Reliance Independent TV — operator not delivering channel as promised at the time of starting connection

Address:

11/9 vikas Nagar Lucknow, Lucknow, Uttar Pradesh, 226022

Hello sir,
I had taken a connection of reliance independent Tv.The plan was "pre booking only rs 499".Booking charge at the time of installation taken 1500/ and 250 for installation charges. They promised to give 1 year hd channel in this plan.Now from feb they stoped to giving HD channel, and now all services has stoped on my connection.My connection date was[protected].more than two month still now remaining.I had tried to reach out there customer care, But never got any proper response.
I think they are cheating, because they had already taken payment in advance.I am attaching the payment receipt in photos.
My CA ID:042bc3b5
Connection On name: Sarika Singh

Please help us!