Submit a Complaint
Claimed

Reliance Jio Infocomm Complaints & Reviews

www.jio.com
1
Updated: Dec 14, 2025
Complaints 6621
Resolved
369
Unresolved
6252
Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Reliance Jio Infocomm

Having problems with Reliance Jio Infocomm?

File a complaint and get it resolved by Reliance Jio Infocomm customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Service Providers
Reliance Jio Infocomm

Reliance Jio Infocomm reviews & complaints page 282

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
mayu@3334
from Pune, Maharashtra
Apr 8, 2017
Report
Copy

Address: Parbhani, Maharashtra, 431401

My mobile number [protected] yesterday reacharge 10 tonight not sucessful. And not send massege. And then shop keeper said recharge is sucessful and pay money. I will pay money. But my 303 recharge not sucessfully recharge. I trying to calling customer care. He is says recharge is not in ur number sucessfully. But shopkeepar said ur recharge is done. So what i do?
Reliance Jio Infocomm customer support has been notified about the posted complaint.
Apr 08, 2017
Updated by mayu@3334 This is transection id number

Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    vishakha Asundkar
    from Pune, Maharashtra
    Apr 8, 2017
    Report
    Copy

    Address: Pune, Maharashtra, 411028

    SIr, i had tried to recharge for 303 from one account 2 times my money got debited from my account and recharge failed and so i again tried from another jio account same problem occurred. Jio money customer service is not responding my cal and also nor any msges. can i know asap when my deducted amount is going to get refunded.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Aaron B' D'Souza
      from Valpoy, Goa
      Apr 8, 2017
      Resolved
      Report
      Copy
      Resolved

      Address: Mumbai City, Maharashtra, 403507
      Website: www.jio.com

      I am a Jio Prime member and recently I did a recharge of 499 to avail the summer surprise offer. But I haven't received any confirmation message of my Recharge yet. Also my Jio App is not showing any record of this recharge. I have tried calling Jio customer care but it's says it's busy. Please help me to get my recharge or at least refund my money back.
      Apr 27, 2017
      Complaint marked as Resolved 
      Reliance Jio Infocomm customer support has been notified about the posted complaint.
      View replies
      I am a Jio Prime member and recently I did a recharge of 399. But I haven't received any confirmation message of my Recharge yet. Also my Jio App is not showing any record of this recharge. I have tried calling Jio customer care but it's says it's busy. Please help me to get my recharge or at least refund my money back.
      My transaction id is- BV00000NVF7G
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        saheb007
        from Hyderabad, Telangana
        Apr 8, 2017
        Report
        Copy

        Address: Hyderabad, Andhra Pradesh, 501504
        Website: google

        My rechage has failed but my amount was cut of ATM . My Jio no [protected] . Transaction ID BR0000472WK1. I request to you refund my Amount 402.
        +1 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Khush Nawa
          from Allahabad, Uttar Pradesh
          Apr 8, 2017
          Report
          Copy

          Address: Lucknow, Uttar Pradesh

          I have recharged for 400 to get summer surprise offer but I don't get any message so how will I confirm that my recharge is done for summer surprise offer.. I didn't get any msg for the confirmation to get summer surprise offer.
          +1 photos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            Vijay Kumbhani
            from Surat, Gujarat
            Apr 8, 2017
            Report
            Copy

            Address: Ranga Reddy, Andhra Pradesh, 500049

            Hi,

            I have submitted complaint to reliance jio customer at 25 March 2017.

            They said, Our executive will call you within 2 days.

            Complaint ID: SR000007JU36

            Today 14 days completed.

            I hope, Jio will instructed on this complaint.

            I have non volte phone, My Phone calling mechanism will not work without internet.

            Jio internet is worst.

            Sometime, Jio internet better than 2G.
            Reliance Jio Infocomm customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              manish6688
              from Varanasi, Uttar Pradesh
              Apr 8, 2017
              Report
              Copy

              Address: Barabanki, Uttar Pradesh, 225001

              I recharge my mobile no. [protected], Paytm transaction ID. [protected] dated 06 april 2017, 11.15 pm through your paytm rs.303(with promo code applied) The transaction status says that "payment of rs. 303 received by paytm & your transaction is not successful for jio number [protected]
              The status (waiting for operator confirmation) is still the same as of today not refund my wallet (08-april- 2017) . Plz sir do something in return my cut account money. card last four digit xxxxxxxxxx 1992. sir am very poor person plz refund my money.
              Reliance Jio Infocomm customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Kunaalverma
                from Lucknow, Uttar Pradesh
                Apr 8, 2017
                Report
                Copy

                Address: Pali, Rajasthan, 306401
                Website: Paytm

                Yesterday i recharge the 3030 rs of summer suprise and also sucessfully but not any confirmation massage to jio your is activated so sloved this problem

                Paid rs.303.00 to billdeskutil at 5:01 pm. Wallet txn id:[protected] avail. Bal:rs.4.0
                +1 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Y
                  Yella Reddy
                  from Sirsilla, Telangana
                  Apr 8, 2017
                  Report
                  Copy

                  Address: Mumbai City, Maharashtra

                  I tried to subscribe rs303 plan for my another jio number on 31st March 2017.after availing rs50 discount voucher through jio money I was asked to pay rs253 and when I tried to recharge with the same I got failed transaction msg with amount got deducted from my savings account.after 3days of this transaction I registered a compliant with them on everyday since then .I didn't get any reply from them on this regard till date.i even tried to talk to them on jio care by it is not connecting to them event after 7mints of waiting and when I tried to chat with them also none of them is replying .please take the necessary action asap.here is the transit:[protected] for the failed transaction.
                  +2 photos
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Adnan Akhter
                    from Bhagalpur, Bihar
                    Apr 8, 2017
                    Report
                    Copy

                    Address: Mumbai City, Maharashtra, 831018

                    The retailer did recharge of 303 which was successful but I didn't got the recharge I confirmed with Jio customer care..the transaction dep name is BR[protected]I.my Jio no is [protected]
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      [email protected]
                      from Delhi, Delhi
                      Apr 8, 2017
                      Report
                      Copy

                      Address: 110084
                      Website: Indiqn consumer complain forum

                      Yesterday​ i did a reacharge of Rs. 303 through my jio app, for my jio number to avail summer surprise. But, i didn't get any message or email, even after the amount got deducted from my bank account.
                      If I'll not get any notification regarding the recharge being successful, I will discontinue being jio customer.
                      So please resolve this problem as soon as possible.
                      My jio no. is [protected]
                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        Dheeraj Manwani
                        from Ranchi, Jharkhand
                        Apr 8, 2017
                        Report
                        Copy

                        Address: Jaipur, Rajasthan, 302002
                        Website: Www.jio.com

                        Dear sir
                        I Have recharge Jio Sim through Jio app and payment by PTM RS 303 in dated 7/4/2017 transaction id is [protected] but payment not reached in Jio site as per Jio customer care person so please confirm my recharge offer . Otherwise I wants that my detected amount returned in my PTM Wallet. So please i request you to complete my recharge
                        From
                        Dheeraj manwani
                        [protected]
                        +1 photos
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
                        Apr 08, 2017
                        Updated by Dheeraj Manwani                         I have done my 303 recharge through paytm payment method but my recharge is not complete
                        Apr 08, 2017
                        Updated by Dheeraj Manwani                         Wallet transaction id. Ipt [protected]
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Manraj chohan
                          from Bathinda, Punjab
                          Apr 8, 2017
                          Report
                          Copy

                          I had recharge my jio number by paytm option with Rs.303 but the recharge is not done at payment is delivered tu billdesskutil please solve my problem
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            Narendra_Yadav
                            from Mumbai, Maharashtra
                            Apr 8, 2017
                            Report
                            Copy

                            Address: Bareilly, Uttar Pradesh, 243001
                            Website: My Jio app

                            Dear sir,
                            I have recharge Jio Sim through Jio app and payment by PTM RS 303 in dated 7/4/2017 transaction id is [protected] but payment not reached in Jio site as per Jio customer care person so I payment through debit card . Now I wants that my detected amount returned in my PTM Wallet. So please help us

                            With regards
                            Narendra Yadav
                            Bareilly
                            [protected]
                            [protected]
                            Reliance Jio Infocomm customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              kuberjha
                              from Hajipur, Punjab
                              Apr 8, 2017
                              Report
                              Copy

                              Address: Solan, Himachal Pradesh, 173205
                              Website: www.jio.com

                              On 7th April i recharged my jio no. With rs.303 but the transaction was fail and i was said to wait for refund but nothing is done till now. My transaction ID is[protected]. Transaction was done with Airtel Payment account and they are showing success transaction.please help me to have my refund
                              +1 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                jakirhusen
                                from Surat, Gujarat
                                May 14, 2017
                                Report
                                Copy

                                Address: 370465
                                Website: www.jio.com

                                Dist- Bhuj, kutch.
                                Ta- Mandvi.
                                Village- Durgapur.
                                Gujarat-370465.

