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Reliance Jio Infocomm Complaints & Reviews

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S
sheikmaideen55
from Chennai, Tamil Nadu
May 2, 2017
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Address: 620001
Website: www.jio.com

I have taken new connection on[protected] and paid rs.608/-, my new connection is not activated due to cross the limits of connection.

I have visited almost 40 times concerned store & jio care trichy and sending mail to you there is no response!!!,

I have raised complaint (Refund my amount rs.608/-) through calling to customer care at 198, my service request no: sr000008uiiv, i got sms from jio my service request has been successfully resolved. Again i have visited concerned stores still my issues has not solved i'm unable get my amount returned from concerned stores.

Again i have raised complaint (Refund my amount rs.608/-) through calling to customer care at 198, my service request no: sr0000090x5s, at least this time try to solve my issues and refund my amount rs.608/-

Kindly do the needful.

Concerned store address:
Digital xpress mini – melapudur main road, tiruchirappalli
Digital xpress mini, no. 15, ground floor, si towers, melapudur main road, tiruchirappalli 620001, tamil nadu
Phone no :[protected]

Jio care trichy address:
Jio centre,
No 14, benvels road, tiruchirappalli cantnonment, trichy - 620001, opposite seva sangam school,

Kindly refund my amount rs.608/- my order number no00002kjqio
Jun 5, 2017
Complaint marked as Resolved 
it's took too long and lot of headache
Reliance Jio Infocomm customer support has been notified about the posted complaint.
May 03, 2017
Updated by sheikmaideen55
Dear Concern,

I have taken new connection on[protected] and paid Rs.608/-, My new
connection is not activated due to cross the limits of connection. My
new connection mobile no : [protected] & my order Number
NO00002KJQIO.Kindly refund my amount Rs.608/-

I have visited almost 40 times concerned store & Jio Care Trichy and sending
mail to you There is no response!!!,

For Your Ref : PFB Reference number still now no action has not been taken.
[#6934187] [#6934189] [#6934192] [#6934184] [#6639567] [#6639570]
[#6639568] [#6639562] [#6614751] [#6614751] [#6614410] [#6614399]
[#6614406] [#6614407] [#6536688] [#6561443]

I have raised complaint (refund my amount Rs.608/- ) through calling to
customer care at 198, My Service Request No: SR000008UIIV, I got sms from
Jio My service request has been successfully resolved. again i have visited
concerned stores still my issues has not solved i'm unable get my amount
returned from concerned stores.

Again I have raised complaint (refund my amount Rs.608/- ) through calling
to customer care at 198, My Service Request No: SR0000090X5S, At least this
time try to solve my issues and refund my amount Rs.608/-

Kindly do the needful.

Concerned Store Address:
Digital Xpress Mini – Melapudur Main Road, Tiruchirappalli
Digital Xpress mini, No. 15, Ground Floor, SI Towers, Melapudur Main Road,
Tiruchirappalli 620001, Tamil Nadu
Phone No :[protected]

Jio Care Trichy Address:
Jio Centre,
No 14, Benvels Road, Tiruchirappalli Cantnonment, Trichy - 620001, Opposite
Seva Sangam School,

Kindly refund my amount Rs.608/-
May 10, 2017
Updated by sheikmaideen55
Dear Concern,
Royston Antony
Appellate Officer-Tamilnadu

Kindly convey my mail to your higher officials:

So finally I have decided (My order Number NO00002KJQIO" value Rs.608/-) myself Given alms to Mr.Mukesh Ambani Chairman and Managing Director, Nita M. Ambani Non-Executive, Non Independent Director, Hital R. Meswani Executive Director, Nikhil R. Meswani Executive Director, P.M.S. Prasad Executive Director, P.K. Kapil Executive Director, R.A. Mashelkar Independent Director, Adil Zainulbhai Independent Director, Mansingh L. Bhakta Independent Director, Dipak C. Jain Independent Director, Dharam Vir Kapur Independent Director, Yogendra P. Trivedi Independent Director, Ashok Misra Independent Director, Raminder S. Gujral Independent Director,

Finally I have made this decision due to I did not get response from Customer care, Appellate, Email, Facebook, twitter, Concerned Store & Jio care office. (I have taken new connection on[protected] and paid Rs.608/-, My new connection is not activated due to cross the limits of connection. My new connection mobile no : [protected] & my order Number NO00002KJQIO.

