Reliance Jio Infocomm Complaints & Reviews

I have raised Request SR00000AQJBX with Jio

From Monday 3rd July...not getting Signal it says no signal and no network found it start from 09 AM and it improve by 15:00.

I have multiple times requested there is no signal but customer care says check your speed how can we check speed where is NO signal frustrating...need some one to fix this issue urgently

Reliance Jio recharge was done on 25th June for Rs.309, validity for 84 days, but from 4th July voice cal stopped, net is slow, then what is the plane shown seems to be fake, jio care people chat with no solutions, if we come out from online they leave immediately, but if we start asking there is no proper answer. As per the plan for 84 days from 25th June, it should be working till Sep16th it should work.
Whether i can get any solution through you.

Dear Sir,

I'm a Jio user having mobile no. [protected] and I'm suffering from network issues since from 1hrs
Sir, I'm trying to call or use to internet but network is not available on my Jio no. at this time it is a poor service which you providing us it is requested to you kindly improve in your services for build the customer and connected with the peoples continues.

Warm Regards
Jio User

On 28.06.17 my jio fi unit blast while on charge. I immediately, call the local dealer mr. Ankit there told me to contact at co. Office at chandausi. There mr. Mohit attended and told me that it's a first case of accidental blast in his knowledge. He asked to handover the device for inspection and to proceed further at higher level. Mr. Mohit assured me to send the device to me on the next day. He didn't report me the progress till now and he is neither taking my phone nor reverting sms for last 3 days.
Please sort it out earliest.
Thanking you in anticipation.
Regards
Vishnu shanker agarwal

Sir I inform you that about your network
Sir your network work in Delhi Ncr prefect but not reacheble in U.P Khora 201001 So I dont use your service all time
Sir i request you please sort out my area problem and estiblished a network tower here

I hope you concern my request
And any query call:-[protected]

Thanks&Regards
Ravi Kumar
[protected]

This is with reference to my Jio sim not working from 20 days (after activation). My Sim# [protected], I already lodged complaint (#SR00000ADCRB dtd. 21/06/2017, SR00000AHQXL) on the same. I took the replacement sim on 21st June after discussing with your team/customer care. Sim#[protected]. They assured/ committed that, the sim will be working from the same day evening and still not working. Today morning, I had a discussion with the Jio customer care and again suggested to wait for one more day and I understood that the team is not activated my new Sim in your data base. It looks like, there is no proper response team to take it and resolve the issues with in 48 hours. We will be getting the messages that the complaint will be resolved within 48 hours. I already recharged almost 20 days back, I requested not lost the money and data charge. I request you to consider and give the grace period after my validity date. Hope you understand my situation. Now I don't know whom to contact for money back and no one is giving proper response,

I had paid Rs. 408 for the new package/plan and I was going to Reliance digial Jio customer care in indiranagar almost 10 times. Not getting support.

I got another SIm yesterday too. that also not working.

This is happening with few of my colleges in my company.

Please let me know if you need any more details, my alternate # [protected].

Jio telecom service in my locality is having very pkor network strmgth and very slow internet speed. I have made complaints against this issue several times but the customer care department dont find a resolution for my complaints. They given me so many messages that says, my network problem will solved within 48 hours. But my issue with the network and internet speed hasnt changed yet.

My Name is Upendra Thakur mob no [protected]. I am new JIO user. On 30-May-2017, I got call from jio customer care in the above mentioned bsnl no as the sim is registered under that number. He said me that "you are a prime member of jio you are applicable for data and call benefits for 3 month, recharge with 309". I didn't recharge 309 till that time but his call attracted me towards the benefit so i decided to recharge but i didn't remember my jio no. so he gave me my no. and i recharge 309. But after reaching home i found that he gave me wrong no. I contacted him he said that it will be reversed within 48hr. Even though I talked with his senior(Abdul [protected]) he said me that this mistake is from their side and will be rectified within 48hr. But 1 month passed no action has been taken.
So I request you to take necessary action because I have faith on this consumer complaints board.

Details:
CORRECT NO:[protected]
WRONG NO: [protected]
ORN NO: BR00006VN4M4
AMOUNT: 309

I have taken a package from #reliancejio which entitles me 2 gb internet data each day from #jiofi2. Last 10 days within 1 hours it is accounts for consumption of 2 gb. Initially when i contacted them they refused to register my complain stating it to be actual consumption without realizing that within 1 hour 2gb consumption is not possible. Rather they gave silly excuse like:
• streaming of videos or music.
• uploading and downloading of photos or other large files.
• apps that sync regularly or run in the background.
• apps that require a continuous internet connection.
• online games.
• any large os updates/ upgrades.
• you can uninstall the live app’s, which consumes mobile data at the background.

