Reliance Jio Infocomm Complaints & Reviews

On[protected], I recharged my Jio Number with Rs.209/- plan but I didn't received any message from Jio about recharge confirmation. I checked My Jio app and it shows my recharge as successful but I'm not able to call or receive any calls from anybody. SMS and internet services are also not working.
I recharged sim through Paytm app and it also shows the recharge as successful.

I contacted Jio Customer Care and they are claiming it to be traffic issue which isn't true at all as I have 2 other Jio sims that are working fine. I have also tried to use my Jio sim from different locations but it didn't work at all. They refused to refund me as they don't have any provision for that. Please refund my money.

Details:
Mobile Number: [protected]
Date of recharge: 26th July, 2022
Mode of recharge: Paytm app
Amount of recharge: Rs.209/-
Paytm transaction id:[protected]
Reference number: [protected]

Rechaged ph [protected]
rechaged amt 666 for 84 days data
ref no IGAOAHQIH1
RECHAGED BUT NOT ACTIVATED SO PLZ RECTIFY IT

Half of the installation of tower is done.But the jio people have not taken the permission for the installation so the residents have stopped the process.
The construction has stopped since 4years.
The appropriate jio authority should take the materials and do the needy.

I went to jio service center Barrackpore to fix the keypad of my JIO phone but they not only broke the charging port of the device but also misbehaved with me i want to take serious action against the specific employee...

New install mobile tower but not getting email address and contact no. For submitted my document of my village due to more coverage problem of reliance jio tower

During the past few days the network reception in my locality, Kenduguri Manik Chandra Baruah Road Jorhat, is drastically reduced. Network bars are dropping off and internet is rendered useless, websites take forever to load and YouTube doesn't load, and high ping of 999 along with server loss is being faced, this is really frustrating. I hope the jio authority in charge of the locality where I live resloves the matter as fast as possible.

I am facing internet issue sice last 4 day no enginnerr visit yet happen. Will they compensate me for 3 days.

I ordered a jio fibre connection last month in june. After no agent installed internet connection for 4 days, i cancelled the jio fibre order. I haven't recieved my refund till now in my MobiKwik wallet. It's been 23 days. I recieved the message for refund process on 2nd jul'22. I have called multiple times in jio and raised many complaints. They are not helping at all and fooling me for weeks.

Hi,

My Jio fiber connection got installed on 24th March 22 end and soon after testing it for 7-8 days I requested for the uninstallation in the free trial period as I was facing some serious issues with VPN connectivity and the speed was too slow. Their executive also acknowledged the issue with VPN connectivity and showed his helplessness.

After seeing Jio's executive response I thought to go for disconnection, so I called JIO customer care number and followed all the processes as explained by the customer care executive, they promised that soon the device and blank cancelled cheque will be picked up from my location and the refund process would start.

Since then it has been more than 90 days that I am getting SMS and mails from JIO on regular basis such as "UNINSTALLATION visit scheduled for JioFiber connection Order Number CO0000L8HRUE" for the uninstallation but no one turns up from JIO to pick the device and refund of my amount.

They are making false promises about the refund and trial period.

Please do the needful.

Looking for a positive response.

Regards
SSatish, Bengaluru

I have received msg that your data is 100% consumed and have confirmed my usage in mobile and jio app there is no conformation of date used 2GB.

The customer care they told they don't have facilities to check your data consumption. So it seems promoting purchasing of additional data vouchers..?
Requested to looking that urgently and restore the data asap

I have done recharge from my google pay for 666 plan. Transaction was successful from google pay with transaction i'd but no recharge confirmation received from jio. Attaching bill invoice screenshot for your reference.

How can i get my refund?

Transaction date and time - 20.07.2022 8:06pm

Upi transaction id[protected]
To - reliance jio infocomm

From - nalini shenoy (State bank of india)
[protected]@okicici

Without using data jio mobile network is getting drained

Manit Gupta
Tue, Jul 19, 4:52 PM (1 day ago)
to Appellate_Rajasthan

Dear Sir/ Madam,

in continuous previous mail, not visit this site by any Jio Fiber Executive till date 19.07.2022

So we request you to kindly solve our problems urgently and take necessary action.

If problem is not resolved immediately, you will be responsible for any misshappening.

With Regards

MANIT GUPTA

Reg. Mob. No. [protected]

318, Gayatri Nagar-A, Maharani farm, Durgapura,

Jaipur 302018

On Mon, Jul 18, 2022 at 6:49 PM Appellate_Rajasthan wrote:
Dear Manit,

I understand your mail with regard to service request raised for demo required.

I apologize for the inconvenience caused to you.

The confirmed appointment time of the JioFiber engineer visit is 20/07/2022 between 09:15 to 10:15 our engineer will surely visit to resolve your issue.

Appreciate your time and patience.

Kirthi Vallakati

Team Jio

on[protected] or click here to WhatsApp Now. You can chat with us now in English and Hindi too.

Post this communication, you will receive an email with survey link. Please do participate by clicking on one of the emojis as it will help me to improve myself. I look forward to your feedback.

On 7/16/2022 3:26 PM, Manit Gupta wrote:

Dear Sir/ Madam,

in continuous previous mail, not visit this site by any Jio Fiber Executive till date.

So we request you to kindly solve our problems urgently and take necessary action.

