Reliance Jio Infocomm
Reliance Jio Infocomm Ltd.
Customer satisfaction rating: 5%
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5687
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Reliance Jio Infocomm Customer Care

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Address
Jio Office, 33, Manak Chowk Main Rd, Manak Chowk
Ratlam
Ratlam District
Madhya Pradesh
India - 457001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1118
down
419

Phone:
Phone:
up
929
down
389

Additional info
Stores

Digital Xpress Mini - TC23 RCP, Navi Mumbai
Digital Xpress Mini, TC 23, Phase 4, Ground Floor, Reliance Corporate Park, Ghansoli, Navi Mumbai 400701, Maharashtra
+91 22 4478 9093

Digital Xpress Mini - Koperkhairane, Navi Mumbai
Digital Xpress Mini, Shop No. 3, Shubham Palace, Vashi Road, Opposite Vodafone Gallery, Koperkairane, Navi Mumbai 400709, Maharashtra
+91 22 2754 1145

Digital Xpress Mini - Sector 9, Airoli, Navi Mumbai
Digital Xpress Mini, Shop No. 4, Maruti Highway Co-op Society, Plot No. A 2/1, Sector 9, Airoli, Navi Mumbai 400708, Maharashtra
+91 22 6564 1222

Digital Xpress Mini - Sector 17, Vashi, Navi Mumbai
Digital Xpress mini, Shop No. 8 Anand Sagar, Sector 17, Vashi, Navi Mumbai 400703, Maharashtra
+91 22 2780 1118

Reliance Digital - Vashi, Navi Mumbai
Reliance Digital, Maithili Sygnate, Next To BSEL Tech Park, Opp. Vashi Railway Station, Navi Mumbai 400705, Maharashtra
+91 22 6795 7470
+91 22 6795 8280

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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5%
Complaints
5687
Pending
0
Resolved
260
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Reliance Jio Infocomm Complaints & Reviews

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Respected Sir/Madam
I have purchased lyf flame 1 mobile on[protected] and got jio sim free (Jio Sim No
[protected]

But the jio sim has not activation. I
have purchased the mobile phone & sim card is not providing any
assistance in this manner. He didn't responds to the call, even his
manner of talking is not professional in any sense. The other persons
in the store also are not helping in this manner.
I have...
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    Mera mobile samsung j2 pro hai isme get jio sim ka option nahi aaraha he. Me jio customer care Ko phone kiya to hu none bole ki Hamlog ke pass eye mobile ka list nahi hai.isliye aapke mobile me jio sim ka option nahi aaraha he aap ko kab ayega nahi ayega tab tak wait karna padega.sabi 4g mobile me offer code de raha hai aur samsung j2 pro me nahi deraha hai.pls hep me
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      I have seen many complain in this site related to my issue...I purchased a sim on 22 aug on digital mini store in rewa (M.p).And i got d msg reltd to application number
      Dear Customer,
      Thank you for choosing Jio. We have received your application for new connection. Your order number is NO00000491XO.
      Thank you,
      Team Jio
      And still my number is not activated ...then on monday i got d msg...
      Dear Customer, Due to overwhelming response to our Jio Preview Offer, there may be some delays in activating your connection. We will inform you via SMS once your JIO number [protected] is ready for televerification. Thank you, Team Jio.

      Seriously not expected this cheap thing from reliance group...You disappointed me...
      Plz m writin dis complain in ur website...
      Plz atleast take some action because m not alone...Mny are fcin sme prob...
      Dear Customer, Due to overwhelming response to our Jio Preview Offer, there may be some delays in activating your connection. We will inform you via SMS once your JIO number 7004XXXXXX is ready for televerification. Thank you, Team Jio.

      When my sim got activated
      Dear Customer,
      Thank you for choosing Jio. We have received your application for new connection. Your order number is NO000005DFCY.
      Thank you,
      Team Jio
      Dear Customer, Due to overwhelming response to our Jio Preview Offer, there may be some delays in activating your connection. We will inform you via SMS once your JIO number [protected] is ready for televerification. Thank you, Team Jio.

