Reliance Jewels Complaints & Reviews

Address: Reliance Jewels Gold Souk mall Gurgaon

Hello reliance jewels,

Subject: i am putting this big mistake in front of you (Because of that mistake how much i have suffered mentally and financially, i can not explain in words) for a lesson learnt action for those employees and store.

Issue:i have booked one white gold engagement ring on 16/02/2020 by paying 10000rs. This ring i have booked (Want to change yellow gold to white gold) after seeing same yellow...

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Hi team,

We had purchased gold studs in january and on that same day the pin broke. We went again to store in db mall bhopal and got it exchanged. About 1500 i think were spared after getting new studs so we had to buy silver coins. On that day they couldn't provide us bill as they said they were having technical issue in generating bill but after it we followed up several times despite of which we haven't yet received the bill. We had also bought a scheme from reliance jewel but whenever we have some questions they don't reply and now we are irritated.

I was expecting professionalism from a national jewelry chain. Kindly look into it.

Thanks,
Garima kanojiya

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Address: Visakhapatnam, Andhra Pradesh, 530027

An untrustworthy store who fakes everything, i visited visakhapatnam branch and the executive convinced me to take the scheme of 2000 for 24 months and if i want to drop in the middle the money will be refunded.

And now the # staff (A lady) don't know how to speak to the customer very rude behaviour (If you can't give best services at least train your staff to be polite) and not paying me back don't even care once we pay the first term.

No calls, no messages/reminders which simply shows they want to loot our money instead of providing us with the promised.

Don't promise about the services which you can't afford at least, shame on you being such a big organization. Better learn something to serve customers from other jewels.

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Address: Bhagalpur, Bhagalpur, Bihar, 812001

Dear sir/madam,
This is to you inform that, i had purchased ring from bhagalpur, (Bihar) store on dated 3/10/2019, and made payment from hdfc bank wherein cashback offer with hdfc card of 10%, but unfortunately still didn't get any cashback, aa my invoice number is tax invoice no. - axtcl219in000475 and registered mobile number is [protected],
So kindly do the needful or let me know the reason..

Regard,
Omprakash om
[protected]
[protected]@gmail.com

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Address: GARH ROAD, Meerut, Uttar Pradesh, 250002

I had bought jewellery from reliance jewels (Garh road meerut), at that time, they told me a scheme to deposit 1000 rupees per month and after 2 months if you bought anything from our store then you will get 20% discount and after 3 months you will get 25% discount and so on. Or i can can take my money back.
Now they are refusing to giving the money back to me.
Attached the pdf file for your refrence.

Request you to take a immediate action against them.

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Address: Mumbai City, Maharashtra, 400097

Degrading service and theft of data without usage. I have complained at jio care multiple times now and have got same response that I have used the data. When I asked to provide more details about the usage they are not sharing any details. I have attached snapshot.

There was a usage of 10.66 kb at 12.16 but than suddenly 1.15gb of data disappeared and when i check it showed me nothing and now the jio care is telling i have used it without any evidence or details.

I have tried reaching company but there is no progress i had taken a year plan so i dont know how can i stop the service.

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Feb 17, 2020

Complaint marked as Resolved

Wrong company name

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Address: Jivan vihar telibandha, 492001

I want you to notice about my issue.., i have given an order for a mala in the month of nov. Still it is not prepared and no one is being responsible for it. No one is helping for the issues. I already have given my gold for the same. It's been 3months i haven't received any call or message from the store. When ever i call they say the concerned person is not available

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Address: 103/6, Juhu tarang building, New D.N Nagar, Mumbai City, Maharashtra, 400047

Website: www.relianceretail.com

Billed to - CS00266552, State code 27, Article code - SKU2460443, Description - 14k-S-Ring, HSN code - 7113. I have given my ring because without any damage a diamond fallen from ring. I came to Inorbit mall, Mind space, Malad west on 30th December and the manager MRS. Ashwini Sutar promised me that she will call me but til date my ring is in shop.

Reliance Jewels customer support has been notified about the posted complaint.

