Reliance Jio Infocomm Complaints & Reviews

I am from Chennai, and in the past 10 days I am trying to get Jio Fiber internet connection for my new house in Chetpet . After so many tries one guy called Jeyaprakash ( [protected]) came few days back for pre booking and charged for the same saying you will get call back from installation team. When I didn't receive any calls and then i tried reaching him no response . And then I reached out to this guy Mani ( [protected]) who is responsible for our area and he said he will check and come back but then again no response in the past 5 days, Same with Kavitha ([protected]) no response from her as well . The guy who gave Manis number ([protected]) also is not responding . Since i am working from home i need the service ASAP and i cant keep on calling these people 40 times a day in my busy schedule . I can understand if there is any issue with installation team but getting no response from any single employee shows about the company itself . I regret the decision to choose Jio Fiber and i don't want or recommend this company to anyone ever . Pathetic Company Pathetic Service

The service men just visited the house and said that there is a technical fault which would be repaired by some other engineer within the same day itself, but it has been 2 days and no one has arrived yet. Please solve our issue as soon as possible.

Have the jio fiber connection for home and had made the payment through their jio app. Now after receiving the payment had been denying that payment is not received and had suspended the service. The payment had been confirmed by the bank but still the only response from jio is still working on it and will provide soon with an update. Now even the month is going to end for which that payment was made. Already had been scamming from day 1 of activation with the referral voucher where now it’s going to be 4 months now. Its still not added and everytime when issue is raised service ticket will be opened and closed exactly on due date blindly. So far could see only fraud activities and scams being done towards the customer

I initiated a 719Rs. recharge for my no. [protected] on date 1 September, 2022 at 04:28PM. I selected UPI as the mode of payment and i payed Rs.719 through paytm upi app (UPI reference id[protected]. Money was deducted from my sbi account but I didn’t received the recharge. I contacted customer but the didn’t provided a proper solution. Please refund the amount its my hard earned money.
Date of payment: 1 September, 2022 at 04:28 PM
UPI reference id :[protected]
Recharge mobile No. [protected](JIO)
Paid to UPI id: [protected]@yesbank
Payment App: Paytm
Name: Parmod Bajaj

Hello,

I Installed A Jio Fibre Connection In My House In Whitefield, Bangalore. My connection number is[protected]. I Paid For a Year Subscription But Due To Poor Service, I Had To Cancel The Connection On 25 July, 2022. The Device Was Supposed To Be Picked Up Within Ten Days But Even After One Month It Has Not Been Picked Up And Refund Has Not Been Processed. I Have Even Raised Three Complaints For The Same. The initial Complaint Number Is SR00001CGD8W. The POC From The Company is Mr Subramani ([protected]).

Other complaint numbers I have raised for the same issue are-

SR00001DLCCG
SR00001COS5Q

We have raised many complaints for jio fiber not working over a week. But there is no resolution taken by them to solve the issue. This is second time in past two months that the jio fiber was not working for over a week. Please solve the issue as soon as possbile. They just register our complaint but no service men come here to solve our issue

Hi,

My Jio fiber connection got installed on 24th March 22 end and soon after testing it for 7-8 days I requested for the uninstallation in the free trial period as I was facing some serious issues with VPN connectivity and the speed was too slow. Their executive also acknowledged the issue with VPN connectivity and showed his helplessness.

After seeing Jio's executive response I thought to go for disconnection, so I called JIO customer care number and followed all the processes as explained by the customer care executive, they promised that soon the device and blank cancelled cheque will be picked up from my location and the refund process would start.

Since then it has been more than 5-6 months that I am getting SMS and mails from JIO on regular basis such as "UNINSTALLATION visit scheduled for JioFiber connection ..." for the uninstallation but no one turns up from JIO to pick the device and refund of my amount.

Worst network and after sale services. They are making false promises about the refund and trial period.

Please do the needful.

Regards
Satish Shrivastava

Few months back I applied for online data entry job and received a call from a girl named Saumya stating that she's calling form JIO office and in order to start the job i need to pay 1000 INR which they refunded me after few hours after that she sent me a contract and told me to pay some more amounts which is also refundable so that's how they scammed me total amount leading to INR 19, 4000. I've also filed a complaint in Cyber Cell and filing a complaint here now hoping it might help somebody in FUTURE. I've attached the screenshots and hoping to get any resolution regarding this SCAM.

Site -
Saumya - [protected]
Amit - [protected] (Not working now)
Number - [protected]

I placed a request for relocation of my jio fibre connection on 30/08/2022 and got a slot for 04/08/2022, nobody turned up and the relocatiom request is continuing to reschedule even of now. Nobody at the customer care is taking the matter seriously and im payinv for services im not even using. I want refund of the charges amd.relocation. kindly lool.into the matter.
Fibre id [protected]

मुझे Jio द्वारा कहा गया था की आपका 4G Jio मासिक पैकेज 28 दिन का है लेकिन 25/26दिन होते ही Jio द्वारा speed reduce कर 2G से भी कम speed दी जा रही है.पुरा पैसा लेने के बावजूद Jio मेरे साथ धोकाधड़ी कर रहा है.jio बेच ने के समय बताया गया था की Download speed 27.2होगी लेकिन वास्तव में download speed 15.04 और upload speed 1.90 Mbps दे रहा है Jio.
यह speed TRAI के app के द्वारा दर्ज कि गइ है
कृपया आप मेरी परिचय सहायता करे.

