Reliance Jio Infocomm Complaints & Reviews

I had received a call from [protected] regarding installation of Jio Wifi, but I haven't got any further details. They have recorded my address and I have choosen my plan, but none has come for installation. I am glad, that I haven't done the payment online. Please check that this number is real or spam. I have seen many spam reports on Truecaller.

Sir I received a call form jio company saying that you are selected data entry job.the company will provide you laptop and wifi connection with 100gb day data.you have to pay 1000rs.the trainer will visit at 4pm to your location ti provide system.b.I paid.but nobody visited.next day they demanded 2500rs as agreement charge and said that your amount will be refunded till 4:30 and trainer will visit till 5 pm.but neither trainer visited nor amount is refunded.next day they demanded 2240rs for opening account. Now i understood that fraud is done with me.please help me to get back my amount.company contact no is [protected]

Newtork is not working properly from last 1 year.

We have office in vile parle East . About 40 user have Jio COnnection but they have not received signal on Phone.

Full Address - Shroff and associates engineer Pvt Ltd, 404, Terminal9, Near Vileparle police station, Vile Parle(east), Mumbai - 400057

Network strength is onle 2 bar in full office area

Document verification is done on 4th June but they are saying on 14th June it's not possible due to shortage of port. In these last days service engineers were not picking the call. I complainer few times and repeatedly they r saying wait upto 10th June, 2022. Two days I took leave because of that. One day they said service Engineers is coming so be in the location. So much of harrasment due to their service. I want justice for this.
[Order No. NO0000LSKR0Y]

I had opted for Jio Fiber in Bangalore last Monday(June 6, 2022), and the sales representative told me that my connection would be active by Wednesday (June 8, 2022). It has been six days since the promised date, and my connection has been delayed to June 17th, 2022, without my consent or intimation. I have been working from home, which has created many problems for my wife and me. Both o[censored]s are unable to work with total efficiency. If you are short-staffed, it is none of my concern, I trusted your representative's word, and it is your responsibility to get it done by hook or crook.

We were fooled by your sales representative and are suffering now. As compensation, I demand two weeks of my and my wife's salary, which is INR 85, 000.

Sir/Madam,

I had been referred to JioFiber on 15th May when I moved to Dahisar Area. Jio technician (Name: Kadam and contact: [protected]) came on the same day and we discussed plans. He came back on 18th May to install the connection. While registration process (he was entering my details in some form at his end) and even before installing, I had asked him how to use the referral code and it’s benefits. But technician insisted that I need not use the code right now but will use it when I will recharge for next month and he will come back to help me setup the code.

Now, it’s been close to 2 week that I have been trying to reach the technician (calls and text messages) to help me set the referral code (because this is what he directed me that he will come and help me setup referral details) but he is not picking my calls.

I have raised complaint over customer care and the associate accepted that it was mistake from technician side that he frauded me that he did not add the code before installation. Even after agreeing that it’s a mistake from your end, I have not been provided resolution as to how I will use the referral benefits. My due date for next recharge is in 2 days and if I do not cancel the connection before due date, JioFiber will deduct 1000 RS installation fee.

I even DM’ed JioCare Twitter handle considering that will take less time but I must say that Twitter approach was even more useless for me. I have been given the same copy pasted reply by different people without any resolution over the period of two weeks. I don’t think they really care because without reading the conversation history, every people is asking for same details from me and giving the same reply on Twitter handle.

As you can see in below email chain that I have sent an email too and I was supposed to get resolution by 10th June but they did not even bother to give a reply and it’s been 14th June today.

I was a happy Airtel customer previously and opted for JioFiber just because Airtel was not in this area where I have recently moved. I must say I am disappointed by the way JioCare (customer care/ Twitter/ emails) has treated me.

I got the connection of jio fibre (Ref no[protected] . Refund process of Jio Fibre is extremely poor especially no proper hearing at all even after raising the issue before Appelate Authority. Reliance jio fibre is really bad experience as it has been inform me that payment of amount will be refunded within 14 days. But is surprising that device has not been picked up whereas I requested for disconnection of jio fibre on 1st june 2022. IT IS EMBARASSING SITUATION FROM JIO FIBRE AND FAR BEHIND CUSTOMER SATISFACTION. I daily sent mail and called to customer care but issue has not resolved till date and refund has also nit been made. Worst experience to get the connection if Jio Fibre especially refunding process of jio is just like Jhunjhuna... Not fair dealing...Kindly look into the above issue and arrange to refund amount as it has already completed 11 DAYS to disconnect Jio fibre. ULTIMATILEY WILL MOVE TO CONSUMER COURT.

Dear rummy Nabob team my account temporarily blocked feroj please unblock my rummy nobob account, my ID 10682408...

I kewal Kumar form kathua jammu and Kashmir I am using jio sim card from some days I face network issues and internet connectivity problem. I complain jio customer care many time but till date my problem not solve. I cannot surf internet normal site plz solve my problem as early as possible.

