Reliance Jio Infocomm Complaints & Reviews

You may find it helpful. After contacting Jio, they did reply Me this:

Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.

mobile no. [protected]
Payment Transaction /Reference ID (Usually starts with ‘BR’):[protected]/1820
Recharge Amount:399
Date & Time of Recharge:05.05.2018, 9.30pm
Recharge done through (Jio.com, MyJio, JioMoney, etc.): icici net banking
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):icici net banking
Name of the Bank (Example; HDFC, SBI):icici net banking

You may find it helpful. After contacting Jio, they did reply Me this:

Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.

from same area even NetVelocity app unable to perform speed test due to very slow speed...

Network speed is barely 1 Mbps while claims are 1Gbps... or 0.001% which is a joke

not satisfactory action till date - unresolved issues

Dear Sir/Madam,

My brother bought a reliance jio LYF mobile + sim card 6 months back. In the beginning days the internet speed was good and faster. Now the internet speed is slow and the mobile is also getting hot while getting charged. Please give us your customer care number, so that I can sort out my issues. The set is within warranty only.

We are living nadukuppam near by neyveli but here jio signal not available please make immediatly

You may find it helpful. After contacting Jio, they did reply Me this:

Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.