Reliance Jio Infocomm Complaints & Reviews

I was trying to recharge my jio number using jio online portal. Payment was deducted but corresponding plan is still not activated.

I tried to pay using upi option in jio's billdesk payment gateway and i approved payment request from [protected]@icici using bhim app but nothing happened in jio's billdesk payment gateway!! It was idle for more than 10 minutes and i just closed it and called jio customer care to activate my recharge but they suggested me to initiate recharge once again without giving any solution to the money which was already paid to jio's upi "[protected]@icici" remark: collect-pay-request.

Pleas refund my money as soon as possible or active my recharge plan.

My jio number: [protected]
Email : [protected]@gmail.com
Plan : mrp 149
Date of the transaction: 6 march 2018
My upi id: [protected]@upi

Billdesk transaction reference no. Lic[protected]
Bhim app transaction id[protected]

I contacted jio customer care so many time regarding the recharge issue..but customer care dening to help me and when m asking the executive to yransfer the call to your manager they denning to help..it was a big mistake to join jio for the day 1 m facing so many issues i request a port number i dont want to carryforward with the jio network i know its only a mont h its a bad ecperience for me to join jio..i did a recharge of indusind app for rs149 on 1st of march 2018 but till now i didnt recived the recharge i enquired with bank they provided me ref id nos[protected] which says the recharge is successful..till now i didnt recive the recharge amount today i got a call from bank once again and they confirmed the same i do have recording of the bank customer care manager..when i tried contacting jio regarding same there executive keeping the call on hold instead of transferring the call to there manager..they keeping the call on hold i do have the recording..if required ill share

A particular number is sending me sms which a regard full of hatred and this number talking abusive things about my mother. I know whose number is this but i still want this number to be barred from sending me sms and making calls to my mothers number. The sms are full of hatred and threatful too. And i found them stresfull too. Please look in this matter

Hi jio care

On feb 5th i have raised the concern about the wrong email id assign to [protected] and no action has been taken and when i call to [protected] they say they cont and asked me to call to the other number [protected] and when i call to ([protected]) they ask me to cal the owner of the number and i have to request the owner to change the email id then why do jio have a customer care and do jio had verified the user email id when they give connection or not? If you don't remove my email for the ([protected]) i have to go legally against jio as it is disturbing my privacy for which i have already sent you a request to remove my mail id from your database.


How long do you take to deactivate the email id which is been linked with [protected].

Dear sir,

I have applied all terms as you mentioned below but the signal is still very poor.

Please do the needful urgently...

[protected]
— original message —
From: "ram raj"
To: [protected]@jio.com
Sent: thursday, february 15, 2018 2:05:48 pm
Subject: re: poor signal at kirari suleman nagar, delhi [#15008196]

Please try this no. [protected]

— original message —
From: "jio care"
To: "ram raj"
Sent: thursday, february 15, 2018 1:02:10 pm
Subject: re: poor signal at kirari suleman nagar, delhi [#15008196]

Dear ram,

I am sorry that you are experiencing network issues.

I tried calling on your alternate number [protected] but the call was busy.

Please try the troubleshooting steps mentioned below to try and fix the issue:

1. Ensure that jio sim is in sim slot 1
2. Ensure that the network mode is lte/gsm/wcdma
3. Airplane/flight mode is off
4. Data routing is done through jio sim
5. Voice service is routed through jio sim
6. Data roaming is switched on

Also ensure that your handset is updated with the latest software version.

Once these settings are intact, you will be able see jio network on your handset and you will be able to make calls seamlessly.

If the issue persists, please help me with the details mentioned below:

1. Numbers you tried calling (Mention 2)
2. Issue date (Not older than 3 days)
3. Issue time (Hh:mm - am/pm)
4. Which handset are you using?
5. Exact address where you are facing this issue (With landmark and pin code)
6. Alternate number to contact you
7. Error message you see on your home screen

For more information, write to us at [protected]@jio.com

Thank you,
Kalpesh rajdeo
Team jio

Empower yourself with our 'how to videos'. Simple solutions! To know more, android users click here ; computer users here.

