Reliance Jewels — compensation legal action needed

Address:

Reliance Jewels Gold Souk mall Gurgaon

Hello reliance jewels,

Subject: i am putting this big mistake in front of you (Because of that mistake how much i have suffered mentally and financially, i can not explain in words) for a lesson learnt action for those employees and store.

Issue:i have booked one white gold engagement ring on 16/02/2020 by paying 10000rs. This ring i have booked (Want to change yellow gold to white gold) after seeing same yellow gold ring design no. 8rngxxrlcd[protected] estimated that same day 32781/- with total value 20 % discount. Attaching all bill pictures.
I have clearly mentioned to sales person that i need this ring before 20 march 2020 (Engagement date). Sales person (Mr. Shispal) told me yes sir max 30 days it will take, and it is 100% possible. Ok good
After having final more discussion on ring estimate (We have chosen ring according to our budget) sales person told me, sir your discount will be same 20% but gold rate will be open on final date of delivery of product (Gold rate is open mentioned in bill also) ok (I thought even if gold rate will go up also, it will not impact more to our budget as gold weight is less).

On 01/03/2020 i checked ring status with sales person on phone. He told it is on the way, do not worry it will come on time, but now when you will come for final delivery of product, you will only get 10% discount on purchase value (7956/2=3978 rs. Loss) and gold rate will be also open and if you need more clarification then talk to my manager mr. Paritosh pawar.

This manager guy is very well behaved and rich guy, for him 4000 rs is nothing, he told leave it sir, 15% we will do, but we can not refund your money.
After lot of discussion, i just remember one word from this guy (On 15/03/2020 on telephonic discussion, recording is also with me)
"sir when you will see your new ring quality and design, you will forget all these discounts and you will pay extra also, as we are giving you this ring before engagement, you should thank us."
Even after this much drama of discount and engagement date pressure, i thought let us go to store and see (As i was already in pressure after 5 days my engagement is planned) the ring.

Then, wow what a surprise? Ring is so bad like mr. Paritosh words. Me and my fiancee was shocked after seeing that ring, what i have selected and what reliance jewels is delivering (Is this the quality and design we can expect from you?). We are again on mental pressure because of engagement date.

After lot of discussion mr. Rajiv ji store manager (A well behaved guy, no doubt he heard my complete query but looks like he is also helpless at that time. He do not have product related solution) told me that he can refund my money easily but for product he need 3 days more time to sort out (But as we have traveled 300 km distance from home (Uttarakhand) to store and we have marriage function starting in our home after 3 days so we can not come again gurgaon and discuss all these things).
So he refunded 9900 cash same day and for good professionals like mr. Paritosh and mr. Shispal this matter is closed very nicely.

I do not know for this mistake and mental trouble what is the right platform to ask and
What will be the action for these 2 people and making process of reliance, which are ruining the image of reliance jewels? And
What will be the compensation for middle class customer like us, who just believe that reliance, tanishq, kalyan, malabar are brands, so no worry for quality and commitment (5 days before engagement i do not have any ring because of this drama)

Kindly provide your feedback and action plan on this.

Location:reliance jewels, gold souk mall, sector 43, gurugram-122002
Attaching all bills scanned.

Thanks
Deepak singh dobal
Mo. No.[protected], [protected]
Fiat automotive gurgaon