Reliance Jio Infocomm Complaints & Reviews

I have bought a jio phone on 10 feb from jio store but when i used the phone there is a problem in down key of the phone i asked the jio customer care they asked me to go to jio store they will solve the problem, then i go to store they asked me they will do nothing then again i asked jio customer care now they asked to go to service centre, then i search the address of service centre, the address is of sector 10 a, when i go there there is no service centre then i call they asked the service centre is in sector 18, voh iddhar se udhar ghuma rhe h, mere product me starting se ji default tha maine unhe bola tha ki replace kar do lekin replace nhi kar diya mujhe baar baar kabhi jio store kabhi service centre ghuma rhe h aap hi batao main kitna taxi ka pay karu itne ka to phone nhi hoga jitna ye physical( taxi charges) and mental torture(tention) ho rha h. my phone no is [protected].

I am Using Jio Prepaid sim and Jio LYF phone for more than one year. From Last 1 month I am facing problem of low network coverage at my home. Unable to make/recieve calls and cannot use internet. I have lodged a complaint on customer care on 31st Jan, 2018 with complaint number (SR00000HBKI6). On 1st Feb, 2018 I received a message from JM-JIONET (we are sorry to inform you that your location is not covered adequetly by Jio Network at the moment. We have noted your concern and will be taking steps to improve coverage in your area as we expand our network). Again on 5th Feb, 2018 I recieved a message from Jio (Hope we have been able to provide you with a resolution on service request SR00000HBKI6 for your Jio [protected] number) .
From then to now I have been trying on Jio Complaint and general helpline number but not connected.
I am not able to use the number [protected] at my home. To call I have to go to the terrace or on the road.

Sir, recharge done on wrong number, can you please help and revert money back or can you do it on the correct number?
Recharge was done with help of paytm which was supposed to be done on other number but accidentally was done on my own number. Can this problem be solved?
Please reply as soon as possible as this is urgent. This was done accidentally.. Can you please help to solve this matter. I will be really thankful.

I recharged friends jio prepaid number [protected] with rs1001 for international roaming while he is in uae.
But he not able to receive any roaming services. When i visited jio office they say that roaming not available in dubai. Since that is not possible i requested them to refund my money. They said they e mail the issue to jio infocom and will refund soon. But even after 5 months i didnt receive any reply.
They are keeping my money and not providing the service. Please help address this issue. They are adamant that they would not refund my recharge amount.

Thanks,

Jio always trying to fool customer with same reply.

—
Hello

My jio number is [protected], i am trying to recharge my number with jio app for amount of 399, so i was done process through paytm wallet but after all process jio display a message that your recharge gone fail and other side my paytm wallat deduct 349 rs regarding transaction no. [protected].

I was talk to jio, but customer care executive rudely reply me that we can not do any thing you can contact paytm, then i call to paytm so they explain whole thing that payment done from paytm but somehow error in jio side so talke to jio care regarding this.

So i am requesting you that if you unable to get my payment details then send me "decline payment" mail like paytm send me "payment success" mail.

If this issue not resolve asap i will forward that thing in twitter and other contact person of jio.

Note : please review forward mail from paytm.

Thanks
Jigar patel

Jigar patel fri, feb 9, 2018 at 3:33 pm
To: [protected]@jio.com, appellate. [protected]@jio.com
Hello

Thanks for you formal reply.

I am asking you that when you need money you just deduct that much amount within a minute and when customers in problem regarding payment you asking for waiting of 48hrs.

Why this nonsense done by reliance jio, can you please explain?

Thanks
Jigar

Jigar patel
[protected]
[quoted text hidden]
Jio care sat, feb 10, 2018 at 9:21 am
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I understand your concern regarding the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, please be informed that recharge has been successfully added to jio number ending with *5163.

I regret to inform you that once a transaction is successful from our side, we cannot cancel, reverse or transfer it to some other account as per the policy. I would request you to cross check the number while making recharge in future before you pay the amount in order to avoid the inconvenience.

Furthermore, i apologise for the inconvenience you have been through on a call with our advisor. I request you to provide us with the following information so that we can take an appropriate action against the person who provided you with the incomplete information.

1) name of our representative
2) number you called on
3) date and time of call
4) number you called from

Once i receive this information, we will investigate the issue further.

