Reliance Jio Infocomm Complaints & Reviews

I have recharged my jio number [protected] via paytm but it's not updated.
But the money has been deducted from the paytm account. Please help. I have attached the payment receipt.

Transaction ID
[protected]

Network team plz solve this your network on anand city my location is amul dairy anand

Sir
I was paid Rs.303.00 to above said company through paytm by debit card of ICICI Bank on dated 21 3 2017 for recharging as per his scheme for renewal and prieum member ship Rs.99/-sent on 4 3 2017 it amount is received by him but Rs.303/- it is refusing i e.not received Rs.303.00
Please looking for this matter

Network to rahta hai but net nahi chalta

Dear Jio,
I am a Jio user living in Pune and Facing Very Low Connectivity, Internet Speed is Between 15- 20 Kilo Bytes...Slow as A 2G Internet, There is No Jio Tower in Our Area, Address is 821/22 Vishnupura, Sonya Maruti Chowk, Budhwar Peth, Pune 411002

Hello Team,

Jio Sim no - [protected]

I am not able to connect any call through above number whereas internet connection is working fine.

I am also done the mandatory recharges and since 7th April, 17 my sim is not working.

You can connect me at [protected] on call for any other details

Thank you

With reference to transaction id :[protected] on jio money, i was trying to recharge my jio number using jio money on 7th april 2017. The reacharge was worth rs.303 of which rs.253 was paid by debit card. But unfortunately, the recharge could not be processed and failed even if my money was deducted from my account. The faq available on the app says that the money should be reverted back to the customer within 2-3 days but it's been 20 days and yet i haven't received my money. I have tried reaching their customer care through both the channels i. E by mail as well as all india toll-free number, but they never picked up the calls or replied to the mails. It has already been 20 days, yet i have not received the refund. I have attached screenshots of my conversation with rjil. So, i request your team to kindly get in touch with telecom service provider and help me out with this issue.

My name is balwantrai. Patidar, alternate number is [protected], i have recharged my jio sim on [protected] on 24/4/2017 at 9.30 pm, but by mistakely it has been done on [protected] amount was 408 by etop up done by retailer, reference id br00005pntwf, transaction id[protected],
I called on 198 from my jio number they said they will tranfer the amount from wrong number i. E [protected] to right number i. E ([protected]), on 26/4/2016 i got a message from jd-jionet at 5.32 pm service request number sr000008q0uj that the transaction done on 24/april/2017 has been failed, bur retailer says its done by his side, now its a harassment done by jio retailer & jio company, from past 4 days i am unable to call on any other number, worst service never expected from such a big company, reliance jio
. Looking for a positive reply

Regds
Balwant. Patidar
[protected]
[protected]

Yesterday i have done recharge of 408 but i don't see any plan is activated.
please resolve this problem as soon as possible.

Dear Customer

Dear Madam/Sir,

I would like to drag your kind attention that Without using data, my data lost for last 4 days. After enquired with customer care they are telling me you have used this data already, where as on 26th April 2017, I have off my data for long. I have just open it hardly for an hour.

So requesting you to kindly resolve it earliest otherwise I will surrender this number.

I am unable to see my data usage as well as statement. Requesting you to kindly send me site wise usage .

Sandeep Mishra
[protected]
Handset Lenevo vive k5

I recharged for jio prime membership and also the 300₹ package but even after 2 complaints on their customer care i am unable to call via my jio number. When anyone else calls me my number seems switched off. Kindly assist me for the same. I want the recharge amount to be reimbursed. This is highly ridiculous that a customer even after paying for the service is nt being provided for. And this will only lead to a bad feedback and i am definite that i will no longer avail jio services once this amount is refunded.

Hello
My service request number is sr[protected]. I had recharged through jio money app (A/c - [protected]) on 7th april 2017. The app shows recharge is successful but as per customer care executive, the recharge wasn't take place. So he gave me assurance that my money will be refunded within 48 hours. But after 48 hours that not happen. Please help me to get my refund back.

I cant see our users Data call sms history there are showiNg some Error that ll be given in below schortscree. Whose number is [protected]

I had submitted request for porting my number which has idea as current service provider. After waiting for 15 days i was told by the shop owner who processed my request that they could not process my request.

Reason... He did not know...

Refund (399 + 99).. Company policy does not allow any refunds.

This whole situation is pathetic. Did not expect this from reliance, jio being one of the big startups... This is not accepted.

For a customer like me who is a staunch supporter of idea and vodafone, my first ever attempt with reliance is a big disappointment.

Please look into the matter if you can do something.

Regards
Supriya pathak

Sir mera naam prem prakash hai. mai KUSUMPUR PAHARI jo ki ( vasant vihar) me hai. mera colony KUSUMPUR PAHARI me kisi bhi mobile company ka mobile tower na hone ke karan hamare area me kisi bhi company ka mobile signal nahi aata hai. please aap se anurodha hai ki aap apni company reliance jio ka tower lagaye .jisse puri colony ke member aapki jio service me aaye aur jio service thick se use kar paye. hume reliance jio company se badi aasha hai. please provide one mobile tower in KUSUMPUR PAHARI.

Thanking you,

yours faithfully

prem prakash

I have done recharge of 303/- on dated 7th April thru Jio money. Still we are facing with recharge. Recharge not yet done.
Launched complaint lot of time but not getting any resolution. Very bad experience with Jio money.

Please refund my money

Jio money Transaction id is[protected]

Hello I am Soumyo. I have jiofi 3 device and I used jio4gvoice app to make calls from my phone. But for some reason I have uninstalled this app. But when I have reinstall this it says that it has send OTP into my alternative mobile number provided by me. But my alternative mobile number does not receive any OTP. So, I am unable to use Jio4GVoice app. Please solve this problem as soon as possible.

My Jio no is [protected] I make a payment 309 rupees date 15/04/2017 and time is 7:19 pm my transaction no is IU[protected] balance deduct but recharge not success ful

I did a 303 recharge on 07/04/2017 using jio money and I got a recharge successful confirmation message and but my service was suspended and when I contacted customer care they told me that the transaction was failed and they will issue a refund in 48 hours. now its already a week. I didn't get the refund. When ever I try call jio money nobody is attending the call and the jio customer is denying my my request saying it is different department. They cant do anything on it. It is like they are cheating the customers.

Jio: [protected]
Transaction ID:[protected]
Date and Time: 07/Apr/2017 22:03:34
Wallet ID : [protected]
Amount: 303

Hi,

I visited the Reliance Jio store located at Trimulgherry to get my father's mobile number ported. The first time when I visited the staff there were not friendly. They asked me to come back after 2 days, they told me that there was some problem with portability. I went back after 2 days that is on Sunday with my mother.

I clearly told the staff that I wanted to port my parents number to Jio. I never wanted a new sim, that was the reason I visited the store second time. The staff told me that my mother's phone was a 3G phone and so portability will not work. So I asked them if my father's phone number can be ported. They checked and told me that my father's phone can be used for Reliance jio. So I told them my father's phone number and asked them to do the porting.

They finally ended up giving me a new sim instead of porting.

Now, when I went back to inquire, they are speaking rudely and they are not ready to refund or port our number.

I feel extremely cheated. My father's phone is a single sim phone and I cant even use the new sim.

I should either be refunded the money or my father's number should be ported.