I have paid Rs 2824 online to the Jio sales executive to get Jio fiber. But due to some bad behaviour of the Jio sales guy, I called customer care I cancelled the order and received one sms on 26 that your order is cancelled and refund will be processed in 10 business days. But still now after 10 business days I havent received any refund in my bank account. My order id is NO0000LNFM9N

I recharged my jio from another number for Rs 479 and the transaction was successful but I didn't receive any message nor is my jio apps showing any plans. My validity has already expired and I cannot make outgoing calls anymore. Please help. 😣

Dear sir,
Inspite of repeated requests for the disconnection of my jio postpaid connection bearing no [protected], jio has refused to disconnect and keeps on charging extra every month.. please help.
Regards
Maj L kenedy
Company commander,
43 RR, jammu

Hi,

My Jio fiber connection got installed on 24th March 22 end and soon after testing it for 7-8 days I requested for the uninstallation in the free trial period as I was facing some issues in my locality. I called JIO customer care number and followed all the processes as explained by the executive, they promised that soon the device and blank cancelled cheque will be picked up from my location and the refund process would start.

Since then it has been more than 60 days that I am getting SMS and mails from JIO on regular basis such as "UNINSTALLATION Appointment of JioFiber connection along with Set top box with Order Number CO0000L8HRUE is scheduled on[protected] : 14:00:00." for the uninstallation but no one turns up from JIO to pick the device and refund of my amount.

Please do the needful.

Looking for a positive response.

Regards
Satish Shrivastava
+91-[protected]
ssri.[protected]@gmail.com

I have been a customer of jio fibre internet since 1.5 years... Suddenly i received a call from JIO regarding an offer to upgrade my JIO internet plan to JIO internet plan with set top box for watching television...They apparently increased my monthly recharge amount..
Now i am totally unsatisfied with Jio set top box and I want to switch on my previous Jio internet plan, with plan which I was using for my jio fibre...
I talked to the company on the same, but they are refusing to take their set top box back and change my plan to the previous one...
So I request you to help me on the same, and ask jio fibre to take back their set top box and return my account to my previous prepaid plan with the same recharge option..
Thanking you for that...
Name- KARAN VERMA
MOBILE NUMBER- [protected]
EMAIL- karanmzms.[protected]@gmail.com
JIO FIBRE NUMBER- [protected]

Dear sir/Madam,

Since 15 Days I'm facing Slow internet speed and Calling issue from Jio, As I'm complained them they are doing trouble shooting that's it and They are saying that The nearby serving sites at your location are congested as the number of internet users is very high.

Dear team, i am having Jio fiber connection by number [protected] by name of sonali verma .From last 1 week my jio fiber is not working .i am a share market brocker so i am totally depend upon internet connection . From last one week i am continously contecting and registering complaint on jio customer care .Everytime i am receivly reply that agent will come tommorrw but no one is coming at your end.
Is this kinda of service a big brand like you team provide .i am facing a lot of financial as well as mental torcher becouse o[censored]nethical service from you guys .
Please revert and arrange service sgent asap else i will look at other ombudsmend to take further action .
Regards
Sonali verma
[protected]
Sr no :SR00001BE8IM

Reliance Battery Bulges, and overheats after full charge. Took the battery to Jio Gallery Mulund East who refused to service, and recycle the battery. Jio Gallery also provided open pack seal battery replacement without receipt on fully reflecting MSRP which was inappropriate sale. They sent invoice to my mobile number. The Lithium ion Jio battery which failed quality check with RoHS shouldn't be allowed to be sold in market or carried on airline due to safety hazard & explosion. This will need immediate attention to be recycled & carefully disposed within the State across India.

Today I recharged my jio balance through Ezrecharge.com my amount 755 rs deducted but Recharge failed, I am a regular customer

Last time I reacharged a jio number
But that reacharge is not successful..and amount was debited...and not refund...
Plz refund my amount...

Eam,

I have raised a cancellation of Jio Fiber plus Set Top Box Connection on May 27, on 27th day of taking the connection, due to poor connection quality. I was promised that I will get full refund if I cancel within 30 days. I cancelled on 27th day.

The cancellation request reference number given to me was: SR00001B7KK8. I was closed on June 1 without my permission. I was told that device will be collected in 48 hours by 29th May. Till date it has not been collected. When I contact Jio Fiber Customer Care, am being told that they have no information on the pickup details and will be picked up by 48 hours and every single day its the same statement they give. They claim that they do not have any procedure to give me any other details or escalate to someone. I did request that the case be escalated and call transferred to a senior agent who may have more information, but was always refused.

Jio is trying to delay the pickup deliberately, as I see the reviews in internet, so they get to keep consumer's money for a longer duration and thereby earn higher interest.

I request this case to be considered seriously, since many customers seems to be facing the same isssue