      When my JIO sim got activated.
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      Dear Customer, Due to overwhelming response to our Jio Preview Offer, there may be some delays in activating your connection. We will inform you via SMS once your JIO number [protected] is ready for televerification. Thank you, Team Jio.
      Dear Customer, Due to overwhelming response to our Jio Welcome Offer, there may be some delays in activating your connection. We will inform you via SMS once your JIO number [protected] is ready for televerification. Thank you, Team Jio.

      When my JIO sim got activated.
      Dear Customer, Due to overwhelming response to our Jio Welcome Offer, there may be some delays in activating your connection. We will inform you via SMS once your JIO number [protected] is ready for televerification. Thank you, Team Jio.
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        Dear sir
        I am Nabul konwar from Sivasagar Assam. I have buying a lyf mobile and jio connection from your sivasagar office. already i submitted my all documents photo and money. but till date my connection is not active . i contact your employee for this issue but your employee not good respond. please help for this issue .

        Buying Date 29 august 2016
        Dear sir
        Maine jio sim 25 auguat ko liya tha.aur abhi tk activet nhi huwa he.yaha k jo Reliance dijital xpress k office me maine document submit kiya tha.maine jb ja kr k enquiry kiya to wo bole ki koi thik nhi he kb chalu hoga...
        Main barapunjee se hoon Aur meri Yahan network signal ka bahut badi problem hai toh kya ye thik ho sakta hai agar thik hoga toh kab tak hoga Please help
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          Hi this is Rangrao P.Mirajkar i had purchased jio sim Kolhapur Relaicne Office Laxmipuri, last on 23.08.16. My jio mobile no is [protected] . I not received active sms.sir plase cheque my jio no.& please active jio no.sir me kolhapur ke office me gaya tha laken unone jawad diya ki agle 5 dino me kard sur ho jyaga phir sir aaj 7 va din hai lakin abhi tak card sure nahi huha hai sir please active sim card my request.
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            Hi this is ravi shankar i had purchased lyf flame mobile from home shop -18 on 14.08.2016 after that i had taken reliance jio 4g sim from reliance digital exepress shop, police colony, anishabad, patna on 20.08.2016. My jio mobile no is [protected]. After that i had received an sms on 27.08.2016 at my telenor mobile no.[protected]stating that the application was received and order no was no00004p9z6. After that again i had received a message through sms at my telenor mobile no. [protected] stating that "due to overwhelming response to our jio preview offer, there may be some delays in connection. We will inform you via sms once your jio number [protected] is ready for televerification" but till date my sim is not activated. Request to do the needful for early activation of my jio sim no. [protected]. Thanking you.
            I have taken Jio sim on 25/08/16 for my Samsung Mobile. But still it is not activated by you. I have taken the Sim at your MACHILIPATNAM store. All formalities completed. But, why it is not activated Sir, SIM No. [protected].
            Reliance Digital Customer Care's response, Sep 2, 2016
            Dear Valued Customer,

            Apologies for the inconvenience caused. Please share your alternate contact number at the http://bit.ly/RDCustomerCare link.

            At Your Service,
            Reliance Digital
            I have taken Jio sim on 25/08/16 for my Samsung Mobile. But still it is not activated by you. I have taken the Sim at your MACHILIPATNAM store. All formalities completed. But, why it is not activated Sir, SIM No. [protected].
            RE: Reliance Jio — Non activation of jio riliance 4G Sim

            Dear Valued Customer,

            Apologies for the inconvenience caused. Our team will contact you and provide a resolution.

            At Your Service,
            Reliance Digital
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            I was sell a jio sim in a retailer store on[protected] BT till it is not activated now what to do please help me
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              Respected sir/madam
              I have purchased lyf flame 1 mobile on[protected] and got jio sim free (Jio sim no. [protected], & registered mobile no. [protected].
              But the jio sim has not been activated till now. The salesman (Mr
              Ashwini - mobile no. - [protected]) of your reliance store from whom i
              Have purchased the mobile phone & sim card is not providing any
              Assistance in this manner. He didn't responds to the call, even his
              Manner of talking is not professional in any sense. The other persons
              In the store also are not helping in this manner.
              I have also mailed my problem at [protected]@jio.com but they also not
              Provided any assistance. I also tried to lodge a complaint on
              [protected] on your tollfree no. Ie [protected] but they pick the call
              After 1 hour and register a complaint (Complaint no. Sr0000013yrp)
              But they also hve not done anything in this manner till now.
              Due to these kind of pathetic services i have made a complaint in the
              Consumer forum (Complaint no. 11136).
              I am fed up with these kind of pathetic services provided by you. I am
              Unable to use the mobile phone.
              So i am requesting you to either take the mobile & sim card back and
              Refund my money or to activate the next 24 - 48 hours.
              Non-activation of sim card
              Non-activation of sim card
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                As per the news Jio sim is suppose to be free but all Reliance stores are charging money for the sim. Some are charging Rs.100, Rs. 200 or even Rs.300. Just want to bring to everyone's notice about this fraudulent activities going on. Is it that RELIANCE is fooling common man by saying free sim but later asking for money.

                I am really not understanding now whether one should trust on the company Reliance or not.
                I have bought a samsung phone from relince digital and then i have take jio sim at 24/08/2016 and it is not activated i am faceing tu much problem my n.o jio my is [protected] its a request to resolve my problem
                I am karthik from Bangalore. I want to bring to your notice that even after the announcement that Jio sim are free we the common man are being charged for it and that to ur for own official store is charging a sum of 500/- for Jio sim so this a fraudulent activity which is done by ur own store of reliance. So as a consumer I want to you to look into this subject and kindly take some action in fact the the store has Evn put a sign board saying to pay 500/- for Jio sim. The store is located in Bangalore, vv puram next to Sri Bhagwan Mahaveer Jain college, near by polar bear .
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                  Hi this is Prashant Pai vaidya i had purchased jio sim and lyf flame handset from Top 10 in vile parle east on 20.08.16. My jio mobile no is [protected] . I received an sms on 29.08.16 stating that the application was received and order no was 00000516PK however sim still not activated. Been to Top 10 store 5 times and spoke with Maneesh who handles the activations for Jio he garunteed it will activate by 31.08.16. It is the 1st of September today and now I have still not had the sim activated. I am going to go to consumer court if the sim does not activate in the next 2 hours . I have advised Top 10 about the same as well.
                  I hope you can work on the same and get the sim activated or else I will be taking this further.
                  Regards
                  Prashant Pai vaidya
                  No -[protected]
                  I was given the sim wit offers such as 3 months unlimited data usage, messages and calls but now its just some loads of crap. I need to use the full offer of the mentioned above.
                  Jio sim in panipat
                  Reliance digital stor
                  No given sim token from 15 days
                  My name Pintu Bhardwaj
                  My no [protected]

                  Reliance Digital Customer Care's response, Sep 9, 2016
                  Dear Pintu,

                  Apologies for the inconvenience caused. Our team will contact you and provide a resolution.

                  At Your Service,
                  Reliance Digital
                  RE: Reliance Jio — No activation of jio sim

                  Dear Valued Customer,

                  Apologies for the inconvenience caused. Our team will contact you and provide a resolution.

                  At Your Service,
                  Reliance Digital
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                  RE: Reliance Jio — No activation of jio sim

                  Dear Valued Customer,

                  Our team tried contacting you however was unable to connect. Please share your registered or alternate contact number.

                  At Your Service,
                  Reliance Digital
                  RE: Reliance Jio — No activation of jio sim

                  Dear Valued Customer,

                  We believe our team has got in touch with you and your concern has been addressed. Do let us know for any further assistance.

                  At Your Service,
                  Reliance Digital
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                    I take new connection vide SIM no-[protected] dtd-18th August'16. I got a message dtd-26th August'16 regarding order number-000004HNXR after that still i have not got any response. I had called many times local reliance manager ([protected]) but he told to wait. I had called reliance customer care no-[protected] & they had provided a complain no-SRT00000163WK dtd-27th August'16 but still my sim not activated.

