Reliance Jio Infocomm Complaints & Reviews

I have been using jio sim for the last two years, when i was in kolkata there was no network related problem. I was transferred last year to the fatapukur (Pin code-735134) in jalpaiguri district in west bengal state and since then the network problem was started. Although initially unable to complain about it under work pressure, i was forced to make the first complaint on 31st october ‘2018 with service request id-sr00000sa0e9. I was informed by jio, there is a network problem where i work and for this the jio network team is working and will be fixed very soon. If it is too long, the problem will be completely resolved in 120 days from the date of complaint.
I have called 3-4 times and complained (Appellate complaint number - sr00000z2246) about the network but every time jio gives assurance that, “within a few days the network will be working fine” but yet nothing is happening.
Today i have received an update about appellate complaint number - sr00000z2246 from jio, where the jio team has made a statement, there is nothing to be done for this problem now.
My question is, i have been reporting my problem for the last one year and why does jio say such things every time?
Please let me know team jio, where you say, you will give data at gb/s through jio fiber there byte per second speed is not your shame???
There are an estimated 100 to 120 jio users where i work, and everyone suffers like me. What are you doing to such people? Fun/joking/ jesting?
I have attached some snapshot, where you can see the network speed and how long it takes to finish a task.

If you can not solve this problem, then the money i recharge in the last one year should be returned to me.

My data has been revealed to another company (Hdbfs) by a jio employee without my permission.

Recently i lost my jio sim card, so for replacement i went to my nearest jio store on sunday (10th nov 2019) evening. I verified my identity and got a jio sim card. It did not activate. So i went to the same store today (12th nov 2019) and there was a gentleman and a lady who i talked to. They checked the status and said my sim card...

Hello my name is narasimha my joi number [protected]
I complained about network issues several times and gave appellate complaints alo but they are not taking complats and telling that my previous complaints are with them and they are working on those. I am asking them i am paying some amount as others for getting services but i am not able to get service from them if they don't give services what i paid for why should i pay money for that. If i dont recharge my they will stop services immediately but if they are not giving services what i paid for why should i pay money. Please take action on them to improve network coverage by upgrading existing site or installing new site.

Respected sir / madam

My name is virendra kumar

This is my jio reliance number
[protected]

This is my address
Room 17 sajai khanjahanpur district azamgarh city shahganj uttar pradesh 223222

Latitude 26.07488 and longitude 82.72963

[protected] pratik sir jio offficer of shahganj
City had send rf team to dharmendra tiwari

[protected] dharmendra tiwari
Rf team manager who had visited the site

Engineer had visited today he had found low network coverage and he had given report to his operation manager for new site

He had told me to contact company for new site on ur land.

He had taken all report and he told us that he will submit all report to planning team for new site

He told don't i will give my report to
My manager he will workout for it

Now we are waiting for next team to come

Plz tell us when next team will come for paper work on our land

Plz forward my concern to relavant team to work on urgent basis

Respected sir / madam

My name is rahul salve
This is my jio reliance number

[protected]

This is my address
Land 92 ghotan, taluka shevgaon district ahmadnagar, maharashtra pincode 414502

Lat 19.398389
Long 75.291835

Sir i had brought the issue of network coverage of jio in our area is totally low and weak coverage. I had try to esclated this issue to all higher authorities of jio and relavant team to jio care but no one is trying to help me

I m requesting to jio higher authority to plz registered this network coverage of our area and send the rf team and network team to visit in our area ghotan village...

It is humble request to jio higher authority to look into this matter of jio network coverage issue in our area and send the rf team... I m ready to help jio network team for jio network tower installation and all clearance from local authorities which team required from us

Waiting for u r revert for registering complaint of network coverage immediately from u r end and give us the resolution once the complaint will registered and it will be resolved then closed the complaint

If my complaint is not willing to take by appellate executive specially benson samuel sir, jaya madam, shoebh khan, dipesh angane sir, mahendra shrivastav sir,

Then this 5 executive which i know that they are ignoring my complaint
[protected]@trai.gov.in chairman of trai

I will personally complaint this 5 executive if they will ignore my complaint and will not registered complaint

Then god knows where they will worked in future because ignoring me it's ignoring my character by them

Because i will personally take this matter to appellate desk of trai
[protected]@trai.gov.in

Then cag person will not view my complaints main trai department will worked on my complaint

I m requesting to à ppellate desk executive plz registered appellate complaint for 39 days immediately from your end

Respected jio higher authorities
My name is amol shinde
[protected]

This is my address
At post - 23 ambak
Talluka kadegaon district sangli, maharashtra
Pincode 415303

16 october 2019
Kiran suvarna sir had called us from
[protected]
6.02 pm
And discuss the matter and told us they will contact nagar district area zonal officer
Kiran1. [protected]@ril.com

