Reliance Jewels — Faulty bangles manufacturing defect

Address:

Jalandhar, Punjab

There is need to mention that i bought a bangle set from your reliance store puda complex chotti baradri on 06/05/2022.hereby am attaching the bill article no SKU[protected]K-S-bangle.i hardly use this bangle 3/4 times.but am very sorry to say that the diamond in one bangle goes missing on normal use.this is need to mention that i have paid approximately 1 lakh making charges on these bangles still after taking this much heavy amount of money your company cant design these bangles properly.the diamond is freely falling from these bangles.i have submitted these bangles in your store 20 days ago but still there is no solution to my problem.i am attaching the images of these bangles and bill.please with due respect i say that please either refund my money or change these bangles with another design of same amount.i have requested your store manager for changing this but he is not ready to do this.thats why am mailing to customer service of relaince jewels so that you pepole look at my problem as early as possible because already there is too much delay.am a regular customer of reliance jewels and buy gold and diamonds from your store.but if you provide me these type of services am very to say that we will shift to some another jeweller.we have bought these bangles from a brand like reliance but not satisfactory by your services provided by your store.a local jeweller is far better service provider in case of any problem.our trust in your company has been weakened by the behaviour of your store staff and manager.the store manager and sales girl chandni told me you will get 100% exchange value only gst would be deducted and now when i told them for exchange they told me that gst and making charges approximately 90 thousand will also be deducted.this is how they decisived me.please provide a solution to my problem as soon as possible.i hope you will give better solution to my problem