Reliance Jewels — Poor quality of jewels, unprofessional and rude staff and pathetic after sales services

Address:	208011
Website:	www.reliancejewels.net, www.ril.com

Being such a big global company there is a certain amount of professionalism that is expected from the company and its staff BUT my experience has been utterly horrible.
I had purchased a wedding band for my husband in November 2016 and the diamond fell off within 3 months only. This is the kind of quality of the jewellery that the company provides.
Then when I went to the store for the repair the after sale service that was provided by the staff was far worse. The staff at the store are so very unprofessional and rude. I don’t think any of the staff member even knows what politeness is!
Mr. Indrajeet is handling this matter and he called my husband to inform that the ring was ready to be picked up. When I went to pick it up I was informed that it is still not ready. The polishing and the quality check was still not done. It isn’t really very convenient for me to keep making rounds of the store again and again. One of the staff member even went to the point of saying that this the first time you have come to pick it up and things like this takes 2-3 rounds. Is this the kind of grooming that is provided to the employees that it is embedded in their minds by default that they have to keep making clients do a couple of round ups for every single transaction.
Then again, the band had to be resized to one size smaller. the salesman called me again today telling me that the polish has been done but the band was not resized. When I asked him that why it wasn’t done, he tells me that it is not his fault that the worker at the head office did not get it done. First of all is this how the employees are supposed to reply to a customer and secondly if it’s not the responsibility of the staff to get the work done then whose responsibility is it, the customer’s? There were various other rude statements and harsh words that we had to go through.
Are the staff member employee to the company because it seems all of them are the owners of the store and that too very rude owners?
now the salesman has send me pictures of repaired ring and it is in pathetic condition. it has scratches and groove marks all over it.
It is such a great shock that the people from retail industry can be so rude especially when they are trained to be super polite and helpful. the experience with the so famous RELIANCE INDUSTRIES has been really the worst and I think my first experience will be the last one with reliance jewels. Such kind of service will surely have a very negative impact and will make the company infamous in the future.