Hai,
I've purchased a data addon on Sept 9, 7.09pm. And the same data showing exhausted on 7.04pm in the usage history of my jio app. I haven't used much data. This is totally unfair. Totally disappointed with these unfair practices.
Stealing is better than this, very pathetic jio.
Please do the needful.

I am Jio fiber user having # [protected]. I have done recharge of Rs999 on 8th Sept-22, thinking I could use OTT platforms on my mobile device. After recharging when I tried logging into one of the OTT application it showed me error and I did not get OTP on my registered mobile number. Then I contacted customer care where they confirmed me that, it can be accessible only If I have jio set-top box. I feel like cheated because while recharging there is no message or notification that OTT platforms are accessible only if I have Jio set-top box. It is like fraud only. When I told customer care agent to refund my money they said it is not possible. So I request to refund of my whole recharge amount.

Hello I have done a recharge of 719Rs on [protected] number but unable to use the internet or calls because the plan is not activated

I switched to a postpaid plan from a prepaid plan and therefore I submitted a request to cancel my prepaid account on 07/07/2022, service id[protected].

I tried several times contacting customer care via the toll-free number [protected] to initiate device pickup but it doesn’t have the option to submit a request for device pickup. Sometimes I did receive calls from customer care to schedule the device pickup appointment but no one ever showed up.

And now I received an email saying that the security deposit will not be refunded since we did not return the device.

How can we return the device when no one ever came to pick it up? We have been trying to get the device picked up for more than 2 months but no one came ever to pick up the device.

Please look into this on priority and do the needful.

Looking forward to hearing from you. Please feel free to call me in case of any queries/clarification.

Payment reference no is BV00001VYUHP.
payment was made on 24 August of rupees 209.
I was unable to get reimbursement for the same from organization due to that..I demand Jio to compensate to me for this issue.

Contact : [protected] (registered mobile number)

In Barbil area Jio Telecom company is providing very poor network since last two months even calling through this network is not even possible sometimes because of call drops. Internet service is totaly stopped and our daily data limit is wasted. why they have taken the recharge amount if they are unable to provide proper service. our recharge time limit must be extended.

I have a jio fiber connection with number [[protected]] my mobile number is [[protected]],
I had my jio connection on Feb11th & had done advanced payment for 3 months

Cancelled my connection on May 8th & setup box was picked up on 11th.

I havn't got my refund yet, called customer care they are saying I have an overdue amount but when everything was paid in advance & was cancelled on time then why there is a overdue

case number : SR00001C8JCY which is open from 4 months

IF SOMEONE IS READING THIS, I REQUEST PLEASE PLEASE PLEASE DO NOT BUY JIOFIBER, THEY SCAM YOU WHILE SELLING THE PRODUCTS AND FORGET THAT YOU ARE A CUSTOMER TO THEM. THEY JUST WANT TO INCREASE NUMBER OF CUSTOMERS. DO NOT EXPECT THEM TO SUPPORT YOU IN ANY SITUATION. SCRIPTS OF RESPONSES ARE READY WITH THEM WITH NO INTENTION TO RESOLVE YOUR QUEREIS/ PROBLEMS.
THEY WILL BE THE FIRST ONE TO COLLECT MONEY AND LAST TO PROVIDE A SATISFIED SUPPORT.

I have been trying to relocate by jio fiber since last 10 days.
More than 5 times the document got rejected, now when it is approved the engineer visits are being cancelled every now and then.
I have written more than 10 emails, more than 10 tweets and 20 calls to jio customer care. But no one seems to care.
I just get a scripted response every time and no proper response.
I had also sent email for discontinuation, there is no reponse to that as well.

I have shifted to the same building from B wing to A wing and I have facing this issue, I pity wha other customers of jio must be facing.

WORST INTERNET SERVICE PROVIDER. WORST THAN THE LOCAL. ATLEAST THOSE GUYS CARE BUT JIO DOESN'T

PLEASE TAKE YOU SERVICE BACK AND REDUND MY MONEY. ENOUGH WITH YOU DRAMA OF TRYING TO RESOLVE PROBLEMS.

I've been contacting jio about poor network and data speed issue in my area since 2018 or earlier.it has not resolved yet and now they do not call the customers who had lodged a complaint.worst network. They think what's happening with vod-idea doesn't apply to them

Sir/madam
My name is rajeev sharma. I am complaint of reliance jio internet speed very low in my home, some days before the speed was good but now very poor downloading speed very poor and has buffer on you tube alsoI. Customer care executive did not help me i think they know nothing. Pls help me

My jio number-[protected]
Alternate- [protected]