Kiran sir was taken the responsibility of my tower installation process they had told me that i will arrnage metting for paper work

And kiran survana sir had asked all the details to me and i had provided all the details which they had required and after that they told me i will arrnage new meeting for tower installation paper work

I had waited for 15 days from for kiran suvarna sir word they had not picked my call and i had taken leave for paper work for 15 days... My salary had wasted of rs 18000 because of this kiran suvarna sir

Sir plz take necessary action against kiran survana sir for harrassment and give me my loss amount of rs 18000 which is happen due to kiran survana sir

Plz do the investigation i m frusted of kiran suvarna sir harrassment plz take necessary action against him and plz give me my loss amount of rs 18000

I m attaching the mail that kiran survana sir had called from his side on 16 october and told me that i will arrnage for paper work for tower installation plz give me the resolution from relavant team

I booked jio phone on 22nd october via my jio app and for this i have paid the amy 808₹ on the same day but still i didn't get my device for this issue i have sent mails to [protected]@jio.com but i didn't get proper response every time i got same reply as we have forwarded your issue to concern team.

Please let me know what should i do know i am hoping that my issue will resolve now.

Sir,
I have honour to inform you that i am an inhabitants of harimghata farm, dist-nadia, pin no-741252, state- W.B., In our town the 4g data speed of jio is too poor. If they don't give a proper 4g speed in our town then they should close the service in our town. I have been complaining this problem to the jio complaint portal since one month but they are not taking any necessary action to this problem. I have a small request to consumer complaint forum to take necessary steps.

Dear sir,

I have a issue regarding network settings. 1. Services are disabled in hp areas after upgrading all roaming settings.

2. No services are showing on display.

3. I used another volte handset and used sim in hp or roaming areas but same issue faced by me.

4. I also called so many times at customer care but no satisfactory response given by customer executives. I have no speed issue or call related issue. Only one issue occurs regarding sim network not coming in roaming areas.
Kindly resolve this issue on priority basis

5. Sim swapped also done

6. Same handset other operator like (Airtel, idea) 4g services working fine in roaming areas and network coming also

@jio team kindly resolve this issue on early basis otherwise i will port into other network

Handset details :-
Realme c1 (Volte handset)
Imi:-[protected]
Sim imsi number:-[protected]
Mobile number:-[protected]
Alternate:-[protected]
Location:-punjab
Issue facing in roaming state:-himachal pradesh or other outstate

Regards
Ankush duggal

I have unlimited voice and data pack active on my wife's number and even then they barred her outgoing call saying she has overused it. Then why are they saying it's free and unlimited. This is a total fraud and they are fooling us saying it's free and unlimited. What is the meaning o[censored]nlimited usage when they are capping it. When enquired they are saying it their right and they can do it.

I made a incorrect recharge to my smartphone's jio sim to jio-phone's plan.

So i requested for refund/ transfer/ adjust.

But customer-care denied and told they don't have provision to do the above.

Is this the process in this technology developed country?

There is no value for humanity, only money plays here.

If money is there, people kill the humanity.

Please escalate it to jio corporation.

Respected Sir / Madam

My Name is Umesh Kumar

This is my Jio Reliance Number
[protected]

This is My Address
Room 12 Dandupur, ahibaran, Dharauki, Pratapgarh. Dharauki, Uttar Pradesh 230503

Latitude 26.02776 and Longitude 81.80807

Complaint Registered But no One had came after Registering the Complaint plz do the needful on urgent basis immediately

Plz send the RF Team immmediately on urgent basis plz do the needful on urgent basis

Plz Forward my concern to Relavant team to Send RF team immmediately to do the process on URGENT BASIS

Waiting for the Jio for Resolution on urgent basis plz do the needful

This is my Allternate Number Plz Call
[protected]

I recharged my number with a 98 rupees, 2GB for a month pack however it was done by a fault, I've now recharged my phone with 149 rupees but my data speed has not increased. It's been about three days, on calling 1991 I have been informed that I have exhausted my 98 rupees pack, however it does not not acknowledge that I have also recharged again.

Sir,
I have honour to inform you that i am an inhabitants of town-sarthebari, dist-barpeta, pin no-781307, state-assam, ward no-2.in our town the 4g data speed of jio is too poor. If they don't give a proper 4g speed in our town then they should close the service in our town. I have been complaining this problem to the jio complaint portal since one month but they are not taking any necessary action to this problem. I have a small request to consumer complaint forum to take necessary steps.

I had recharged my jio number [protected] for the 399 +10 =409rs plan
On 07th nov 2019 using sbi net banking. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The net banking transaction id for the payment of rs.409 is igahkezfl6.
Imp. Form morning of 8th nov 2019 app is not showing me any transaction history.
Please update my recharge in my mobile or please return my recharge amount
Please resolve immediately.

Repeating the details
Email id : [protected]@gmail.com
Mobile no: [protected]
Date of recharge: 7th nov 2019 08:20pm
Mode of recharge: through myjio app and sbi netbanking
Amount of recharge: 409 rs (399 plan +10 talktime)
Bank transaction id:igahkezfl6

I recharged my jio sim with 444 plan 84 days validity with a rs.50 discount coupon applied and paid rs.394 on 1st nov 2019.
The money was deducted from my bank account and i paid it via bhim app and i contacted bhim customer service and they confirmed to me that money was credited to intended beneficiary.
The jio app with which i made the recharge is not showing the history of my recharge i had done on 1st nov 2019.

The transaction id of the banking transaction is[protected].

I have contacted jio customer service and exchanged mails but they insist that they have not received the amount debited from my account which is not true.

Dear sir,
We came to an agreement of installation of tower in 2013, when they tried to install they received complaints from local and stopped the work (Till that time structure has been put and some other civil work was done). Since than we have been requesting o remove their materials but no response from them. Neither they are giving rent nor they are taking out the material. Requesting your help in this.

Hi i am jio customer. I am having a complaints against reliance jio. Jio customer care executive is bluntly disconnected my call.
My no is seven triple zero four two zero four ellewan.

First thing reliance jio customer care executive
Disconnected my call 3times. With differnt 2 date.
First time 15jan19 time00-10am.
CCE Ram sahu
second time 22sep2019 time03-30pm
CCE name Karan Singh,
third time 24oct2019 Time08-28pm
CCE name Rekha Singh.

Date wise summary
Case01 :-15jan19 my internet was not working properly.
I am asking online troubleshooting. Jio CCE said me muje koi settings krwana ni aati.jo apko bataye unhi se puch lena. He disconnected my call.
***"""""""***********"""""

Case02:- 22sep19.
I am asking Jio cloud. Because I saw ad. As a loyality. Jio customer can upload your data to Jio cloud upto 200gb freend above chargeble.
Jio CCE tensfer my call to senior karan singh he don't know what is a cloud computing, jio cloud, Amazon cloud computing. He disconnected my call.

Case03 :- 24oct19
I am asking my rs50rupees jio voucher is work above 399. This CCE name Rekha singh. She said me some time yes some time no. Finally she disconnected my call.

I had written a mail thrice time. But team Jio is always sleeping, always defending their lazy, employees & haven't terminated their CCE.
Actually call disconnection, argument, interruption, lazyness, zero listening ability, rudeness, sarcastic talking with customer this is popular quality of reliance jio.

Every time team Jio giving excuse, sending template, teach me internet method, giving goli ie bahut besharam team Jio.

Sir i want termination of three employees
Ram sahu,
Rekha Singh, karan singh.
I am having a call recording and mail copy including mail.
I am adding snapshot that will help you to understand the matter including date time.

Listen time i was write a mail on 25oct2019.
Mr Ajit gaikwad said me please wait i am inform you complain status on27-10-19.
Sir 14 days is exceeded but i seems team Jio is sleeping.
Today is 7nov2019. But reliance jio ki watch me
27-10-19, 08-58pm time nahi hua.
This is reliance jio service.

Second thing i have 15voucher rs 50rupees.
As per jio rules this voucher is redeemable for above300 plan eg if i select 399 plan so ihave to add voucher + rs349. So my 399plan is activated. But jio customer care executive declined and accept some time say this voucher work rs444 and399 some time not.

Third thing in the month of August last week I received a msg on my whatsapp Jio company celebrate 100crore customer profit. So as a previleged we will give you free rs448 plan.
Before 31august19. I was submitted this form and sending link to my friend. I have jio acknowledged ment. But we haven't received rs 448 plan.

Conclusion i want termination of 3 employees and redeemed my voucher on 444as well as399. Kindly Please take legal action against reliance jio.

Poor signal in my area... Im in vadalur... All jio users have problems dailly night after 8 pm we have trouble for receiving signal for only jio users... The highest speed in that time 8pm to 11pm speed 7kb only... The network problem in my area daily... We have promblem... Plss help to my area... Take action immediately. Plss our area have trouble...

I have complained at jio customer care no about my problem but the call attendent are so dumb they did not gave me complaint docket no. I have tried for 2-3 times but they just disconnected my phone after listening my problem and even not ready to give me complaint no. They just everytime rewind their cassete and keep the customer problem aside. This is worst experience and it is a smart policy to reduce recharge balance. Whatever jio gives free doesn't work and jio just reduces our recharge balance so that from our top up recharge jio fills its pocket