I have taken new connection on[protected] and paid Rs.608/-, My newconnection is not activated due to cross the limits of connection. My new connection mobile no : [protected] & my order NumberNO00002KJQIO.Kindly refund my amount Rs.608/-

I have visited almost 43 times concerned store, Sending message through twitter, Facebook, visited Jio Care Trichy and sending mail to you There is no response!!!,

For Your Ref : PFB Reference number still now no action has not been taken.
[#6934187] [#6934189] [#6934192] [#6934184] [#6639567] [#6639570][#6639568] [#6639562] [#6614751] [#6614751] [#6614410] [#6614399][#6614406] [#6614407] [#6536688] [#6561443]

I have raised complaint (refund my amount Rs.608/- ) through calling to customer care at 198, My Service Request No: SR000008UIIV, I got sms from Jio My service request has been successfully resolved. again i have visited concerned stores still my issues has not solved i'm unable get my amount returned from concerned stores.

Again I have raised complaint (refund my amount Rs.608/- ) through calling to customer care at 198, My Service Request No: SR0000090X5S, I got sms from Jio My service request has been successfully resolved. again i have visited concerned stores still my issues has not solved i'm unable get my amount returned from concerned stores.

Again and Again I have raised complaint (refund my amount Rs.608/- ) through calling to customer care at 198, My Service Request No: SR0000093OWX At least this time try to solve my issues and refund my amount Rs.608/-

Kindly do the needful.

Concerned Store Address:
Digital Xpress Mini – Melapudur Main Road, Tiruchirappalli
Digital Xpress mini, No. 15, Ground Floor, SI Towers, Melapudur Main Road,
Tiruchirappalli 620001, Tamil Nadu
Phone No :[protected]

Jio Care Trichy Address:
Jio Centre,
No 14, Benvels Road, Tiruchirappalli Cantnonment, Trichy - 620001, Opposite
Seva Sangam School,
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    D
    debashis2009
    from Bhubaneshwar, Odisha
    May 2, 2017
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    Address: 754104

    Dear sir
    My self debashis dash from odisha, jagatsinghpur district. My adhar no is[protected] i brought a jio from a ratailor named chatyna das on 22/02/2017 sim but it doesn't work. But that day a jio no [protected] is activated on my adhara and some one is using it. I have the prove in my email id. So i want to complain a case against him.
    Please block that jio no althrough i wiill be informed in near police station.

    Your's faithfully
    Debashis dash
    Reliance Jio Infocomm customer support has been notified about the posted complaint.
    Apr 24, 2017
    akashlodhwal's response
    i missing my jio number [protected] pls help me i think somebody missuse my number
    I recharge 309 to my jio number [protected] but they no confirmation a but it
    My jio no [protected] is blocked. Only internet is possible.no incoming/outgoing calls allowed
    Sir i purschase my jio number in february month but i missing my Reliance Jio number .. i think somebody use my number i am totally helpless please help me sir give me some advice .
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      Nadeem Iqbal
      from Allahabad, Uttar Pradesh
      May 1, 2017
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      Address: Lucknow, Uttar Pradesh, 226020
      Website: www.jiomoney.com