Also with regards to your concern regarding service request resolution tat of 48 hours, please be informed that when a service request is raised it the time line that we provide to our customers as per the policy and we give them assurance that you will get an update within 48 hours.

I appreciate your understanding.

Thank you,
Lakshmi sharma
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

[quoted text hidden]
Jigar patel sat, feb 10, 2018 at 9:51 am
To: [protected]@jio.com, appellate. [protected]@jio.com
Hello

How many time i have to explain you that your mention number is not mine (*5163).

Might be some error from jio it's not done in my jio number which is [protected].

I am last time requesting you that if you unable to resolve this issue revert me asap i will port my number to other telecom company because this it too much.

Jigar patel
[protected]
[quoted text hidden]
Jio care sat, feb 10, 2018 at 3:42 pm
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I understand your concern with regard to the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, that recharge has been successfully added to jio number ending with *5163.

I also understand that the number *5163 does not belong to you but while initiating the recharge, you recharge is done on that number.

Please note that the system proceeds as per the details are mentioned by you at the time of recharge.

Once the recharge is successful, we cannot transfer or refund or cancel the recharge.

I appreciate your understanding.

Thank you,
Simran nangrani
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
[quoted text hidden]
Jigar patel sat, feb 10, 2018 at 4:14 pm
To: [protected]@jio.com, appellate. [protected]@jio.com
Hello

I am not initiate recharge for other number, i am gone through jio application and it shows my only number so first don't tell me lie and second i am interested to recharge only my number.

Refund my money in whatever way.

Just for your information our mail chat are froward to consumer court and also my porting done with other services provider.

Jigar patel
[protected]
[quoted text hidden]
Jio care sat, feb 10, 2018 at 7:10 pm
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I understand that the recharge benefits have not been credited to your account.

I tried reaching you on your number [protected] at 07:07 pm but was unable to establish contact.

To investigate further, i would request you to provide us the recharge date & time.

Also, provide us the transaction id which starts with br | bv for the recharge.

You can find the br | bv id in your recharge invoice history.

For further clarification, you can write to us at [protected]@jio.com

Thank you,
Girish tambere
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/09/2018 03:06 pm
To: appellate. [protected]@jio.com; [protected]@jio.com
[quoted text hidden]
Jigar patel sat, feb 10, 2018 at 7:13 pm
To: [protected]@jio.com
Hello

I am available but unfortunately jio coverage is not good at my home location.

I am trying to recharge my jio number [protected] on 9th feb friday 12 pm approx.

Further details are listed in below mail conversation.

Please find that.

Jigar patel
[protected]
[quoted text hidden]
Jio care sat, feb 10, 2018 at 11:57 pm
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I am sorry for the inconvenience caused to you with regards to recharge.

As per details provided by you, i regret to inform you that recharge done by you was successfully credited to another jio number.

I request you to check the history of the app through which you have done the recharge transaction.

I regret to inform you that we do not have provision to transfer the amount of recharge from one account to another account once the recharge amount is successfully credited into customer’s account.

For further assistance feel free to write to us at [protected]@jio.com

Thank you,
Bharat vaswani
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/09/2018 03:33 pm
To: appellate. [protected]@jio.com; [protected]@jio.com
Subject: re: fwd: regarding your query with paytm care (Reference no.:[protected] [#14901876]

Hello

Thanks for you formal reply.

I am asking you that when you need money you just deduct that much amount within a minute and when customers in problem regarding payment you asking for waiting of 48hrs.

Why this nonsense done by reliance jio, can you please explain?

Thanks
Jigar

Jigar patel
[protected]

On feb 9, 2018 3:08 pm, "jio care" wrote:
Dear customer,

Thank you for writing to us.

You will hear from us in the next 48 hours.

Thank you

Team jio

*this is a system generated email. Please do not reply.

Hello

My jio number is [protected], i am trying to recharge my number with jio app for amount of 399, so i was done process through paytm wallet but after all process jio display a message that your recharge gone fail and other side my paytm wallat deduct 349 rs regarding transaction no. [protected].

I was talk to jio, but customer care executive rudely reply me that we can not do any thing you can contact paytm, then i call to paytm so they explain whole thing that payment done from paytm but somehow error in jio side so talke to jio care regarding this.

