Reliance Jewels — Diamond bracelet

Address:	Mumbai City, Maharashtra, 201012
Website:	reliancejewels

It's with deep regret that I'm writing this complain fo a company that I believed delivered only excellence. I purchased a diamond bracelet from the reliance Jewels showroom located in Preet Vihar, New Delhi in October 2016. Within a month or two of purchase, the bracelet lost two diamonds and its lock also got corrupt and nonoperational. I went to the show room with the complaint. They told me that the article would be sent to Mumbai to the testing center for the analysis of the reason for the discrepancy. They asked for a time duration of around one month for the problem to be rectified. It took around 45 days for them to repair. They assured that no such problem will be encountered again but it's hardly four months and again one of the diamonds has dropped out. Also the lock is giving troubles. Am I supposed to keep visiting the showroom every two months to get an article repaired? This kind of inferior workmanship is not expected from a organization as big as reliance. Kindly let me know how my concern will be handled.