      Reliance jio is cheating people of India. I have recharge my jio no([protected]) with 303 recharge but recharge not done though I have received success message on jio money app. I log a complaint for this they said it will take 48 hours. Then I ask after 48 hours they told me they will refund it after 12 days. Then after 14 day asked for then they 48 hours. I continually asked for but till now I do not receive my money back. When I ask for money they said if I have taken you. There people talk rudly. They received the call after 20-30 min. I request Mr Ambani appoint the person who knows how to talk to the customer. I think this is worse experience I face while talking to customer care. Very very bad service. Really not expected from Reliance jio.
      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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        S_1042
        from Kolkata, West Bengal
        May 1, 2017
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        Address: Darjeeling, West Bengal, 734001

        Dear customer care executives,

        I am a consumer of relience jio. My number is [protected]. My service area is located to Ashrampara, Post Office-Siliguri, Dist-Darjeeling, West Bengal, Pin-734001.

        Recently I am not getting proper speed of internet. Regularly getting 1GB DATA but not being able to utilise the full data. Not even can play streaming videos. At night, sometimes the speed remains 32kbps . Not being able to update my phone's​ softwares.

        Kindly solve the problem as earlier as possible.

        Thanks & regards
        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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          Samrat Chatterjee
          from Ahmedabad, Gujarat
          May 1, 2017
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          Address: 700143
          Website: www.jio.com

          I have paid rs 303 to recharge my jio mobile through jio website on 06.04.2017. The payment was made directly from my bank account (Icici bank). But till date the they didn't send any acknowledgement message or return the money. When i lodge a complain over phone they provide id no sr000008xafh and inform that they will response within 01.05.2017 at 19.17 hrs, which they didn't. Now i don't get service but money already deducted.
          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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            samibukhari
            from Gandevi, Gujarat
            May 1, 2017
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            Address: 380001
            Website: www.jio.com

            I had done recharge of Rs.303 on 8TH APRIL 2017 Transaction ID is BR00004APGVM. But my outgoing calls on ther operators is not getting connected and i had contact to customer care about 3 to 4 times than they told me that you had not done any kind of recharge or you had not subscribed to any plans of our offer. Now my outgoing calls and internet also not working properly.
            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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              KC Wahengbam
              from Guwahati, Assam
              May 1, 2017
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              Address: Imphal East, Manipur, 795133

              Through jiomoney wallet recharge on 27 april 2017, i try to do a recharge of rs.309 but transaction was failed but money deducted from wallet account and is not return till now 1st may 2017.
              So i request to return my oney back.
              Transaction id.:[protected]
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                swastik traders
                from Dehra Dun, Uttarakhand
                May 1, 2017
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                Address: Agra, Uttar Pradesh, 282010

                Sir maine 303 rs recharge paytm se karwaya jo maine 31 march ko karwaya billdeskutil at 10.48 am wallet txn ID: [protected] he usse mere paise kate par recharge nhi hua phir maine 7april ko karwaya phir recharge ho gya mere paytm se paise 606 rs kate to maine paytm se complaint ki to wahan se jawab aaya ki humari galti nhi he ye jio ki galti he humne payment kiya he
                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                  d shiva kumar
                  from Mumbai, Maharashtra
                  May 1, 2017
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                  Address: 123
                  Website: [email protected]

                  Dear team
                  while recharging my jio number. [protected] shop owner recharged wrong number that wrong number is [protected] please arrange to recharge any way possible
                  But the jio customer care doesn't seem to help this get corrected but other companies have this policies for correction. other services providers do reserves that transaction but not jio so good lession to know service quality of jio

                  thanks and regard
                  D Shiva kukumar
                  [protected]
                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                    anand21mi
                    from Mumbai, Maharashtra
                    May 1, 2017
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                    Address: Lucknow, Uttar Pradesh, 226016
                    Website: www.jio.com, [email protected], jiomoney.com

                    Dear Sir,
                    I am complaining this 4th time and I didn't get any response from jio people till now.
                    During 5th to 8th April, I did ₹303 Jio Recharge from my jio number with the help of Jio Money app. After many unsuccessful (failed) attempts on two no.s [protected] and [protected], finally recharge was successful. But after some hours when I checked the history I found total 3 transactions which were showing failed earlier became successful and ₹303 pack was activated one more time on [protected] and three more times on [protected]. As of now no extra subscription is showing on my oth numbers. Jio and Jio Money app deducted my money unfairly from my bank account.

