Claimed

Reliance Fresh Complaints & Reviews

1.3
Updated: Oct 6, 2025
Complaints 2155
Resolved
538
Unresolved
1617
Contacts

File a complaint to Reliance Fresh

Having problems with Reliance Fresh?

File a complaint and get it resolved by Reliance Fresh customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Reliance Fresh reviews & complaints page 73

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
gajbhiye
from Mumbai, Maharashtra
Nov 25, 2014
Report
Copy

Address: Jabalpur, Madhya Pradesh

I purchase household items of Rs. 2672.48 and Rs. 1034.50 on dated 19.10.2014 from reliance fresh shop, civil lines, jabalpur on my reliance card no. [protected]. This shop give the offer of cash back for purchasing worth Rs. 2500/- or above. But the shop did not give me any cash back till today on the above purchasing.
Reliance Fresh customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sanjusrinivasan
    from Bengaluru, Karnataka
    Nov 24, 2014
    Report
    Copy

    n the Reliance fresh shop in New Thippasandra branch in Bangalore many commodities are hidden in the store and are sold to vegetable vendors in large quantities., The vegetable vendors buy several kgs of tomatoes, cauliflowers in large numbers thereby depriving others . Also the manager favors them and hides several commodoties and when questioned is rude in his approach Please look into this matter and correct quickly as it leadds to several dissatisfied customers
    Reliance Fresh customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      amit193762
      from Tiruvalla, Kerala
      Nov 20, 2014
      Resolved
      Report
      Copy
      Resolved

      Address: Ernakulam, Kerala

      dear sir, my reliance one card no [protected] has 200+ points fro redemption, but when i contacted pt jacob road, thoppumpady, kochi kerala branch of reliance fresh i was told my card is old type and issued me a new card with no [protected] telling me to come again for transferring old card points to new card later.when i went later i was told it is not possible, however i can redeem the points. During next visit i was told their machine is not working so can't be redeemed. this has been happening repeatedly happening. i request you to please look into the matter and do the needful to restore my belief in your esteemed company's reputation amit [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      Reliance Fresh customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        SagarBhopal
        from Chennai, Tamil Nadu
        Nov 20, 2014
        Resolved
        Report
        Copy
        Resolved

        Address: Bhopal, Madhya Pradesh

        Dear team On 28th Oct, 2014, I am a regular customer of Reliance fresh, my name is Shivsagar, my Reliance One Card no. is [protected] and my e-mail id is [protected]@rediffmail.com. I purchased FMCG items for Rs. 4646.72 from Reliance Fresh, Kohe-Fiza Branch Bhopal but at the time of payment I used my HDFC Bank Credit Card. When they swiped the card by staff he said it is not working properly, and make Payment with Other Option i was make Payment with my HDFC Debit Card but money was deducted two time from Both Cards Debit and Credit Card also. When I make Complaint for Refund on 5th November 2014 through Complaint NO :- 1978498 to give back the money, he asked me that for Submit Bank Statements and Credit Card Bill . i also submit the requiredDocuments to Reliance Fresh at Bhopal but there is not any Response From Reliance for the Same. also Current Status of My Complaint (NO:[protected] is Show Pending at toll free NO. I Request to you kindly forward this to Reliance Fresh Higher Management and arrange to refund at an earliest.
        Aug 14, 2020
        Complaint marked as Resolved 
        Reliance Fresh customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Asha Gupta Singhania
          from Sambalpur, Odisha
          Nov 18, 2014
          Report
          Copy

          I am not getting my things which was for home delivery in time ie not also within 24 hrs.my house is just 2 min walk from your store and it has happened twice consecutively...though free home delivery written over there...very disappointing service
          Reliance Fresh customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            C
            cheelasrao
            from Mumbai, Maharashtra
            Nov 16, 2014
            Resolved
            Report
            Copy
            Resolved

