Reliance Jio Infocomm Complaints & Reviews

I ordered a jio fibre connection last month in june. After no agent installed internet connection for 4 days, i cancelled the jio fibre order. I haven't recieved my refund till now in my MobiKwik wallet. It's been 23 days. I recieved the message for refund process on 2nd jul'22. I have called multiple times in jio and raised many complaints. They are not helping at all and fooling me for weeks.

Hi,

My Jio fiber connection got installed on 24th March 22 end and soon after testing it for 7-8 days I requested for the uninstallation in the free trial period as I was facing some serious issues with VPN connectivity and the speed was too slow. Their executive also acknowledged the issue with VPN connectivity and showed his helplessness.

After seeing Jio's executive response I thought to go for disconnection, so I called JIO customer care number and followed all the processes as explained by the customer care executive, they promised that soon the device and blank cancelled cheque will be picked up from my location and the refund process would start.

Since then it has been more than 90 days that I am getting SMS and mails from JIO on regular basis such as "UNINSTALLATION visit scheduled for JioFiber connection Order Number CO0000L8HRUE" for the uninstallation but no one turns up from JIO to pick the device and refund of my amount.

They are making false promises about the refund and trial period.

Please do the needful.

Looking for a positive response.

Regards
SSatish, Bengaluru

I have received msg that your data is 100% consumed and have confirmed my usage in mobile and jio app there is no conformation of date used 2GB.

The customer care they told they don't have facilities to check your data consumption. So it seems promoting purchasing of additional data vouchers..?
Requested to looking that urgently and restore the data asap

I have done recharge from my google pay for 666 plan. Transaction was successful from google pay with transaction i'd but no recharge confirmation received from jio. Attaching bill invoice screenshot for your reference.

How can i get my refund?

Transaction date and time - 20.07.2022 8:06pm

Upi transaction id[protected]
To - reliance jio infocomm

From - nalini shenoy (State bank of india)
[protected]@okicici

Without using data jio mobile network is getting drained

Manit Gupta
Tue, Jul 19, 4:52 PM (1 day ago)
to Appellate_Rajasthan

Dear Sir/ Madam,

in continuous previous mail, not visit this site by any Jio Fiber Executive till date 19.07.2022

So we request you to kindly solve our problems urgently and take necessary action.

If problem is not resolved immediately, you will be responsible for any misshappening.

With Regards

MANIT GUPTA

Reg. Mob. No. [protected]

318, Gayatri Nagar-A, Maharani farm, Durgapura,

Jaipur 302018

On Mon, Jul 18, 2022 at 6:49 PM Appellate_Rajasthan wrote:
Dear Manit,

I understand your mail with regard to service request raised for demo required.

I apologize for the inconvenience caused to you.

The confirmed appointment time of the JioFiber engineer visit is 20/07/2022 between 09:15 to 10:15 our engineer will surely visit to resolve your issue.

Appreciate your time and patience.

Kirthi Vallakati

Team Jio

on[protected] or click here to WhatsApp Now. You can chat with us now in English and Hindi too.

Post this communication, you will receive an email with survey link. Please do participate by clicking on one of the emojis as it will help me to improve myself. I look forward to your feedback.

On 7/16/2022 3:26 PM, Manit Gupta wrote:

Dear Sir/ Madam,

in continuous previous mail, not visit this site by any Jio Fiber Executive till date.

So we request you to kindly solve our problems urgently and take necessary action.

With Regards

MANIT GUPTA

Reg. Mob. No. [protected]

318, Gayatri Nagar-A, Maharani farm, Durgapura,

Jaipur 302018

On Fri, Jul 15, 2022 at 11:40 AM Appellate_Rajasthan wrote:

Dear Mr. Gupta,

I understand your concern regarding demo.

I apologize for the inconvenience caused.

Rest assured, I have raised a request.

Engineer will visit on 15 Jul 22 in between 19:00:00 - 20:00:00 hours.

We appreciate your patience and understanding.

Fiza Khan

Team Jio

on[protected] or click here to WhatsApp Now. You can chat with us now in English and Hindi too.

Your Feedback will help me improve to serve you better. Post this communication, you will receive an email with a survey link. Please do participate by clicking on one of the emojis as it will help me to improve myself. I look forward to your feedback.

On 7/14/2022 11:37 AM, Manit Gupta wrote:

Dear Sir,

We have a new Jio fiber customer & Jio fiber installed at our home on date 02.06.2022 but not proper guide by Jio Executive & i have many time call to Jio Executive Mr. Sachin Mob. [protected] & Mr. Mohit Mob. [protected] from last 1 month but did not attend my phone call and i have booked a new set top box to customer care but not proper response by customer care executive.

So we request you to kindly look into this matter and solve this issue on an urgent basis.

--

Thanks & Regards

MANIT GUPTA

Reg. Mob. No. [protected]

318, Gayatri Nagar-A, Maharani farm, Durgapura,

Jaipur 302018

I hav disconnected my jiofiber connection on April 26, 2022. The device has been picked on May 4, 2022. When I first made a call to customer care for the refund they told me to wait until month end, later they said the payment cancelled due to incorrect bank details. It took me 20 days to get cheque book and I sent the details to them.
Now they say that 500 credited, but payment of Rs.1000 cancelled from their end and told me to wait for 14 more days.
Even after this 14 days, I still didn't receive my remaining amount.
Please solve this.
ORN Number: NO0000L37G70
Registered Mobile number:[protected]
Registered Name: Gudiwada Venkata Naga Sai Tejaswini

Today morning I have made recharge of 1499+gst instead of 399+gst and immediately contacted to jio fiber customer care and explain the matter. After listening the matter they took my call on hold and then replied recharge can't be cancelled hence no refund will be issued. I have again request them so many time to consider this and cancel this recharge immediately but they have given me simple answer that we can't and advice me to take care in future while doing recharge.
I just want my money back so kindly help to to get refund urgently. My jio fiber number is [protected].