                    I kindlly request you to take further action and refund my amount as soon as posssible..

                    Regards
                    Anurag Mishra
                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
                    May 01, 2017
                    Updated by anand21mi
                    Right after lodging the complaint I got a call from a person ([protected])who told his name Rahul and said that he was from Consumer Complaints' jio department. He was in a hurry to refund my amount and constantly asking for my debit card details.
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                      Akhil Dubey
                      from Jawad, Madhya Pradesh
                      May 1, 2017
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                      Address: Ratlam, Madhya Pradesh, 457001
                      Website: www.jiomoney.com

                      I recharged 2 jio numbers with my jio money app on 7th april 2017 but neither the recharge was received nor the amount was refunded in my account.
                      The details are as following-
                      Transaction id[protected]
                      Amount - rs 253 + rs 50 voucher redeemed
                      Date - 7th april 2017
                      Transaction id[protected]
                      Amount - rs 253 + rs 50 voucher redeemed
                      Date - 7th april 2017

                      Now i want that my recharge should be done with extra benefit since i suffered because of this.
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                        Natin Malhotra
                        from Noida, Uttar Pradesh
                        Apr 30, 2017
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                        Address: New Delhi, Delhi, 110085

                        Dear concern person,

                        I was recharge 149 and i used 3gb data but i have plan validity till 20may. And now i recharged rs 309 ur 3 month complimentary plan but now my net not working. I spoke to ur customers care they said my new plan 309 will activate in 20 may17... But i m suffering now in between both plan.

                        Kindly do the needful on urgent basis.

                        Regards
                        Your valuable customer
                        Jitender ([protected])
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                          Pallavi_Saxena
                          from Anand, Gujarat
                          Apr 30, 2017
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                          Address: New Delhi, Delhi, 110059
                          Website: www.jio.com

                          Dear Sir/ Mam

                          Jio Dhan Dhana Dhan offer not working

                          This is to inform you that I am a customer of Jio since November 2016. I had recharged with Rs 99 and Rs 149 last

                          month only. Since i was studying online, i could not figure out when my entire data wiped off. Today, 30-Apr-2017 at about

                          12 pm, i recharged my sim with Rs 309 which was stated as providing unlimited data and calls for 3 months. But i did get

                          any data activation till now. The dealer told me to reboot my phone after 30 mins and it will start working. But it did

                          not work even hours after that. I called your customer care 3 times with different executives. All of them said that i

                          will get the data benefits after 28 days.

                          The question is, if i have recharged today, that means i need the services today, not after 28 days. I had an

                          important online class today which was valid till 30th April only. I had an immediate requirement of data. They suggested

                          me to get a recharge of Rs 51 FOR 1 GB data for 24 hours. I asked the dealer who said that any such recharge was not

                          poosible. He even confirmed it with your zonal manager in my presence. I had to recharge my Airtel number so that my data

                          requirement can be fulfilled. I had to shell out additional amount even after Rs 309 on the last day of month.

                          Kindly refund my Rs 309 for my Jio Dhan Dhana Dhan offer. I am extremely disappointed by this poor service and

                          cannot afford to trust this service anymore. On top of it, they are advising me to do another recharge of Rs 301 so that I

                          can avail data services till these 28 days. I had chosen Jio because it seemed cheap but now it has turned out to be most

                          costly and worst services. If refund is not possible, just activate my data services within 24 hours.

                          Looking for a prompt and positive action in this regard.