Subsequently i monitored myself and found that in 45 minutes when actual data should have been 80 mb the billing system of reliance jio accounted for 1.21 gb. I also intimated them that whatever they have mentioned above, as the source of data consumption, was not applicable in my case. After this they said they have registered a ticket, but till this date the problem is unresolved.

For past 10 days i have not been able to use internet despite the fact that i am eligible for 2gb of data daily.

Regards,
Amit kumar lal

I wanted to purchase JIO Router under Jio’s dongle exchange offer today June 29, 2017. Despite having told me about the exchange scheme in the beginning the Employee at your outlet Uttam Complex, Plot No. 10/23, Chopasni Housing Board, Jodhpur took Rs. 608 from me and gave me the sim but denied giving cashback offer on router in exchange for dongle, without the Jio router. (Order No. N000002UK9Y3. the sim is useless for me, I feel very much cheated and disappointed. Please reimburse my Rs. 608 with compensation for the mental agony caused or I shall be compelled to initiate legal action for the same.
Vasudev Paliwal.

Hi,

I am Shubham Mathur. I recharged my jio number "[protected]" with Rs 408 i.e. Prime Membership (Rs 99 + Rs 309) from my Paytm account successfully on Tuesday, 27/07/2017. I am not able to make any calls as it says there is no balance in it. Just for your more information my mobile supports 4g, data pack is on & proper signal is coming. Please refund my money or recharge it as soon as possible.

Thanks & Regards
Shubham Mathur

I am facing signal problem on jio but from last 7 days no solution provided..all customer support executives provide different statements.
finally they told me to replace the sim.. i replaced it now but now its 3 days completed and still no network is coming and they are talking rudely and no response from jio.

i checked my phone with other jio sim that was working perfectly.

very bad service and no one is responsible person in Jio.. to whom we need to talk we dont know...

Place- Gurgaon
Jio center- Reliance Jio Lyf Service Center
Address: 41, Sector 17/18 Dividing Rd, Sector 17, Gurugram, Haryana 122022

I recharged my mobile link send by jio mobile for 3 month offer Rs.209/- by paytm wallet gatway, payment deducted from my account but mobile not recharged. I complained regarding this to paytm they said my payment was successfully done and transfer to merchant account they send me confirmation message also but Reliance Jio Infocomm not giving any confirmation they got this money initially. after so many complain I got reply from jio now they accept they received money but recharged some other number and they cant return my money.
I dont know how I get my money back can any one help me I have all reply from paytm and Jio Moibile they send me.

Puran Khanna
[protected]

In Oct. I purchased Iphone 7 in Reliance Digital Store with JIO sim Unlimited calls +data+ sms offer till Dec.2017. but now they are asking me to recharge. When I had call with customer care ppl they said that it will be resolved but without resolving they have closed ticket. I called again and asked about the same but no reponse from past one week

Sir i want port my no. ([protected]) in reliance jio company and i will paid 408rs for this work but the work not done properly and the dealer not refund my balance

I have recharged 348 from jio.com online but yet my services are barred.i had already complained about the same but nothing get resolved yet.please refund my amount.my jio No. Is [protected].attached is image for transaction and reference Number.

Reliance jio 4g mobile tower installation process
Call [protected]
In order to provide your free space to reliance for the reliance jio 4g tower installation you must have the following:

A plot or a large rooftop
The minimum size of the rooftop must be 500 square feet
The minimum size of the plot must be 2000 square feet.

I used jio sim some month ago. But 3 month ago the network strenth is very poor and very weak. I submit many complain in jio website or customer care. Bt they r no solve this matter. I cont make call or not serfing internet at 4g speed. Jio customer care reply me to my website that your problem resolved in 90 days. Bt my problem are not solved. Their promise are fake and false. Plz solve my matter as soon as possible. Thank you.

Hi,

My father had recently gone to purchase sim card in jb nagar andheri east. The shopkeeper told him he needs to pay 50rs extra for sim card. After arguing with him he decide not to charge for sim card. Then he say to pay 410 instead of 408 (399+99) and says that 2 rs is a neglible amount.

I wonder from how many customer he has charged such amounts. Please stop dealership to such small shops

From past 5 months i am regularly doing complaint because i am not able to make a call both inside and outside home because there is no signal of jio, everytime they close my complaint, 4 months ago they told me they planned a site and will be live in 90 days and assured me that i will not get this problem again but still same problem, 5 motnhs gone already but they are not solving my problem if i go on my 3rd floor then 1 get signal then also 1 or 2 bars of signal, they are not ready to work, my pincode is 110084 and my jio number is [protected],
Service request id :- sr00000a9fyd
Sr00000a6ong
Sr00000a54su
Sr00000a555h
Sr000009vyty
Sr0000083f3e
Sr000007ezfy
Sr000007egb3
Sr00000730tm
Sr0000051spk
Please please help me because i have already wasted my 303+99rs on jio for 3 months recharge and now unable to make even a single call from jio