Confidentiality warning: this message and any attachments are intended only for the use of the intended recipient (S), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify jio immediately by contacting [protected]@jio.com and delete this message and any attachments from your system.

Virus warning: although jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

— original message —
From: ram. [protected]@irctc.com
Date: 02/13/2018 09:55 am
To: [protected]@jio.com
Subject: poor signal at kirari suleman nagar, delhi

Sir,

I have 02 requirement regarding jio:-

I am use of jio sim and i have atleast 04 jio sim and my residential address is d-80, gali no.4, stya enclave, kirari suleman nagar, delhi-110086 (Near jagriti public school).

1.in this area there are very poor jio network in-house. So it is requested please resolve network issue as soon as possible.
2. I have prebooked jio phone on 24/8/2017, but still date i have not purchased it. Now i want to redeem my jio prebooked amount by purchasing jio phone. My booking no. Is [protected].

The following nos, i have:-
[protected]
[protected]
[protected]

—

Thanks & regards

 ram raj

Asst./admin. (O/a)
Irctc/corporate office
New delhi
Mob.:[protected]

—

Thanks & regards

 ram raj

Asst./admin. (O/a)
Irctc/corporate office
New delhi
Mob.:[protected]

—

Thanks & regards

 ram raj

Asst./admin. (O/a)
Irctc/corporate office
New delhi
Mob.:[protected]

I got a message from reliance jio asking me to reduce my outgoing calling time. Else my services will be discontinued.
I have purchased a full unlimited plan for my number. And i was never told about any such condition when i recharged my number. I dialled customer care and ask the same he told me i[censored] dont reduce the same u service's will be stopped. I asked for i have bought full unlimited plan and how much time can i call then he had no idea. Just ignored my question and told me not to make more call.
I have no idea and dont understand what is the fun of displaying unlimited calling plans if they really arent so. They are cheating people. How can i sort this out please explain. Thankyou

You don't feel sham to tell custumer that ur area connection is weak due to manny users that # hell u doing i[censored] can't give proper internet coverage to all and can't manage ur gio tower for proper speed.

Ambani making fool to poor people his all services for only rich people and rich city he don't bother for small village area. # gio i feel sham that am gio custumer.

Akshay singh tawar
(Advocate)
[protected]

Sir we are paying proper plan pice but you are not doing your job. If you are saying the coustemer that you are giving unlimited call, unlimited net we are not setisfide your unlimited calling plan becous if we are going to call any single number at a 3-4 time at day then you give us warning that you stop our outgoing call. Sir, if are not able to fullfill this complaint then i have to port my number any other network.

Advisor and superviser not solve my query and call disconnect.when i call 1st time call disconnect by adviser and when i call another time call disconnect by superviser giving me incorrect information.Not used proper language intrupting me more times I think going to let and they want end this call.plz take valid action and do needfull...

On 3rd march i had done recharge with 51 where it gives 3g. Without using that i got a message 100% have been consumed from add on pack 51 that too very instant after recharge successful. I checked data usage in my jio app ther i couldn't find any details of that pack as usually it could be ther in my plan details was rest already been ther. So i thought it dididn't added to my account as i got message from you then i approached your customer care (3 times to 3 different people) asked about details when did i used that data they told me that it will take time to update as of now its not been updated.. I took time and and checked the data usage once more then it shows in 3gb data used at a single shot. I shocked to know that because i kept silent after recharge around 3 hours when i took to see my mobile it showing that.. I used it. Here pertaing queries are why i'm not able to see that add on pack in my paln details where it supposed to be infact previous add on plans are there. Second how can it possible to use the data of lump sum 3gb with in 10 minutes duration of my recharge. I checked statement also there also it showing i used 3gb at a time (Because one of your mate told me that to check statement there you can get details when i approached to him through chat). Here im challenging you on that you need to compensate otherwise you would be given a valid reason for that. If you want i'm ready to attach that screen shot also. Dont balme on me all the time (Previously you mates made me in this regard by saying you used data that's why it showing like that (Hd qualities, hotstar etc etc.. But i'm sure i'm not. They repeatedly saying that number of times). Here matter is very simple whether you solve it with solid proof otherwise compensate but don't try to pose questions like never would be come real at instant. Hope you hit back with solution that keep me continue jio as my network in future
Thank you