Jan 02, 2020

Updated by Aoksi So this ring I gave it on 30th December 2019 and manager Mrs./Ms. Ashwini Sutra 1st without sending it for quality test she just blamed that it was my girlfriend Oksana's mistake that because of her careless a diamond fallen, although she care about this ring as a baby, , 2nd thing after a few minutes of discussion she agreed to send it for quality check and promised me that on 31st December she gonna call and update about ring, , we were waiting because we wanted it to get back on a special day.. Unfortunately we didn't got any call or text, , same 1st January 2020 also passed, , same like 2nd January evening is also ended then we decided to go to the store and check once.. So when we reached at store around 9 p.m 2nd January, A guy was present in counter standing clueless, Ashwini was on holiday, , then that guy called her and then he gave me the phone she said sir actually because of new year all testing place and main store was closed, , , , the I asked when didn't you updated us, , her answer - Sorry sir I forgot to inform.
My reply- What about the 3hr of my work?? I left from office early, , spent 1.30hr in traffic and what about my expenses?? I am not earning to spend on your unprofessional behaviour.
Her answer - yes sir but sorry, I will update you in 2 days.
Then I asked the guy who was attending me today to show my ring and it's been 3 days my ring was with them only they are soo irresponsible that they are not even bothered to inform there mates.. I left my ring at store. I know they will again waste my time neither they gonna send that ring for any test, , because they were saying it's a lost of diamond due to our fault now we need to pay for that diamond piece and then they will replace it.

I really expect a help or an action from this complaint (hope for the justice)
Thanks - Akash Tiwari

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Vijit Mathur

from Gurgaon, Haryana

Mar 1, 2020

Did you get any resolution from Reliance Jewels as I am facing a same issue (one diamond fell from ring) and they are not responding.

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Address: 14-1-90-/375, Seetha Nilayam, Gayathri Nagar, Borabanda, Hyderabad, Hyderabad, Andhra Pradesh, 500018

Pramod Talwal, Hyderabad resplonded earlier Thanks for your response but I am not happy to your solution which you have provided.
As discussed please provide the mail-id for your superior or whom you have updated my issue. My old Scheme is defaulted due to our Staff is misguided and not responded in a proper time for the past Two years.
In that Rs.6, 665.00(Including Bonus) is available this needs to transfer new scheme. Actually it is loss for me because two years back the amount is paid. Accordingly to get the solution to them if the issue not resolve other wise I will approach the Consumer Forum.

Reliance Jewels customer support has been notified about the posted complaint.

Dec 03, 2019

Updated by [email protected] Registered Mobile Number: [protected] Name: Venkata Ramana
Registered Mail-id: [protected]@gmail.com

Dec 03, 2019

Updated by [email protected] If I calculate the Bank interest of 8% for the past TWO years of principle amount of Rs.6000.00 I can get more than Rs.1600.00 . So, transfer into my new scheme Rs.6, 665/- immediately other wise it will also default the new scheme. Then again there is a big issue need to resolve.

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Address: 753004

I have purchased one diamond necklace ଓ 2nd october 2019 and till now i have not recieved my igst invoice copy which was committed by the show room at cantonment road, cuttack, odisha. I have given mails to the head office but no response till date.
My name is alok kumar pradhan
My no is [protected]
I have purchased it on behalf of my company :samarth life sciences pvt. Ltd.
My mail id:[protected]@gmail.com

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Address: 125055

Shocking experience with reliance jewelry... For every employee of reliance,
Senior employee should have some courtesy as i had worst experience with reliance for very first day of my job... As i was selected for cashier for sirsa showroom and we were approached to attend training so we reached there... There. Mr sumit told us that accomodations and address will be told by the showroom staff but they denied as we have to adjust ourselves and later after 5 mints they told us that they haven't, any information given by sumit about training... And their store was haven't launched yet. After some time we are told to unwrap the chairs and clean the counters... We decided to leave but one of superior said we will provide the stay so don't go and continue ur training we agreed then mr. Rakesh came asked very arrogantly to clean the counter again with cloth n colin i denied as said m not comfortable to do so he asked me to put resignation for which i wasn't in favour of... I wrote my resignation and left the store around 8 pm... I had fever that day... But i must say upper authority and hr should have taken concern about such matter... I was told to do job which wasn't mention in my appointment letter... And that too very arrogantly... If they want to do such job they have mention in my interview or a humble sentence should be there but the way superior treated us was not acceptable and not good... I must say they should work on their hr policy and a proper concern to every employee should be given... I[censored] r concern about ur employee... An employee goes with such dreams and it is painful to crash them like this.. Hr and upper authority should take proper actions for future... I wish u luck.
Thanks and regards.
Sourabh mundra

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I opened account under golden step scheme with rs 10000/- per month for 24 months scheme in april 2019 from mahanagar, lucknow showroom.
I am paying monthly installment online but when i paid rs 10000/- x 2 = rs 20000/- on 20th and 22nd sept, it did not reflect in my online golden step account though my bank account got debited. I could not get right answer to my inquiries with mahanagar, lucknow showroom. Where my money gone? Can...