So i am requesting you that if you unable to get my payment details then send me "decline payment" mail like paytm send me "payment success" mail.

If this issue not resolve asap i will forward that thing in twitter and other contact person of jio.

Note : please review forward mail from paytm.

Thanks
Jigar patel

— forwarded message —
From: paytm care
Date: fri, feb 9, 2018 at 2:55 pm
Subject: regarding your query with paytm care (Reference no.:[protected]
To: "[protected]@gmail.com"

Hello jigar patel,

As confirmed by the merchant reliance jio, your transaction under order br0000rnwt51 was successful.

I request you to kindly contact the merchant reliance jio customer care team for the order confirmation of the same.

In case of any further assistance, do let me know.

Regards,
Paytm care

Ref:_00d28dppr._5000k141u5u:ref

Jio care sun, feb 11, 2018 at 5:18 am
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I can understand your concern with regard to recharge being credited to other number.

Unfortunately, once the recharge is credited, there is no provision to reverse or adjust the amount on another number.

Appreciate your patience and understanding in this matter.

Thank you,
Ankit jaiswal
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/10/2018 04:14 pm
To: appellate. [protected]@jio.com; [protected]@jio.com
Subject: re: fwd: regarding your query with paytm care (Reference no.:[protected] [#14901876]

Hello

I am not initiate recharge for other number, i am gone through jio application and it shows my only number so first don't tell me lie and second i am interested to recharge only my number.

Refund my money in whatever way.

Just for your information our mail chat are froward to consumer court and also my porting done with other services provider.

Jigar patel
[protected]

On feb 10, 2018 3:42 pm, "jio care" wrote:
Dear mr. Patel,

I understand your concern with regard to the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, that recharge has been successfully added to jio number ending with *5163.

I also understand that the number *5163 does not belong to you but while initiating the recharge, you recharge is done on that number.

Please note that the system proceeds as per the details are mentioned by you at the time of recharge.

Once the recharge is successful, we cannot transfer or refund or cancel the recharge.

I appreciate your understanding.

Thank you,
Simran nangrani
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/10/2018 09:51 am
To: appellate. [protected]@jio.com; [protected]@jio.com
Subject: re: fwd: regarding your query with paytm care (Reference no.:[protected] [#14901876]

Hello

How many time i have to explain you that your mention number is not mine (*5163).

Might be some error from jio it's not done in my jio number which is [protected].

I am last time requesting you that if you unable to resolve this issue revert me asap i will port my number to other telecom company because this it too much.

Jigar patel
[protected]

On feb 10, 2018 9:21 am, "jio care" wrote:
Dear mr. Patel,

I understand your concern regarding the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, please be informed that recharge has been successfully added to jio number ending with *5163.

I regret to inform you that once a transaction is successful from our side, we cannot cancel, reverse or transfer it to some other account as per the policy. I would request you to cross check the number while making recharge in future before you pay the amount in order to avoid the inconvenience.

Furthermore, i apologise for the inconvenience you have been through on a call with our advisor. I request you to provide us with the following information so that we can take an appropriate action against the person who provided you with the incomplete information.

1) name of our representative
2) number you called on
3) date and time of call
4) number you called from

Once i receive this information, we will investigate the issue further.

Also with regards to your concern regarding service request resolution tat of 48 hours, please be informed that when a service request is raised it the time line that we provide to our customers as per the policy and we give them assurance that you will get an update within 48 hours.

I appreciate your understanding.

Thank you,
Lakshmi sharma
Team jio
[quoted text hidden]

Jigar patel sun, feb 11, 2018 at 10:37 am
To: [protected]@jio.com
Cc: appellate. [protected]@jio.com
Hello

I am not fool that i am going to recharged other number, i was proceed only for my number ([protected]).

Something mistake in jio system so recharge gone to different number.

You better known that if i am going to recharge my number from my jio application so i am only eligible for 50 rs discount coupon so it's recharge amount is 399 but benefits of coupon i have to pay only 349 rs. Now if i am going to recharge other number my jio application doesn't allowed me to use discount coupon so there no recharge for another number in 349, i have to make it 399.
My recharge amount is 349rs, which is deducted from my paytm account.

So, mistake is from jio side revert my money. I am definitely in mood of legal process.

