this but no action has been taken due to which now they do this even they have change.I am really disappointed with this attitude. kindly do the needful as early as possible.

I am really very disappointed with the reliance fresh located in najafgarh. Its been couple of years and i am not able to see an iota improvement in the following departments:
1.Inadequate inventory - pathetic arrangement, not at all organised even for the basic products.
2. Cleanliness - very untidy
3. Irresponsible store manager.
The condition of the store is so poor that i find other normal local provisional stores more organised and managed..
I am really looking forward to see improvement.

A purchase worth rs. 199.32 was made from reliance fresh mayur vihar phase i on 28/5/16. The payment was made by debit card. While the swiping machine at the store did not indicate acceptance of the amount on first swipe, the same was debited to saving bank account no. [protected] with kotak mahindra bank mayur vihar phase i. The store authorities asked the undersigned to again make the payment stating that in case of double payment, one payment would automatically be reimbursed. This, however, did not happen and double amount was debited to the account, i. E., the amount was debited on two occasions. This process was again repeated when a purchase worth rs.300.46 was made on 10/6/16. Again the amount was debited on two occasions.Inspite of complaining to the store one payment each on both occasions has not been reimbursed.

I went to buy potato. It was written on the basket that "2 KG POTATO PACKET(in a net like packet)OUR PRICE: RS. 21(No premium tag was there on the basket)". There was another basket of potatoes in which the premium tag was there; it means the basket from which I selected the potatoes were not of premium quality(since there was no premium tag).As per of my understandings it means that they are offering me 2 kg potato at a price of Rs.21. But when I went for the weighing they charged me Rs. 21 per KG. My question is that Reliance is offering non premium potatoes at a price of Rs. 21 where the same is available at a rate of Rs.18.

Hai all, recently i had a bad experience in reliance fresh, poonamallee, chennai. Where ac is not working for past 2 weeks. Imagine the heat we are having in this part of region at this time. I complained couple of times to the concern person (Supervisor) for which he replied ac has been fault and they will fix it at the earliest. Meantime they have been no alternate has been made inside the store. I have seen personaly many babies, kids & elderly people had a tough time in side the store. Even air ventillation is absent making the customers to breathe smoothly. I was shocked by the response of this store by maintaining it like this. Will the higher concern person take the necessary steps.

Everyday we are going to reliance fresh puruswakkam branch at raja annamalai road, ther is problem in weight machine attached to computer, and customer paying for 50 gms extra for grocery of 1 kg extra. In a day number of person buys fruits and vegitable and company looting by way of over weight without knowing to customer. Like roadside vendores.

We buying things from reputed store, so we can get accuracy in all the way. I also complaint to store manager vbut no respose from them also. And they already know this fault but not rectifiyng wantedly. Also not working some computer display board which show details to customer .

Please do neddful,

Hello All,
This is to conplain that the executive in reliance fresh groccery shop situated in Bangur, Kolkata, West bengal wanted all its consumer to mandotorilly bring reliance fresh point card if available or otherwise make a new card with them, in case if someone doest not bring such card or refuse to take new the executive will not allow such customer to buy its product..
Its so unethical.a proper course of action is necessary against such activities.Afterall how can they forced customer to compulsory get a card