                          Thanks & Regards
                          Pallavi Saxena
                          Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                            Mirza Wasim Warsi
                            Apr 30, 2017
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                            Address: Dewas, Madhya Pradesh, 455001

                            Hello sir/mam
                            Yesterday I was recharging my another jio no. [protected] from Relaince office .
                            Nd that's why by mistake recharge of 309rs.on other no. [protected]
                            I don't know what happen I was recharging my no [protected], so pls help me.

                            Recharge Order No. BR00005Z6X1R
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                              mohamet karis
                              from Chennai, Tamil Nadu
                              Apr 30, 2017
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                              Address: 600078

                              Sir i have joined in latest jio offer. but i am not getting any incoming or outgoing calls from my jio number. i could not go for internet also. i have already registered complaint . but it is of no use. my jio number is [protected]. please do me the favour as soon as possible.
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                                makarand1976
                                from Panaji, Goa
                                Apr 30, 2017
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                                Address: Thane, Maharashtra, 401503

                                Dear

                                Ir/madam

                                I have purchased jio sim ([protected]) for my new 'panasonic eluga ray max' mobile.

                                My residance is situated at villege chinchani (On main road chinchani-dahanu, tal :dahanu, dist:palghar, maharashatra, 401503. (Map attached).

                                My complains are:

                                1) i frequently not able to get network coverage and when get it is very poor at my residance and nearby area.

                                2) i am not able to call from my jio sim [protected] from my residance location.

                                3) many other jio consumers have the same complaint

                                Please resolve the problem asap and give feedback

                                Thanks and regards,
                                Makarand joshi
                                Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                Apr 30, 2017
                                Updated by makarand1976
                                Correction to my complaint : Not only from my residance but from any where i am not able to make a call from my jio sim.
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                                  Sumit Rathaur
                                  from Kanpur, Uttar Pradesh
                                  Apr 30, 2017
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                                  Address: Shahjahanpur, Uttar Pradesh, 242001
                                  Website: consumer.jiomoney.com

                                  Sir, I had recharged my money at 11.43 time but did not happen but my money has been cut Sir refund my money
                                  my mobile number-[protected] and Transaction ID[protected] .
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                                    ANWESH PATI (ଅନ୍ୱେଷ)
                                    from Ranaghat, West Bengal
                                    Apr 30, 2017
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                                    Address: Khordha, Odisha, 751030

                                    Jio is extremely slow. I had purchased prime membership and 499 recharge pack but still the speed hasn't improved. The daily data of 2GB simply gets wasted. This is how they cheat customers. The speed is hardly around 100 KB/s. Streaming is not possible. Normal pages load slower. It's already May 2017 but still Jio doesn't care about improving its quality of services.
                                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                      Mehmood Saudagar
                                      from Nagpur, Maharashtra
                                      Apr 29, 2017
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                                      Address: 411003
                                      Website: [email protected]

                                      I have recahrge my no wid rs 408 today at 1:48 n i have got to know that my service will be reactivated in two hours.
                                      Then after 4 i called customer care they told me that they have submitted my requeat n it will be start in 1 hour the se thing they told me till 6.
                                      Again i called 830 then 1 o[censored]r agent receives she told that now she has taken request n then she gave me the requst no
                                      SR508XD8K n my mobile no is:[protected] still my service is not been activated. Plz look into this matter otherwise give my recahrged moneyback i dont want to continue the service...
                                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                        4221ashi
                                        from Meerut, Uttar Pradesh
                                        Apr 29, 2017
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                                        Address: Bareilly, Uttar Pradesh, 243001
                                        Website: www.jio.com

                                        I had recharged my jio no.[protected] for Rs. 309/- each on 15/04/2017 and 17/04/2017 which was not processed and i contacted to customer care for balance deduction on the above dates and the said that you can do another recharge we will refund this amount in 7-12 days and i recharged the same again which was processed.
                                        Now i had received a SMS from them on 28/04/2017 that my 2 recharges has been processed for Rs. 309 each. Now they are saying that we are not able to refund and only one refund will be processed.
                                        I have the call recording as well for the conversation on respective dates.
                                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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