If you can't understand please call me i will explain you better.

Jigar patel
[protected]
[quoted text hidden]
Jio care sun, feb 11, 2018 at 7:44 pm
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear jigar,

I apologize for the inconvenience caused due to recharge issue.

As mentioned earlier, transaction for br id br0000rnwt51 has been successful processed on *5163.

I request you to check the recharge history on your myjio app and check on which number you have performed recharge.

For further assistance, you can write to us at [protected]@jio.com

Thank you
Subodh shinde
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/10/2018 09:51 am
To: appellate. [protected]@jio.com; [protected]@jio.com
Subject: re: fwd: regarding your query with paytm care (Reference no.:[protected] [#14901876]

Hello

How many time i have to explain you that your mention number is not mine (*5163).

Might be some error from jio it's not done in my jio number which is [protected].

I am last time requesting you that if you unable to resolve this issue revert me asap i will port my number to other telecom company because this it too much.

Jigar patel
[protected]

On feb 10, 2018 9:21 am, "jio care" wrote:
Dear mr. Patel,

I understand your concern regarding the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, please be informed that recharge has been successfully added to jio number ending with *5163.

I regret to inform you that once a transaction is successful from our side, we cannot cancel, reverse or transfer it to some other account as per the policy. I would request you to cross check the number while making recharge in future before you pay the amount in order to avoid the inconvenience.

Furthermore, i apologise for the inconvenience you have been through on a call with our advisor. I request you to provide us with the following information so that we can take an appropriate action against the person who provided you with the incomplete information.

1) name of our representative
2) number you called on
3) date and time of call
4) number you called from

Once i receive this information, we will investigate the issue further.

Also with regards to your concern regarding service request resolution tat of 48 hours, please be informed that when a service request is raised it the time line that we provide to our customers as per the policy and we give them assurance that you will get an update within 48 hours.

I appreciate your understanding.

Thank you,
Lakshmi sharma
Team jio
[quoted text hidden]

Jigar patel sun, feb 11, 2018 at 8:05 pm
To: [protected]@jio.com
Cc: appellate. [protected]@jio.com
Hello

I am not fool that i am going to recharged other number, i was proceed only for my number ([protected]).

Something mistake in jio system so recharge gone to different number.

You better known that if i am going to recharge my number from my jio application so i am only eligible for 50 rs discount coupon so it's recharge amount is 399 but benefits of coupon i have to pay only 349 rs. Now if i am going to recharge other number my jio application doesn't allowed me to use discount coupon so there no recharge for another number in 349, i have to make it 399.
My recharge amount is 349rs, which is deducted from my paytm account.

So, mistake is from jio side revert my money. I am definitely in mood of legal process.

If you can't understand please call me i will explain you better.

Jigar patel
[protected]
[quoted text hidden]
Jio care mon, feb 12, 2018 at 11:20 am
Reply-to: [protected]@jio.com
To: [protected]@gmail.com
Dear mr. Patel,

I am sorry for the inconvenience caused regarding the recharge issue.

I tried calling you on [protected], but could not reach you.

As informed earlier on the basis of transaction number, you have recharged the requested pack on jio number xxxxxx5163 instead of [protected].

You can check the status of the plan by selecting the relevant xxxxxx5163 from the drop down option and select "my plans".

Request you to visit myjio app/jio.com and recharge again by selecting the correct jio number.

We appreciate your patience and understanding in this regard.

For any further queries, please write to us at [protected]@jio.com.

Thank you,
Altaf surya
Team jio
Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: [protected]@gmail.com
Date: 02/10/2018 04:14 pm
To: appellate. [protected]@jio.com; [protected]@jio.com
Subject: re: fwd: regarding your query with paytm care (Reference no.:[protected] [#14901876]

Hello

I am not initiate recharge for other number, i am gone through jio application and it shows my only number so first don't tell me lie and second i am interested to recharge only my number.

Refund my money in whatever way.

Just for your information our mail chat are froward to consumer court and also my porting done with other services provider.

Jigar patel
[protected]

On feb 10, 2018 3:42 pm, "jio care" wrote:
Dear mr. Patel,

I understand your concern with regard to the recharge done on[protected]:18:09.0 bearing transaction id br0000rnwt51.

To re-iterate, that recharge has been successfully added to jio number ending with *5163.

I also understand that the number *5163 does not belong to you but while initiating the recharge, you recharge is done on that number.

Please note that the system proceeds as per the details are mentioned by you at the time of recharge.

Once the recharge is successful, we cannot transfer or refund or cancel the recharge.

I appreciate your understanding.

Thank you,
Simran nangrani
Team jio
[quoted text hidden]
Jigar patel mon, feb 12, 2018 at 11:31 am
To: [protected]@jio.com
Cc: appellate. [protected]@jio.com
Hello

Your mention number xxxxxx5163 is not mine so i cant check it's recharge.
I was explain full scenario still you guys reply me same content. I think you all are foolish or you trying to fool me.

Once again i am putting all things to you, please find it below.

Something mistake in jio system so recharge gone to different number.

You better known that if i am going to recharge my number from my jio application so i am only eligible for 50 rs discount coupon so it's recharge amount is 399 but benefits of coupon i have to pay only 349 rs. Now if i am going to recharge other number my jio application doesn't allowed me to use discount coupon so there no recharge for another number in 349, i have to make it 399.
My recharge amount is 349rs, which is deducted from my paytm account.

So, mistake is from jio side revert my money. I am definitely in mood of legal process.

If you can't understand please call me i will explain you better.

Thnaks
Jigar
[quoted text hidden]

I have recharged in my jio app mobile number [protected] but recharge not successful.399 rupees not done.. But bank account debited... Please refund my money... Recharge date 7 february.. Time-6:31. Please sir help me... Refund my money.. Sir customer service not support.. Please sir refund my money..72 hours over but i have not refund my money... Please sir refund my money.. Please sir

Dear sir
I m complaining so many time since from 1 december 2016. Bt not resolve my any complaint. Jio coustomer care excutive said just wait for 90 days from last 2years... Now i m totaly fraustated. Seriously. I m very fraustated. Please help me.. My internet speed is just 30 kbps only. I m using 4g netwrk and just 30 kbps. Please sir help me... Ma ab aur complaint ni kr skta. Ma bahut tang ho gya please sir. I really need help.

I have recharged my jeo number[protected] twice with 399 jeo pack on the sameday. What i should do now? I have tried your jeo customercare but could'nt avail it. Please help me with the issue, i am totally frustated!!!
I wanted to know wheather i am going to get my secaond recharge money back or not or it would be qued and activate when the first one expries and if so where can i see it.

Dear sir
To day on 10th feb18 i got my daily 1 gb internet then at 8 am my internet mb deducted from 1gb to 0mb without my usage of it. After that i complained on jio helpline number and had a harsh experience the jio employee on the call spoke rudely to me without answering me properly i just asked him resaon for the deduction of my internet and he always answered me the timing of the internet used this is not the current solution to my problem i just request you to provide me the reason for my internet deduction despite my usage. If there is any auto download option selected or anything else on my device so that i may put off such options to stop net consumption my no is [protected]
Plz stop cheating with customers

Respected sir
We are the residents of anand parbat than singh nagar, gali no 12, near baba ram dev mandir delhi 110005 our neighbor mr shyam sundar r/o street no 12, house no 243, than singh nagar, anand parbat, new delhi 110005, are trying to install an mobile tower of jio on their roof top. The said building not only situated in a densely populated residential area, but also there is a school and a nursing home near to the said building. I suppose according to the mcd guidlines no tower can be erected in residential areas. Also as we all know that it causes very harmful effects on humans living nearby and on the guidelines of hon’ble delhi high court towers are not allowed at residential areas, it creates many diseases like cancer, and also affected the infant old people and specially for pregnant women. It’s radiation is very harmful for all. We all are also registered the complaint at mcd north zone, delhi police anand parbat station, sdm office, dc office karol bagh zone, but even after all these the materials of tower is reached at the location
So please sir will take appropriate action and stop that installation of the about said mobile tower as early as possible.
Thanking you
You’re truly.
Residents gali no 12, than singh nagar, anand parbat, near baba ram dev mandir delhi 110005

I am just writing with a deep feelings and i'm speaking as a representative of middle class families
What you company think of yourself?