            Address: Gurgaon, Haryana

            Dear Sir, I went Reliance Fresh yesterday i.e. 16th November 2014 11:a.m. and purchased 5 KG Sundrop Oil and the receipt was attached in this mail.When I went and opened the can I was shocked! shocked! it was filled with only water there is no Oil in the can...Would like to bring to your kind notice and request your suggestion on this. Based on your advise will go to the Reliance Fresh today... Regards, Cheela Srinivasa Rao Hughes Systique India Private Limited D-8, Infocity-II, Sector 33, Gurgaon Haryana - 122001 Tel #[protected] Fax #[protected]/2Mob # [protected]
            Aug 14, 2020
            Complaint marked as Resolved 
            Reliance Fresh customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              pallavi1483
              Nov 12, 2014
              Resolved
              Report
              Copy
              Resolved

              Address: New Delhi, Delhi

              Sir This is in regard of the incident that took place today when i went to purchase the groceries in the reliance fresh store code no:0127 situated at f-99.bali nagar near ramesh nagar metro station, new delhi. I purchased the groceries from the store but no one was available there to pack the things and that i had to do myself ( as visible in the Cctv footage). The gaurd was standing just behind me.in all this hapazard situation, two ladies gt hold of my bag and stole the wallet containing Rs.10000/- cash and all my important dr cards and pan card..now who should be held reaponsible for this theft..Um really agitated at this moment and you just tell me what should i do? Although the store manager helped me with the cctv footage n all..but its of no use as i have gone through a huge loss. Kindly guide me that why should not i take this matter further.. Pallavi asthana [protected]
              Aug 14, 2020
              Complaint marked as Resolved 
              Reliance Fresh customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                ashish30681
                from Indore, Madhya Pradesh
                Nov 9, 2014
                Report
                Copy

                Address: Ujjain, Madhya Pradesh

                उज्जेनmadhya pradesh मेँ रिलायंस फ्रेश पर हमेँ रात साढ़े नौ बजे खरीदारी करने के लिए अंदर नहीँ आने दिया गया मेरा नाम आशीष भदोरिया हे मेरा मोबाइल नंबर [protected]रिलायंस फ्रेश रात को कितने बजे बंद होता हे
                Reliance Fresh customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Aswini.Gouda
                  Nov 9, 2014
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Thane, Maharashtra

                  Hi, This is regarding the misbehaviour done by the cashier at the Reliance Fresh Counter which is located at Mira Road Thane, Maharashtra. Today for the first time i went to Reliance Fresh store and the behaviour I have got from the employee available there I was surprised to see that such a big brand and that to part of RIL has employee such type of staff who use slangs for customer. And after speaking to store manager also there was no resolution we are getting since store manager was also least bother about what is happening in the store. After this experience will not be prefer to go again to such retail store and will not suggest also to go in such store for whom customer is like a common man and they can treat with customer badly. I dont o what basis the upper management in Reliance is planning to open further 450 stores wherein they currently dont know what type of behaviour their staff are doing in the existing stores. I am really fed up with such type of behaviour by Employee- Swapnil Kadam- Cashier Employee - Anand Kashinath- employee Code[protected]
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Reliance Fresh customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    sushil.p
                    from Pune, Maharashtra
                    Nov 8, 2014
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: East Singhbhum, Jharkhand

                    Yesterday evening I entered into the Reliance Fresh store at Golmuri, Jamshedpur. Did the hectic shopping for around two hours. When reached at billing counter my turn came after a long que. The billing person took another 10 minutes to clear my items. For payment when I produced my credit card he replied that they don't accept cards. There were four card swipe machines nearby and nowhere it was mentioned as cards are not accepted. I requested him as I was not carrying cash with me and already spent more than 2 hours valuable time of my whole family and car fuel as well. Even after that he has shown me the door and removed all the materials from the bag to his desk. It was an embracing situation for me. The sales man was completely rude, not even told me to get the cash from nearest ATM.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Reliance Fresh customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      pshetke
                      from Delhi, Delhi
                      Nov 5, 2014
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Belgaum, Karnataka