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Address: 1305 sector 4 housing board karnal haryana, 132001

I bought gold earring sui dhaba style and in just one day of wearing it fall in market a part of earing i am based in karnal haryana i bought from your store two days back i was also told that gold jewellery bought from you is insured now no one is helping in the store when it comes to selling you are after customer when it comes to service you take no inniciative to help customer my name is ritesh seth and my mobile number is [protected] my email i’d riteshseth [protected]@gmail.com

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Sep 21, 2019

Updated by Riteshseth It was Sui Dhaga style gold ornament

Sep 21, 2019

Updated by Riteshseth Bill also attach moreover they also took rs 3000 as monthly kitty as gold plan for 11 months Be ware of Rilance I am highly disappointed

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Address: CHRISTIAN BASTI,GUWAHATI, 781005

Dear concern,
I have purchased diamond earing (18k-s-earring), article code (Sku2184592) worth rs 26001, on dated 10 march from reliance jewelry christian basti, guwahati branch but they are unable to provide me the internationally certified diamond as mentioned in your website. And after multiple visits and complains also they are not providing the same.
Name :banasri deka
Contact no:[protected]
Tax invoice no:axtm0418in001607
Kindly help in this regard

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Aj2319

from Delhi, Delhi

Oct 14, 2019

I'm Amarjeet singh. I'm working with reliance jewels through ikya . My whole staff got their salary at till date. But i did not get at till date.. And no one replying me seriously.. My reference I'd is QS1725655 so plz request to you please solve this ..

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DUSMANTAKUMAR BEHERA

from Warangal, Telangana

Oct 31, 2019

My mobile no [protected], i am suffering for payment every month, no one solve my problem, so many time complain at reliance jewells warangal

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Address: Bhiwani, Haryana, 127021

Today i visit reliance jewels for purchasing jewelry unfortunate i had buy the same after your staff call me. I want to exchange my old gold and buy new one. Making charges is too high and gold price given to me is very high as compare to nearby pc jeweller. Exchange gold is not seems trustworthy enough. You told me 24 carat gold price 39290 when i check from pc jeweller there is 900 rs difference in your price your price is 900. Making charges...

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Address: Bareilly, Uttar Pradesh, 243001

I will provide my details to the bareilly reliance jewels. But the question have you investigate what is the issue?
There is no soultion to get the clarity check the cctv camera is store which female staff is doing, and with whom doing, spent time at store if they spent where? Even they did not reply on the mail.

See one thing i would bring to your kind notice that, there is other staff members why i mentioned there name also there is reason to mentioned the same.

You check the cctv camera, what is happening, especaiily manager room,
Everthing will be cleared, that girl sabhyata attend me, while second visit she went along with manager room, she not bother to reslove,
But i will never come to reliance jewels bareilly, will advice my friends also. The enviornment is spoiled by manager and female staff, everone know about that but no one is ready to speak,

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rachitsharma

from Mumbai, Maharashtra

Sep 10, 2019

Dear Team, I am rachit sharma from bareilly. My physical card no.[protected] this card is lost so kindly transfer this amount to my mobile number so that I can redeem this point and purchase the jewellery.
Card amount balance: 752.82/-
Thanks,
Rachit Dharma
[protected]

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Address: Bareilly, Uttar Pradesh

Reliance jewels bareilly store manager, did not give attention to my complaint, instead of that he was doing ras leela with his female staff, this incident happened last month while i bought a product and requested them to reslove it, store manager jyothi sharma along with female staff sabhyata sharma went out of the store and that female staff did not wear the unifrom,
i just want to know it is the culture .i requested staff to reslove...

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Address: Reclamation, Bandra West, Mumbai City, Maharashtra, 400050

I bought silver bracelet from reliance jewels in reliance trends store bandra west, mumbai on 28th may’19. Bracelet was not the only thing i bought, altogether in a stretch of two days i bought gold & silver jewellery worth rs1.5lakhs.
As soon as i reached home and tried the bracelet it broke from center. I called the bandra number of mr jayanti[protected]‬) on the spot within half an hour of purchase, he told me to go to store and assured me that i will be helped.
As i reached the store in evening (Within 3hrs) i was denied of any help and was told we cannot help you in any way. They made me speak to their manager ‘ashwini suta’ on phone. Her tone was already on a higher note and she argued with for quite somete. The thing which hit me the most was, as i asked her that if your product breaks within 10mins of purchase is that my fault or yours? And she replied that it is your fault and you’re to be blamed for the product and said we cannot help you so please take the product with you, straight to my face on a high pitch. There is a certain way a manager should confront a customer. I told her that she is very unreasonable and i won’t speak to her.
After a lot of phone calls by the store ppl and sincere help by the bandra number (Jayanti) i initially spoke to, i was helped and exchanged the product.
After putting up a lot of fight i was finally helped but my complain here is against the manager (Ms. Ashwini) and the way she speaks to a customer who is a fairly regular customer. I request you to see into this matter and give your managers the needed trainings.
Also thanks to mr jayati (To whom i have already spoken about my experience at store) for his proactive help.

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R

RelianceJewels

from Bengaluru, Karnataka

May 30, 2019

Dear Sir /Madam,

First, I would like to apologize for the troubles and frustration that you experienced lately. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. Could you share a bit more information with us so that we can get to the bottom of this.

For example, would you mind sending us full name & contact number shared while billing and the @ customercare.[protected]@ril.com

Regards
Reliance jewels

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Hi,

I have take gss scheme with customer id:cus0430474, and as said by executive not able to make online payment as the page did notr allow me to login and don't know from where to get password as it's not even sending otp from portal while trying reset link available on portal.
I have to pay monthly installment using online portal and need immediate resolution on that.

Please suggest.

Thanks,...

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Address: 327 / 3 Umrao Officers Enclave, New cantt, Allahabad ALLAHABAD, UTTAR PRADESH- 211001 India, Allahabad, Uttar Pradesh, 211001

Dear sir,

I bought jewellery worth rs 66968 from reliance jewel on[protected]. At the time of purchase i was told that i would be receiving a cash back within 3 months and now it is around a year i have been continuously visiting the shop but have not received the same. The manager over there is not ready to address the issue saying that it is not a part of their duty. Mr. Sudhir and mr. Prateek are not addressing the issue and now it has become an embarrassment to visit the store and ask for my own money.
I am attaching the bills and the account statement. I have also given all the required documents to the above mentioned people around 4 times.

Request you to please address the issue at the earliest.

Thanking you
Asha
D/o liladhar

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Reliance Jewels Complaints & Reviews

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Reliance Jewels reviews & complaints page 7

compensation legal action needed

bill not provided

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holy # services - rude customer care | looted the money

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did not receive cashback as promised

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didn't giving my money back

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data exhausted without usage

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bout my chain I ordered

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about my diamond and gold ring

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gold schemes are not clubbing not transferring the amount into new scheme

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proper igst invoice

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worst experience with reliance for first day of my job

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golden step scheme

gold earring not perfect lead to fall somewhere

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diamond certificate not received

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high price and making charges and evaluation of old gold is not proper

staff and manager not attend properly

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romance

store manager misbehaved/spoke rudely

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gss scheme

have not received cash back on shopping

Post your Comment

Reliance Jewels Complaints & Reviews

File a complaint to Reliance Jewels

Reliance Jewels reviews & complaints page 7

compensation legal action needed

bill not provided

Post your Comment

holy # services - rude customer care | looted the money

Post your Comment

did not receive cashback as promised

Post your Comment

didn't giving my money back

Post your Comment

data exhausted without usage

Post your Comment

bout my chain I ordered

Post your Comment

about my diamond and gold ring

Post your Comment

gold schemes are not clubbing not transferring the amount into new scheme

Post your Comment

proper igst invoice

Post your Comment

worst experience with reliance for first day of my job

Post your Comment

golden step scheme

gold earring not perfect lead to fall somewhere

Post your Comment

diamond certificate not received

Post your Comment

high price and making charges and evaluation of old gold is not proper

staff and manager not attend properly

Post your Comment

romance

store manager misbehaved/spoke rudely

Post your Comment

gss scheme

have not received cash back on shopping

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