                    Pls response & arrange to activate the same asap.

                    Thanks & Regards

                    Dharmeswar Deb
                    Mob No:-[protected]
                    I visited a jio sim retailer today to avail jio preview offer in my panasonic mobile phone but i was asked for ₹300 instead on website it is mentioned it is free of cost
                    Place : shahjahanpur
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                      Digital express, jamalpur Ludhiana, Punjab Not giving preview sim. I have gone there 3 times, but they are not giving sim, making excuse that sim is not coming from company.
                      I want to say that, if this kind of service is being given before start of commercial operation then what will will be scale of problems after start of commercial operation of Reliance Jio.
                      If you people don't have sim don't make headlines in news that free preview offer is available.
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                        I have took a sim card on 24/08/2016 my Jio number is this. [protected]... I got my order on the same date of filling up the form.. .and i receive again a delay message on 29 August.. After this i contact to the nearest Jio office... As i give full information to the manager and he told. Me that i have no any idea about this we have Done your order and when your number will turn on we don.t know about this.. ..so i want ask you that why all making us fool and all over the customer.. ...
                        Contact no. [protected]
                        I have took a sim card on[protected] my Jio number is this. [protected], [protected], [protected]... I got my order on the same date of filling up the form.. .and submit my document but sim did not activate .. After this i contact to the nearest Jio office... They said no idea sir about activation please sir activate me sim sir
                        Contact no. [protected]
                        Hello sir my lenovo 6000 plus my activaion code is loss plz solution to new activation code
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                          I had purchased lyf flame 1 phone on 26 august from reliance digital treasure island indore. They told that jio 4g sim coming...
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                          Dear sir,
                          I have purchased samsung a7 (6) on 17.08.2016 and submitted the bill of my handset with reliance jio office at kurukshetra but till date sim has not been activated and i have contacted the local office and they told me that they have updated the all documents on the reliance jio site but of no avail. Reliance jio no. [protected] was alloted to me but not activated till date. I have made many calls on many reliance jio customer case toll free number but i is very bad practice has been adopted by the reliance company that they dont pick the call of customers. I have no way to register my complaint with reliance jio and against reliance jio.

                          Kindly do the needful.

                          Regards
                          Vivek vashishth
                          Contact: csvivek. [protected]@gmail.com
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                            I have took a sim card on 24/08/2016 my number is this. [protected]... I god my order on the same date of filling up the form.....
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                            Jio — Sim activation [Resolved]

                            Reliance Jio — About sim activation


                            Reliance Jio Complaints; my contact no [protected]
                            I purchased...
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                            Reliance Jio Complaints; my contact no [protected].
                            I purchased a new Jio SIM on 22 August. Jio sim no [protected]And i got this message on 25 August:

                            Dear Customer,
                            Thank you for choosing Jio. We have received your application for new connection. Your order number is NO000004CYUJ.
                            Thank you,
                            Team Jio

                            Its more than a week now and Connection is still not activated.
                            And no further communication from them.

                            I visited the store 4 times but they are also not cooperating...
                            Dear Customer,
                            Thank you for choosing Jio. We have received your application for new connection. Your order number is NO000005PCXI.
                            Thank you, Team Jio
                            Dear Customer,
                            Thank you for choosing Jio. We have received your application for new connection. Your order number is NO00000B7EAM.
                            Thank you,
                            Team Jio

                            What's d status now?
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                              Hello jio team,

                              This is ramkumar, i bought jio sim card on 22nd august 2016 form “reliance digital xpress mini”
                              Address: no 223/ guduvancherry, 1, chennai theni hwy, mahalakshmi nagar, chennai, tamil nadu 603202 phone:[protected]”

                              Almost 8 days crossed, till now my sim card was not activated, i approached the above mentioned “reliance digital xpress mini stores” many times. but i didn’t receive proper response from them. they are not even considering to check my caf form status. i never seen such service from other service providers. normally sim card will be activated within 4 hours. i understand due to high demand it may take some time. but 8-10 days is not normal. i’m a fan of jio but due to this service am really frustrated, my main concern is why the reliance retailer not able to check the caf status or not able help me in this card activation.