                      Hi, I am writing this complaint regarding having Very Bad Experience this morning at Reliance Fresh Store at R.P.D.Cross, NH4-A Road, BELGAUM (KARNATAKA) Offer was written for MONGINIS CAKES ( 40gm & above) BUY 2 & GET 1 FREE. But when I bought this product & when I reached the Billing Counter, I was told that Offer is not Valid. Now how can you do this to your customer by giving wrong offer? This has happened 2nd time with me which is totally wrong. I want clarification as well as Compensation for wrong offers from your end at Earliest. PRASHANT SHETKE BELGAUM (KARNATAKA) [protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Reliance Fresh customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        chiragdoshi121
                        from Ahmedabad, Gujarat
                        Oct 31, 2014
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Ahmedabad, Gujarat

                        Dear Team, It was a repetative bad incident & experience for me at the Prerna tirth, Ahmedabad Relieance Fresh store by the Store Manager (Mr. MANAN). I had a very pathetic experience with both Manager. The billing was done by the manager & when I asked that why the Sodexo Meal voucher wont be acceptable for the Juice then he started saying that "Puchase if you want or get lost... Also started using abusive language & started shouting when I asked him to talk properly". The behaviour of the rest staff is not bad but the behaviour of the manager is always pathetic .. I've seen him speaking in this manner with other customers in past incidents also. Moreover a couple of staff had said to me outside the store that Mr. Manan is rude to staff also. Pls look into the matter & request you to take strict action against the employee which is causing trouble to the customers & staff also. If required, pls call me & I'll be there for the assistance. Thanks & Regards Chirag Doshi Email: [protected]@gmail.com
                        +1 photos
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Reliance Fresh customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sanna01
                          from Mumbai, Maharashtra
                          Oct 30, 2014
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Hyderabad, Andhra Pradesh

                          I was at sindicolony yesterday 30/10/14 around 3pm. I'm writing to complain about the bad costumer service provided at the counter. I had an issue with my debit card. The lady at the counter was I'll mannered and had no ettiquates to talk. We come to fresh for a standard service if we have to encounter such tone and language we would rather go to a veg. Market. We expect humbility and well trained people. I hope you take appropriate action. Thank you.
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Reliance Fresh customer support has been notified about the posted complaint.
                          Sir

                          We apologize for the inconvenience caused. Request you to kindly provide your contact details to the enclosed email id. padma.[protected]@ril.com

                          REgards
                          CRM
                          Hyderabad
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            J
                            Jaiveer9
                            from Hyderabad, Telangana
                            Oct 22, 2014
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Hyderabad, Andhra Pradesh

                            Team I had a very pathetic experience with both Manager and Staff Lead at Madinaguda (Hyderabad)Store today...The billing done by the staff had many mistakes hence asked her to refund the extra amount charged, the reply I got is that they will not refund even though they have done the mistake it is like Gundaraj ...and the behaviour of the manager was more pathetic ...at the last the manager challenges saying that the product is already at discount and how customer can again look for a discount, the basic is he doesn't even understands how the discount format works and for sure he needs training one how to handle customer and second he should be aware about the promotions if he is really a store manager...I appreciate if action is taken on the same so that no other customer suffers and even the Relaince brand doesn't have impact
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Reliance Fresh customer support has been notified about the posted complaint.
                            Sir

                            Apologize for the inconvenience caused.Request you to kindly provide your contact details to the given email ID .

                            padma.[protected]@ril.com


                            Thanks & Regards
                            CRM
                            Hyderabad
                            Haven't heard back from anybody from Reliance support till now
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              max1977
                              from Mumbai, Maharashtra
                              Oct 21, 2014
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Valsad, Gujarat

                              reliance fresh staff and local store owner are running scam. all the discounted products are sold to local store owner on commission base. how about customer need if local store owner gonna buy every heavily discounted products before customers knows it. pls take action. pls do check the cctv footage.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Reliance Fresh customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                B
                                Bhavik S Pandya
                                from Ahmedabad, Gujarat
                                Oct 21, 2014
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Ahmedabad, Gujarat