Dear sir / madam we are the villagers of kanchilo, po narangarh dist khordha state odisha .we are all villagers are problems face for network in issue for jio network .all villagers are complain her jio network team but he didn't respond our network issue.problem .so i requested to you. please install new network tower in our village . village name - kanchilo
po - Narangarh
dist - khordha
pin- 752018
state - odisha

I recharged for 2 GB which was exhausted without using . this was not first time it happens 4 to 5 times i am facing this issues .please look it and rectify this problem.

Hi, I opted for JioFiber free 30 days trial and the plan validity was from 22-May-2022 to 22-June-2022. The plan requires me to pay Rs.1500 as security deposit and within the 30 days, I need to raise the disconnection request post which the device will be picked up and the refund of Rs.1500 will be processed.

Below is the sequence of incidents.
1. I raised disconnection request on 19-June-2022 (SR00001BO8TQ) which was resolved.
2. I raised the first Service Request (SR00001BULWS) for device pickup on 28-June-2022 but the ticket was closed without my knowledge on 29-June-2022.
3. I have the second Service Request (SR00001BVSNF) for device pickup on 29-June-2022 but the ticket was closed on 30-June-2022 stating I was not responding (I neither did get a call nor the so-called engineer visited my apartment).
4. I raised the third Service Request (SR00001C3UTX) for device pickup on 9-July-2022 which is still open and SLA is 24-July-2022. The catch here is the device needs to be submitted by 20-July-2022 and no engineer has called me or visited my apartment till now.
5. I have raised forth Service Request (SR00001C9XFQ) for escalation which is still open and the SLA is 20-July-2022.

JioFiber says Free Trail offer and get Rs.1500 as security deposit and then when the customer raises the disconnection request, no one will come and pickup the device. No update calls from the engineers. No refund without device pickup which they wont and will not do. Customer support will ask me to go and give in the nearby JioStore, and they do not want to do their job.

They loot and cheat the customer in the name of free offer. I STRONGLYDO NOT RECOMMEND JIOFIBER to anyone because of THIER PATHETIC, NON-EMPATHETIC, NON-RESPONSIVE, ARROGANT behavior.

I have recharged on 24th June, but it is not reflecting on my account. I am not able to call. My Jio app shows the Recharge history .I raised complaints but no one is answering.

Hello
I have taken a connection of Jio fiber for trial in March for a month for which I paid Rs. 1500. After cancellation within 30 days I had to get this security money back. I cancelled the trial within 30 days and after that I received 500 rupees, when I called customer care, all they are saying is remaining 1000 rupees refund is getting initiated. I have already made complaint 4-5 times but getting same response and no refund. Please help me with the issue.

Jio fibre registered number- [protected]
Jio fibre trial connection taken month- First week of March
Cancellation month- April First week

With due respect, I am writing this letter to inform you that my internet connection is disturbed from last 3 days. I am facing trouble as my most of the work is done online and for that, I need a proper internet connection.
I have already made a complaint but no one took any action upon it. I request you again to send someone from your office to check my connection. I expect a quick response as satisfying your customers should be your first priority.
I expect a quick response as satisfying your customers should be your priority. This is not a professional way to run a business. You need a proper customer service department. I always pay my dues within time, and still, I have to face such issues. I request you to take the necessary actions to resolve this problem as early as possible

Reliance Jio is digging up the roads in the layout, which is already dug up by the bescom authorities for underground cabling and not tarring it. Trenching work is going on with ditch witch for the past 2 days (12/7/22 and 13/7/22 without considering the sewage connection from houses to the common pipeline. This has been notified to the contractor but digging is continuing. Attaching the photos taken from the site that gives the pathetic situation.

I bought the jio fibre plan and got the postpaid jio fibre number [protected]. I have cancelled the plan and asked for refund of Rs.2394. It's been 2 months since I returned but refund is not credited.please resolve it for me.

Hi Team,

We have closed our connection almost a month or more back but no refund was received which was a deposit

Registered contact no - [protected]
Conncetion no - [protected]

Please help solve this fast

Thanks

Sagar Munot
[protected]

Sir I am SHYAM KUMAR DAS, since last two years I am using jio sim, sir I have recharged one year plan of jio of Rs- 2399, sir I want to tell you that jio's network is two months It has become so slow that it runs a little during the day but after 6 pm it becomes so slow that nothing works like data slow, no call, call disconnected due to network, after 6 pm After that I am unable to study from home due to slow data, I also talked to the customer care of jio but I did not get any response from jio, sir I want to request to you that the network team of jio is my address. - AJGAHA, MAHISHAL, KATIHAR, BIHAR, 854317, come to me after 6 pm to do network testing and provide me a solution, sir you guys help me to solve, I hope you guys will definitely help me.

Hi I had requested for a Jio fiber relocation for the number [protected] on 22nd May 2022. As it kept pending I had to take a new connection and requested to disconnect the fiber connection (prepaid) against the number [protected]. Till now as on date no body has come to pick up the router yet. I have given several complaints and now these people are saying that I need to go to Jio store and submit the router there. What kind of service is this? it's almost 2 months since I have raised numerous complaints and each time they convince it will be resolved within 24 - 48 hours. I need my refund back. Please help.

Dear TRAI,
Jio is not providing data Speed like 4G even I rechaged data addition plan. Very worst network in now a months. Please rectify the issues.
I rechaged RS 61 for 6 GB data addition on 5th July 2022. But my plan is expired without using data.

Thanks & Regards,
PONRAM T