Today i saw an advertisement for jiophone, saying that it's a free phone
And i went to jioapp to check and there too they mentioned it's a free phone

Okay, i thought that whatever after ordering an confirmation notice will be shown with total amount, but i didn't notified about total amount...

Casually they just asked, whether do i want homedelivery (₹99) or straight pickup at store (Free of cost), i decided to choose home delivery
That's all till the end they didn't spoke about amount (Confirmation message too received)...

Then i preferred to chat with jiocare to know that phone cost is ₹1500
I was shocked for a while and asked them to refund my amount
They said, ' we can't refund pre-ordered jiophone, you can gift that phone to your friends or relatives '

Are we buying to gift that?
We can't afford to buy at ₹1500
They should make customers clear about their products
How can they seize ₹1500 without any much information
And placing an bomb like, "no refund'"
Biggest scam ever seen!!

Hate you jio

I recharged my jio number on Jan 27, 2018by upi in jio app through [protected]@icici. Amount of rupees 448 was deducted from my bank account, but the recharge has not been done yet neither the amount was refunded.

Kindly please return the amount or recharge my no as soon as possible.
Transaction no: ICI09e7ab[protected]fb8d5d3ed54a98a

Thank u

I booked jio 4g mobile worth rs 1500 on my jio mobile no [protected] from my jio app. I made payment of 1500 to [protected]@icici through Bhim UPI . Amount deducted but mobile not booked. Company deny to deliver mobile. I not received any sms regarding booking status. PLEASE refund my money or deliver mobile. All details are attached.

Your adviser named surabhi is the most rudest adviser i have ever come across in my entire life. She does not know how to speak to a customer, no customer eccentricity, pathetic adviser, i wish i could write more but i do not want to dirty my fingers and mind. This call was made on 2.08.2018 around 11:15 am. Just disgusting. I need you to take action for this bloody service

Dear sir,
Myself hrudayananda padhan as a customer of your reliance jio, i have recharged 49 in my number [protected] today in 7.00 pm through my but call is not going, kindly solve the problem as soon as possible either i will never use jio sim.

Thanking you

With regards,

Hrudayananda padhan
Amarpali
Birmaharajpur
Subarnapur
767018

I am using jio number whenever I tried to call Customer executive for queries at 199 help centre they just give me a long waiting time i am waiting for call to be picked up by the executive but nobody responds and call gets disconnected it is happening most often now I tried to call them at different time of the day but it is happening every time I tried to call

Dear jio

I have query related with reacharge. ur excutive told me on jio chat he will contact me but no one contact me worst service. 3 day passed no one contact me. i will port from jio to other services provided..jio giving wrong information and flash timing.
jio is worst customer care service

i want to talk with ur sinour excutive please contact me as soon as.

We have taken Jio sim and recharged in the month of Aug 17 for getting high speed internet . But from that month we are getting poor speed and when we are asking through Jio app and when we are calling the customer care 198, Jio is going on giving false assurance that they are going to install tower in our area for strengthen the internet speed .
1st they have assured that slow speed internet speed issue will be resolved by Oct 17, which was a false statement.
When we again lodge complaint then they assured that it will be resolved by Dec17 which was again false statement .

Now they are giving replies that they are trying to call me in my all three nos but not able to reach which is again a pure false statement since all nos are with me in active condition .

Please do the needful so that I can get read of this poor service

Dear sir/madam
My name is kanwar singh nara. I am proprietor of s. I. K engineering enterprises sas nagar mohali punjab.
Your sales executive mr. Jaswinder (Ph no : [protected]) visit our plant an introduce our product jio phone. On that time we firsty inform that we need invoice because we will transfer payment from company account.
But now he tells that reliance never provide invoice of phone.
He was also tell me he will provide invoice from adarsh services mohali plot no 644, industrial area phase 9, mohali 160052, gst no 03aexps6116b1zu, he was sent me detail on whatsapp.
Pls contact with mr. Jaswinder and solve my issue.
Regards
Kanwar singh nara
[protected]

Jio sim card taken on 31st january
It was working till 5th january.
Then from its not connecting to any number to make call
After dialing no. Call ended appears and stops to make a phone call.
Jio customer care could not resolve the problem irrespective of restart of mobile, making changed in setting, simcard setting etc.
Internet is properly working but phone call isn't. Resolve as early as possible.