                                Rel One Card No. [protected]. There was an advertisement in Gujarat Samachar on 20/10/2014 for 20% discount on cheese, paneer etc. showing Amul brand along with others. In Galaxy Anenue, Naroda, Ahmedabad branch, the posters were also displayed. When I purchased cheese and paneer of Amul, the same was not shown in their system and the cashier said that the offer is over. In the advertisement it was written that the offer is valid till 23/10/2014. He was confused and his manager was also not having any answer. I was really disappointed and returned those items. Its very shameful for this kind of companies. Please do the needful.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  Bhavik S Pandya
                                  from Ahmedabad, Gujarat
                                  Oct 21, 2014
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Ahmedabad, Gujarat

                                  Rel One Card No. - [protected], on 20/10/2014, in Gujarat Samachar 20% discount offer was advertised (for cheese, paneer etc. up to 23/10/2014) but when visited your store at Galaxy Avenue, Naroda, Ahmedaba, I was informed that the offer is only in Britania and not on Amul products (although the posters were displayed on all brand products). When I went home and confirmed, I found that the advertisement page itself was showing Amul brand in the offer. Please check and do the needful.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    deepa ravi 44
                                    from Mumbai, Maharashtra
                                    Oct 20, 2014
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I purchased 1 kg kabulichana from Reliance Fresh Nerul and prepared Chhole at home on 15th Oct 2014.The chhole had a strong, foul odour and my family ate it just because I had slogged in the kitchen.I had tried a new recipe adding coconut milk and I thought maybe that's the reason for the weird taste.I run a Daycare for children and today, 20thOctober 2014, we again prepared chhole.The same foul odour persisted and I had to throw it away.I was 100% sure that the problem was with the kabulichana.Iwent to Reliance fresh, Nerul and returned the remaining kabulichana.The loose kabulichana kept in the drum had the same smell .I requested Mr.Sudhir Gaonkar, Supervisor not to sell the remaining kabulichana to any customer and to hand over sample for quality inspection.

                                    I hope this is followed up from your end.Kindly take this matter seriously.As a Reliance Fresh customer, I expect greater quality control, especially with food items.
                                    Thanking You
                                    deepa ravi Nerul 27707961
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Reliance Fresh customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      B
                                      banna raj
                                      from Ahmadnagar, Maharashtra
                                      Oct 20, 2014
                                      Report
                                      Copy

                                      Address: Surat, Gujarat

                                      R/sir, i was purches from yur reliance market, vasu, surat of rs 5933 & 168,
                                      In ur store shecm of 1kg sugar free on purchase of rs 1000/-, but give me only 1kg instad 6kg.
                                      My cin no 001100mh1999plc120563 and invice no[protected] dt 19.10.2014 sir.
                                      Your early acction is highly apprecable sir.
                                      With warm regards
                                      Raj kumar mishra
                                      Ph [protected]
                                      E-mail id mishra.[protected]@gmail.com
                                      4-c, megh sarman, tower-1, city light,
                                      Surat-395002
                                      Reliance Fresh customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        s_goyal14
                                        from Mumbai, Maharashtra
                                        Oct 18, 2014
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: New Delhi, Delhi

                                        Hello This is to inform you that today I went to buy atta from form your store at Prashant Vihar, Rohini, Delhi. On the cash counter I tendered Sodexo coupon. The cashier refused to accept them. I spoke to the Manager as well, but he was also adament for not accepting the coupons. He told me that it can only be accepted on ready to eat food. However, if you read the coupons at their back it says that these can be used for food and non-alcoholic beverages. I did a video recording of the manager where he is refusing to accept the coupons. For you information the same store accepts coupons on vegetables, Daals rice etc. Also other stores are accepting the coupons on all food items irrespective of the fact that the items are ready to eat or can be eaten after cooking. He also told me that the software does not permit so. Can you please look into it and if the need be, please update your software. Regards Sandeep Goyal Ph: [protected] Email : [protected]@yahoo.co.in
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Reliance Fresh customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit