Reliance Jewels Complaints & Reviews

There is golden step scheme a/c no. Gs0053204 with you opened at vadodara (Guj) store on 13.06.2018 with a maturity of -24- months. The last installment i. E. 24th is deducted on 15.05.2020 and the scheme period is completed. Henceforth there will not be deduction of any more installment, which is confirmed with your vadodara store, eventhough the 25th installment is deducted on 15.06.2020, why???
All 24 installments are paid on regular basis.
Now please refund my 25th installment amount of rs.10000 to my bank account, which is on your record.
With regards,
Prabhudas patel
M - [protected]

I have not received 10 percent cashback.
For jewelry purchase using hdfc debit card.
I have already complaint on reliance fresh customer care services on 8th may 2020.
Till now i have not received my cash back or any other compensation.
Please help me regarding my problem
My phone no is [protected] jio
[protected] idea

Hi, I need to pay the monthly installments but the website is showing that the certificate has expired. Because of this expired certificate, even if I open the website somehow I am doubtful of making a payment due to potential risk of breach in my account. Please advise. Thanks!

Plz resolve my cashback issue.

1) Name as on HDFC card : Gajrajsingh chauhan
2) Registered mobile no with HDFC card : [protected]
3) Card number : [protected]
4) transaction Date : : *22dec2019*
5) Transaction amount : *₹24032.77*

I booked a bangle at reliance store/shop prayagraj. Ballance amount according to bill presented by so shop rs177014.00 paid through rtgs by allahabad bank katara branch prayag raj on dt 20th march 2020 in said account as per attached. But according to your selamat mr durg vijay ji ;the amount is not received in said a/c while allahabad bank is showing that amount is credits in reliance retail a/c.
Pl. Insure me about my amount.


Kunwar shikhar
Prayagraj

Hi,

I have take gss scheme with customer id:cs00268373, and as said by executive not able to make online payment as the page did notr allow me to login and don't know from where to get password as it's not even sending otp from portal while trying reset link available on portal.
I have to pay monthly installment using online portal and need immediate resolution on that.

Please suggest.

Thanks,

I am unable to make online paymeny in above golden step account pls help my mob is [protected].

Maine 20th march ko men ring li thi but uska colour fade ho gaya hai. Abhi lock down hai or open hone ke baad price bar jayga to agar hum change karte hain to hum se bare huye rate ke according charge kiya jayga.
Agar iski quality sahi hoti to hamelin change karne ki jarurat nahi thi.
Maine pahle bhi jewellry li hsi yahan se but ye sirf is baar hua. I m very upset.

Hello reliance jewels,

Subject: i am putting this big mistake in front of you (Because of that mistake how much i have suffered mentally and financially, i can not explain in words) for a lesson learnt action for those employees and store.

Issue:i have booked one white gold engagement ring on 16/02/2020 by paying 10000rs. This ring i have booked (Want to change yellow gold to white gold) after seeing same yellow gold ring design no. 8rngxxrlcd[protected] estimated that same day 32781/- with total value 20 % discount. Attaching all bill pictures.
I have clearly mentioned to sales person that i need this ring before 20 march 2020 (Engagement date). Sales person (Mr. Shispal) told me yes sir max 30 days it will take, and it is 100% possible. Ok good
After having final more discussion on ring estimate (We have chosen ring according to our budget) sales person told me, sir your discount will be same 20% but gold rate will be open on final date of delivery of product (Gold rate is open mentioned in bill also) ok (I thought even if gold rate will go up also, it will not impact more to our budget as gold weight is less).

On 01/03/2020 i checked ring status with sales person on phone. He told it is on the way, do not worry it will come on time, but now when you will come for final delivery of product, you will only get 10% discount on purchase value (7956/2=3978 rs. Loss) and gold rate will be also open and if you need more clarification then talk to my manager mr. Paritosh pawar.

This manager guy is very well behaved and rich guy, for him 4000 rs is nothing, he told leave it sir, 15% we will do, but we can not refund your money.
After lot of discussion, i just remember one word from this guy (On 15/03/2020 on telephonic discussion, recording is also with me)
"sir when you will see your new ring quality and design, you will forget all these discounts and you will pay extra also, as we are giving you this ring before engagement, you should thank us."
Even after this much drama of discount and engagement date pressure, i thought let us go to store and see (As i was already in pressure after 5 days my engagement is planned) the ring.

Then, wow what a surprise? Ring is so bad like mr. Paritosh words. Me and my fiancee was shocked after seeing that ring, what i have selected and what reliance jewels is delivering (Is this the quality and design we can expect from you?). We are again on mental pressure because of engagement date.

After lot of discussion mr. Rajiv ji store manager (A well behaved guy, no doubt he heard my complete query but looks like he is also helpless at that time. He do not have product related solution) told me that he can refund my money easily but for product he need 3 days more time to sort out (But as we have traveled 300 km distance from home (Uttarakhand) to store and we have marriage function starting in our home after 3 days so we can not come again gurgaon and discuss all these things).
So he refunded 9900 cash same day and for good professionals like mr. Paritosh and mr. Shispal this matter is closed very nicely.

I do not know for this mistake and mental trouble what is the right platform to ask and
What will be the action for these 2 people and making process of reliance, which are ruining the image of reliance jewels? And
What will be the compensation for middle class customer like us, who just believe that reliance, tanishq, kalyan, malabar are brands, so no worry for quality and commitment (5 days before engagement i do not have any ring because of this drama)

Kindly provide your feedback and action plan on this.

Location:reliance jewels, gold souk mall, sector 43, gurugram-122002
Attaching all bills scanned.

Thanks
Deepak singh dobal
Mo. No.[protected], [protected]
Fiat automotive gurgaon

Hi team,

We had purchased gold studs in january and on that same day the pin broke. We went again to store in db mall bhopal and got it exchanged. About 1500 i think were spared after getting new studs so we had to buy silver coins. On that day they couldn't provide us bill as they said they were having technical issue in generating bill but after it we followed up several times despite of which we haven't yet received the bill. We had also bought a scheme from reliance jewel but whenever we have some questions they don't reply and now we are irritated.

I was expecting professionalism from a national jewelry chain. Kindly look into it.

Thanks,
Garima kanojiya

An untrustworthy store who fakes everything, i visited visakhapatnam branch and the executive convinced me to take the scheme of 2000 for 24 months and if i want to drop in the middle the money will be refunded.

And now the # staff (A lady) don't know how to speak to the customer very rude behaviour (If you can't give best services at least train your staff to be polite) and not paying me back don't even care once we pay the first term.

No calls, no messages/reminders which simply shows they want to loot our money instead of providing us with the promised.

Don't promise about the services which you can't afford at least, shame on you being such a big organization. Better learn something to serve customers from other jewels.

Dear sir/madam,
This is to you inform that, i had purchased ring from bhagalpur, (Bihar) store on dated 3/10/2019, and made payment from hdfc bank wherein cashback offer with hdfc card of 10%, but unfortunately still didn't get any cashback, aa my invoice number is tax invoice no. - axtcl219in000475 and registered mobile number is [protected],
So kindly do the needful or let me know the reason..

Regard,
Omprakash om
[protected]
[protected]@gmail.com

I had bought jewellery from reliance jewels (Garh road meerut), at that time, they told me a scheme to deposit 1000 rupees per month and after 2 months if you bought anything from our store then you will get 20% discount and after 3 months you will get 25% discount and so on. Or i can can take my money back.
Now they are refusing to giving the money back to me.
Attached the pdf file for your refrence.

Request you to take a immediate action against them.

Degrading service and theft of data without usage. I have complained at jio care multiple times now and have got same response that I have used the data. When I asked to provide more details about the usage they are not sharing any details. I have attached snapshot.

There was a usage of 10.66 kb at 12.16 but than suddenly 1.15gb of data disappeared and when i check it showed me nothing and now the jio care is telling i have used it without any evidence or details.

I have tried reaching company but there is no progress i had taken a year plan so i dont know how can i stop the service.

I want you to notice about my issue.., i have given an order for a mala in the month of nov. Still it is not prepared and no one is being responsible for it. No one is helping for the issues. I already have given my gold for the same. It's been 3months i haven't received any call or message from the store. When ever i call they say the concerned person is not available

Billed to - CS00266552, State code 27, Article code - SKU2460443, Description - 14k-S-Ring, HSN code - 7113. I have given my ring because without any damage a diamond fallen from ring. I came to Inorbit mall, Mind space, Malad west on 30th December and the manager MRS. Ashwini Sutar promised me that she will call me but til date my ring is in shop.

Pramod Talwal, Hyderabad resplonded earlier Thanks for your response but I am not happy to your solution which you have provided.
As discussed please provide the mail-id for your superior or whom you have updated my issue. My old Scheme is defaulted due to our Staff is misguided and not responded in a proper time for the past Two years.
In that Rs.6, 665.00(Including Bonus) is available this needs to transfer new scheme. Actually it is loss for me because two years back the amount is paid. Accordingly to get the solution to them if the issue not resolve other wise I will approach the Consumer Forum.

I have purchased one diamond necklace ଓ 2nd october 2019 and till now i have not recieved my igst invoice copy which was committed by the show room at cantonment road, cuttack, odisha. I have given mails to the head office but no response till date.
My name is alok kumar pradhan
My no is [protected]
I have purchased it on behalf of my company :samarth life sciences pvt. Ltd.
My mail id:[protected]@gmail.com

Shocking experience with reliance jewelry... For every employee of reliance,
Senior employee should have some courtesy as i had worst experience with reliance for very first day of my job... As i was selected for cashier for sirsa showroom and we were approached to attend training so we reached there... There. Mr sumit told us that accomodations and address will be told by the showroom staff but they denied as we have to adjust ourselves and later after 5 mints they told us that they haven't, any information given by sumit about training... And their store was haven't launched yet. After some time we are told to unwrap the chairs and clean the counters... We decided to leave but one of superior said we will provide the stay so don't go and continue ur training we agreed then mr. Rakesh came asked very arrogantly to clean the counter again with cloth n colin i denied as said m not comfortable to do so he asked me to put resignation for which i wasn't in favour of... I wrote my resignation and left the store around 8 pm... I had fever that day... But i must say upper authority and hr should have taken concern about such matter... I was told to do job which wasn't mention in my appointment letter... And that too very arrogantly... If they want to do such job they have mention in my interview or a humble sentence should be there but the way superior treated us was not acceptable and not good... I must say they should work on their hr policy and a proper concern to every employee should be given... I[censored] r concern about ur employee... An employee goes with such dreams and it is painful to crash them like this.. Hr and upper authority should take proper actions for future... I wish u luck.
Thanks and regards.
Sourabh mundra

I bought gold earring sui dhaba style and in just one day of wearing it fall in market a part of earing i am based in karnal haryana i bought from your store two days back i was also told that gold jewellery bought from you is insured now no one is helping in the store when it comes to selling you are after customer when it comes to service you take no inniciative to help customer my name is ritesh seth and my mobile number is [protected] my email i’d riteshseth [protected]@gmail.com