                                In this my village jio network is not available. There ara more problems of jio network.
                                So, I am request for Solve this problem. Thanku,
                                J.a.c.
                                Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                May 14, 2017
                                Updated by jakirhusen                                 In my village jio network equipments are arrive on the tower but jio network is not starat.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rahul_Singh02
                                  from Noida, Uttar Pradesh
                                  Apr 8, 2017
                                  Report
                                  Copy

                                  Address: New Delhi, Delhi, 110044

                                  On 7th april I recharged my jio with Rs. 303 but no confirmation message has came yet, But money got deducted from my Bank account

                                  Reference no.--- BR00003VKBD
                                  Mobile no. ---- [protected]
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    Vaibhav5397
                                    from Vikasnagar, Uttarakhand
                                    Apr 8, 2017
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Mumbai City, Maharashtra
                                    Website: www.jio.com

                                    During a Jio recharge of ₹303 on my Jio number through Jio money app the recharge fails but the respective amount has been deducted from my account balance immediately after the process and an error message showing the recharge failure displays on Jio money app.Please return my money as soon as possible, its humbly requested to take action on the above mentioned content immediately.
                                    Thank you
                                    Apr 15, 2017
                                    Complaint marked as Resolved 
                                    Finally my problem get solved.I want to thanks Jio for their supportive nature and quick response action.
                                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                    View replies
                                    I recharged my jio number on 13 march 201 8. Although the amount of rs 399 was deducted from my bank account, but the recharged has not been done neither the amount was refunded.

                                    Kindly return the amount asap.

                                    Recharge failed but money deducted - Comment #3037073 - Image #0
                                    Reply
                                    I done Recharge through RECHARGE CUBE my amount debited (299) from my account but my recharge was not done! I reached jio customer care they asking me to contact My bank! Kindly help me!
                                    Reply
                                    I done on 18/11/2018 11:11am...Rs 299 deducted!
                                    Reply
                                    I recharge 555Rs plan on the date 12september 20. But recharge is unsuccessful.
                                    Transaction ID is BR00056MVIW2.No money is refunded till after 10 days.

                                    Recharge failed but money deducted - Comment #3741172 - Image #0
                                    Reply
                                    During a Jio recharge of ₹249 on 7/02/2021 on my Jio number through Jio money app the recharge fails but the respective amount has been deducted from my account balance immediately after the process and an error message showing the recharge failure displays on Jio money app.the Jio app shows that you do not have a active plan but I did recharge it along with that it is neither showing any past details of any other recharge of plans.Please return my money as soon as possible, its humbly requested to take action on the above mentioned content immediately.We believe you will take the appropriate action as soon as possible.Please do it fast I have online University exams on a day after.please and I only get Jio network in our area.please.
                                    Thank you

                                    Recharge failed but money deducted - Comment #3797049 - Image #0
                                    Reply
                                    I've recharged for my number on 06 june 2021 (Rs.349). Recharge not done but money debited from my account. please refund my money back or else make recharge successful my jio prepaid Reference ID is[protected]

                                    my jio number is [protected]

                                    Name Saravanakumar
                                    Contact no [protected]
                                    Reply
                                    Helpful
                                    7 other people found this review helpful
                                    7 found this helpful
                                    6 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      B
                                      bokatechander
                                      from Bengaluru, Karnataka
                                      Apr 8, 2017
                                      Report
                                      Copy

                                      Address: 700037

                                      No is [protected], subscribed for prime membership on 5.4.17, an amount of 499 was deducted through net banking ISBI [protected] IGABBTYYN 7, erceived a message that security deposit of 400 was received and your plan is now changed to prepaid plan.. When I asked the Jio store they said no money is in your account, customer care can not give the answer.
                                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Students life
                                        from Churachandpur, Manipur
                                        Apr 8, 2017
                                        Report
                                        Copy

                                        Address: East Singhbhum, Jharkhand, 831003
                                        Website: www.jio.com

                                        Billdeskutil — Jio payment of 303 done but not received

                                        5 Reviews
                                        Sh Shubham Parab on Apr 1, 2017
                                        Submit a Complaint
                                        I had reachrged my jio no. Through myjio app using paytm option. I m prime member so i recharged for 303/- but yet now didn't recived that amount on my jio no. 303 /- has been paid to billdeskutil but my jio no. Didn't got any rechargei contacted paytm customer care but they said payment done to billdeskutil so pleasesolve this problem
                                        Transaction id: [protected]
                                        Transaction time: april 07, 2017 7:18 pm
                                        +3 photos
                                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                        Apr 08, 2017
                                        Updated by Students life                                         I had recharged my jio no. Through jio website. I am prime member of Jio services so i recharged for 303/- but yet now i didn't recived that amount on my jio no. 303 /-which has been paid to billdeskutil i am worried about it please provide the solution of the same.
                                        Transaction ID: [protected]
                                        Transaction time: Apr 7, 2017 19:18
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Bharat Sanchar Nigam [BSNL]
                                          1.9
                                          (15972)
                                          Reliance Infocomm
                                          1.2
                                          (235)
                                          Tata DoCoMo
                                          2.7
                                          (9255)