You advertise unlimited calls everywhere and discontinue outgoing call by your choice. No information to user about limit how can you advertise unlimited calls say it's limited liars. It's so bad that you people are white liars. If you are limiting for purpose that it's not used for telecommunication purpose than contact to user. And for telecommunication purpose user will have high no. Of outgoing calls to any random numbers not some specific numbers what about that why not include that in your criteria and what is your criteria user should know. As well everyone should know that it's not unlimited it's limited up to your will. I am going to spread this msg everywhere around.

I have recharged a jio number of [protected] of rs448 through upi id on 2nd march 2018 on 3:33pm. Trasaction successful but recharge was not successful. I have paid the amount to merchant-reliance jio having upi reference no.[protected]. I contact to jio customer service they told that in upi transaction the recharge is done by the third party and the third party have not yet send the respective amount to jio for the recharge. So i need the refund from the third party

The network is slow and i am unable to make any call. I have recharged with 149 rupees for 28 days. But can't make any call. It's quite disgusting. And the jio 4g voice app is not responding. Every time i try to make any call using this app, it shows some pop up notification and unable to make any call. If the problem doesn't resolve within 24 hour, i will change the network. Disgusting!

I have purchased the jio sim from "wheels & wares dhankhetti shillong since couple of weeks back. Till date i have not recieve the jio number nor the activation call from the jio dealer of shillong.

What is the matter? I have purchased as i need it but it has been delayed weeks after weeks.

Is this the matter with the other customer as well.

Regards

Have done an online recharge of rs 399/- and it has not come to the mobile no assigned. Have talked to a customer care person but he says it is not showing. On 17 feb 2018. Bank ref no[protected].in spite of several email back and forth could not resolve the issue. I do not know to which number also the rs 399/- amount has been credited to. Bank is showing rs 399/- credited to reliance jio mumbai.

Dear sir..,

Jio giving complementary add-on 10gb data for jiotv users.,
I have a one of the double..! Why giving that complementary add-on for jiotv users (Network issues in 2days so only jio giving that complementary add-on 10gb) i asking one question for jio that problem facing only jiotv users wright otherwise not facing wright..? Kindly give for all users complementary add-on 10gb in asap (Today) or take a action for that company

The jio is becoming very worst network the customer care is not working i tried many 198 but it was ended without intimation. Many times whenever i want to call at that time the network is not working. Today till now sms is not working. No intimation no customer care. The internet speed is also very slow after the 1.5 gb data. The 1.5 gb data is also get quickly finished

Very poor service at my locality.. At evening after 7pm it was more terrible situation... Couldnot browse anythng.. Even couldnot sent or received any whatsapp message.. It had been happening since last 7 days and now it became too disgusting.. Solve this as soon as possible.. Otherwise i have to change my network from jio to other service provide..
Address-new barrackpur, kolkata-700131

Dear sir/ man
I am sagar from jio promoter sir kyu itne jlde kar raha ho jio phone sale krna ki

1. Mere sir kyu full prasher de rha h of jio phone sold out ka (Kyu sir why)

Passa ki kme aagi kya sir jo prasher de rha ho jio phone sold ka
2. Sir jio ka hum promoter h koi prevet ka nahi ok to prasher kam do sir ok jio phone sold ka [protected] no. My

I am jio number [protected] but so many time we facing network issue, call disconnecting issue on 28 feb 2018 all jio network call connecting problem on 7pm i try to call jio numbers same problem there also i am reach 198 they told me some tower issue it's will clear on 3am but no information they provide on msg very worst service please take necessary action