                              I have provided my jio sim card details for your reference. i want it to be activated asap. else help me to get back my address proofs details.

                              Note: so far i didnt receive any email or communication regarding the sim activation.

                              Jio mobile number : [protected]
                              Iccid :[protected]
                              Imsi : [protected]

                              Thanks & regards,
                              Ramkumar
                              Dear Ramkumar,

                              Apologies for the inconvenience caused. Our team will contact you and provide a resolution.

                              At Your Service,
                              Reliance Digital
                              Dear Ramkumar,

                              Our team tried contacting you however was unable to connect. Please share your registered or alternate contact number.

                              At Your Service,
                              Reliance Digital
                              This is victor soloman, i bought jio sim card on 22nd august 2016 form “reliance digital xpress mini”
                              Address: no 183a/ sastri nagar, 2nd street, vyasarpadi, , chennai-39, tamil nadu phone:[protected]”

                              Almost 5 days crossed, till now my sim card was not activated, i approached the above mentioned “reliance digital xpress mini stores” many times. but i didn’t receive proper response from them. they are not even considering to check my caf form status. i never seen such service from other service providers. normally sim card will be activated within 4 hours. i understand due to high demand it may take some time. but 8-10 days is not normal. i’m a fan of jio but due to this service am really frustrated, my main concern is why the reliance retailer not able to check the caf status or not able help me in this card activation.

                              I have provided my jio sim card details for your reference. i want it to be activated asap. else help me to get back my address proofs details.

                              Note: so far i didnt receive any email or communication regarding the sim activation.

                              Jio mobile number : [protected]
                              Iccid :[protected]
                              Imsi : [protected]

                              Thanks & regards,
                              victor soloman
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                                I purchased a new jio wifi device and sim on 21 august. And i got this message on 23 august:

                                Dear customer,
                                Thank you for choosing jio. We have received your application for new connection. Your order number is no000003ypfz.
                                Thank you,
                                Team jio

                                Its more than a week now and connection is still not activated.
                                And no further communication from them.

                                I visited the store 4 times but they are also not cooperating.
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                                  Hello, i am kailash kumar from bareilly (u. p). i had purchased a wifi device from digital express store on 25th august with sim and they told that it will be activate within 2 days... but today is 30th august and my sim was not activated yet, i received only 1 msg on 27th august that "we have received ur application id, ur oreder no. is no000004qslt" but no msg received after that for televerification. i went to reliance store so many times, and they just said that it will be activate by evening (28th august) and in evening not activate then i went again store they said again wait for night it will be activate, but still not activated, and it was 29th august sim was not activated in whole day, in evening i went to the store they still said wait for 15 minutes you will get televerification msg, but it not happened... i went store after 2 hour and they said what should we do we have done our work ur application is pending document varification...
                                  And the worst part is when i saw a person with jiofi 2 device is activated which he purchased the last day 28 august, he just bring the device in sotre for tele-verification, i said to vendar that what is this why my application pending yeyt where you activated the device which was purchased just last (28 august) day.
                                  And there is no response from jio customer care no. i make 5 call but just hanging with the tune sometime 30min. sometime 20min but they are not piking up... and person in store is not helping for knowing the stutus that why it is still pending...

                                  Please if reliance is rading than help me with the activation of my sim
                                  Jio sim no. - [protected]
                                  Alternate no. - [protected]
                                  Device product no. - [protected]
                                  Sotre where i purchased the device - shop no. 11, ratandeep complex, bareilly (u. p.).
                                  Hello Sir, I have purchased jiofi router but they have not any sim and said you purchased at own risk that we have not any sim and after that when i go to check sim then said we still have not sim . About 2 months passed but they have not get any jio sim and keep saying we have no sim come tomorrow.

                                  Please tell me what I do.

                                  I live in near iit and shop is also near iit digital express, kalyanpur, kanpur
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