With Regards

MANIT GUPTA

Reg. Mob. No. [protected]

318, Gayatri Nagar-A, Maharani farm, Durgapura,

Jaipur 302018

On Fri, Jul 15, 2022 at 11:40 AM Appellate_Rajasthan wrote:

Dear Mr. Gupta,

I understand your concern regarding demo.

I apologize for the inconvenience caused.

Rest assured, I have raised a request.

Engineer will visit on 15 Jul 22 in between 19:00:00 - 20:00:00 hours.

We appreciate your patience and understanding.

Fiza Khan

Team Jio

on[protected] or click here to WhatsApp Now. You can chat with us now in English and Hindi too.

Your Feedback will help me improve to serve you better. Post this communication, you will receive an email with a survey link. Please do participate by clicking on one of the emojis as it will help me to improve myself. I look forward to your feedback.

On 7/14/2022 11:37 AM, Manit Gupta wrote:

Dear Sir,

We have a new Jio fiber customer & Jio fiber installed at our home on date 02.06.2022 but not proper guide by Jio Executive & i have many time call to Jio Executive Mr. Sachin Mob. [protected] & Mr. Mohit Mob. [protected] from last 1 month but did not attend my phone call and i have booked a new set top box to customer care but not proper response by customer care executive.

So we request you to kindly look into this matter and solve this issue on an urgent basis.

--

Thanks & Regards

MANIT GUPTA

Reg. Mob. No. [protected]

318, Gayatri Nagar-A, Maharani farm, Durgapura,

Jaipur 302018

I hav disconnected my jiofiber connection on April 26, 2022. The device has been picked on May 4, 2022. When I first made a call to customer care for the refund they told me to wait until month end, later they said the payment cancelled due to incorrect bank details. It took me 20 days to get cheque book and I sent the details to them.
Now they say that 500 credited, but payment of Rs.1000 cancelled from their end and told me to wait for 14 more days.
Even after this 14 days, I still didn't receive my remaining amount.
Please solve this.
ORN Number: NO0000L37G70
Registered Mobile number:[protected]
Registered Name: Gudiwada Venkata Naga Sai Tejaswini

Today morning I have made recharge of 1499+gst instead of 399+gst and immediately contacted to jio fiber customer care and explain the matter. After listening the matter they took my call on hold and then replied recharge can't be cancelled hence no refund will be issued. I have again request them so many time to consider this and cancel this recharge immediately but they have given me simple answer that we can't and advice me to take care in future while doing recharge.
I just want my money back so kindly help to to get refund urgently. My jio fiber number is [protected].

Dear sir / madam we are the villagers of kanchilo, po narangarh dist khordha state odisha .we are all villagers are problems face for network in issue for jio network .all villagers are complain her jio network team but he didn't respond our network issue.problem .so i requested to you. please install new network tower in our village . village name - kanchilo
po - Narangarh
dist - khordha
pin- 752018
state - odisha

I recharged for 2 GB which was exhausted without using . this was not first time it happens 4 to 5 times i am facing this issues .please look it and rectify this problem.

Hi, I opted for JioFiber free 30 days trial and the plan validity was from 22-May-2022 to 22-June-2022. The plan requires me to pay Rs.1500 as security deposit and within the 30 days, I need to raise the disconnection request post which the device will be picked up and the refund of Rs.1500 will be processed.

Below is the sequence of incidents.
1. I raised disconnection request on 19-June-2022 (SR00001BO8TQ) which was resolved.
2. I raised the first Service Request (SR00001BULWS) for device pickup on 28-June-2022 but the ticket was closed without my knowledge on 29-June-2022.
3. I have the second Service Request (SR00001BVSNF) for device pickup on 29-June-2022 but the ticket was closed on 30-June-2022 stating I was not responding (I neither did get a call nor the so-called engineer visited my apartment).
4. I raised the third Service Request (SR00001C3UTX) for device pickup on 9-July-2022 which is still open and SLA is 24-July-2022. The catch here is the device needs to be submitted by 20-July-2022 and no engineer has called me or visited my apartment till now.
5. I have raised forth Service Request (SR00001C9XFQ) for escalation which is still open and the SLA is 20-July-2022.

JioFiber says Free Trail offer and get Rs.1500 as security deposit and then when the customer raises the disconnection request, no one will come and pickup the device. No update calls from the engineers. No refund without device pickup which they wont and will not do. Customer support will ask me to go and give in the nearby JioStore, and they do not want to do their job.

They loot and cheat the customer in the name of free offer. I STRONGLYDO NOT RECOMMEND JIOFIBER to anyone because of THIER PATHETIC, NON-EMPATHETIC, NON-RESPONSIVE, ARROGANT behavior.

I have recharged on 24th June, but it is not reflecting on my account. I am not able to call. My Jio app shows the Recharge history .I raised complaints but no one is answering.

Hello
I have taken a connection of Jio fiber for trial in March for a month for which I paid Rs. 1500. After cancellation within 30 days I had to get this security money back. I cancelled the trial within 30 days and after that I received 500 rupees, when I called customer care, all they are saying is remaining 1000 rupees refund is getting initiated. I have already made complaint 4-5 times but getting same response and no refund. Please help me with the issue.

Jio fibre registered number- [protected]
Jio fibre trial connection taken month- First week of March
Cancellation month- April First week