Reliance Jio Infocomm Complaints & Reviews

Eam,

I have raised a cancellation of Jio Fiber plus Set Top Box Connection on May 27, on 27th day of taking the connection, due to poor connection quality. I was promised that I will get full refund if I cancel within 30 days. I cancelled on 27th day.

The cancellation request reference number given to me was: SR00001B7KK8. I was closed on June 1 without my permission. I was told that device will be collected in 48 hours by 29th May. Till date it has not been collected. When I contact Jio Fiber Customer Care, am being told that they have no information on the pickup details and will be picked up by 48 hours and every single day its the same statement they give. They claim that they do not have any procedure to give me any other details or escalate to someone. I did request that the case be escalated and call transferred to a senior agent who may have more information, but was always refused.

Jio is trying to delay the pickup deliberately, as I see the reviews in internet, so they get to keep consumer's money for a longer duration and thereby earn higher interest.

I request this case to be considered seriously, since many customers seems to be facing the same isssue

I had taken up new JIO FIBERNET connection in Hastinapuram, L B nagar, Hyderabad . Here the Technician are so arrogant and temper full ..!! Moreover they don’t respond properly.. they partially done the work and left no further communication from them.There is no supervisory over the work.

I had recharged for a plan of Rs.533 on 4th june via amazon pay app, my account has been deen debited but plan is not yet activated nor any message form jio regarding recharge is successful, for refrence I've attached transaction receipt image

Co0000mirqkt

Not picking up

My jio fiber box not picking up from more than 10 days every time I call i giver new complain no

My pickup is is
co0000mirqkt

Network and internet is not running properly in my area
And some calling and receiving issues in my locality
Please immediately solve this

Connection Name: Aditi Deepak Thakkar Connection ID: [protected]

Connection was closed, devices were handed over and bank account details were shared to Jio representative who came to collect it after complaining here for 3 times. They never shared an OTP or confirmation of device return but when I called multiple times to Jio customer care they confirmed that device is reached to them and mentioned that the refund will be processed by May 9th 2022. Its been 21 days since the date they gave and no refund has been processed yet. This is the 4th time I’m complaining on one single issue. Fed up of being a consumer in India.

Last complaint docket number: 3411574

Jio internet is down once in a month and this issue is taking one week to resolve from their end. This is happening frequently.

I recently port from VI to Jio. But Jio has more terrible network. Data speed is very slow. When i informed to customer care they don't provide a solution. They just confirmed we are upgrading our network in future. (No one knows when).

So i want to port out from jio before 90 days.

Please do the needful.

Dear sir

My old number due to not recharge deactivated on 25 March so as per customer retaintion old number within 90 day of deactivation so we required to retention my old number [protected] as soon as possible please retain this number and call me alternate number [protected] for kyc

CUSTOMER CARE SERVICE IS WORST. I have coupons in jio engage but when consulted multiple times on 198. they are saying you will not get any coupon without giving any propper reason.

Today i have called again for my coupon clain issue. An advisor whoose name is BITTU SA is saying directly I will speak always in this type of rude behaviour, do what you can do🤬

I AM GOING TO PORT MY BOTH JIO SIM CARD INTO AIRTEL. atleast i will give proper customer support and yes the fastest internet of INDIA

After calling Jio for cancellation for Broadband and Set top box, I was given this cancellation request: SR00001ATT9B. But am unable to track this request anywhere or any details on their devices to be picked up. Tried calling their customer support, but no luck. Very inexperienced call center techs. I read that several people are struggling to get a refund from Jio, and don't get it unless a complaint is raised in consumercomplaints. This is not a good story for a growing company.

Please improve your services to retain customers and do refund my amount asap

I had registered for job in reliance by paying 2100. They asked me to pay for the insurance, flat ticket and noc total payment 65000. Please help me sir to refund my money l have there call recorded where they said they will refund the money.

Hi I recently recharged my jio fiver account. Money has been deducted from my account but my plan is not active.

Have disconnected my jiofibre connection on 26 Feb and as per policy refund of 2500 was to be credited in my account within 14 days it's 3 months now but I have not received refund..every time the customer care says refund deposit has failed...how is that possible when I have submitted cancelled cheque.
New service id (SR00001AVS0L)

I Cancelled my connection on 25th April 2022, my device picked up on 2nd May 2022. When the technician was picking up my device, There was no option to enter bank account in his phone. Technician didn’t ask me about my bank account.
My bank account was not taken from me during that time . He just took the OTP from me and left without asking me my bank account number .

And I haven’t got the refund yet in my Original mode of payment.

When i complained about it to the customer care representative, they told me that “The amount will be credited to the account given by you at the time of returning the device”.

While no bank account was taken from me.kindly, provide me any link or something so that i can fill my bank details to get the money back.

Registered Name : Abu Talib
Registered Mobile : [protected]
Order no : NO0000LBZQJ2

I had recharged my moms jio number [[protected]] for the 239 rs plan
on 20th of may 2022. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. I am unable to make any outgoing calls. Please resolve immediately.

Repeating the details
Mobile no: [[protected]]
Date of recharge: 20th may 2022 in the morning
Mode of recharge: through Amazon pay
Amount of recharge: 239 rs.

Alternate no. [protected]

Dear Sir/Madam,

My Jio number is [protected] and its last active date was 11th Feb 2022 and I didn’t recharge due to some emergency situation.

When I tried to recharge on 8th May (Where 90 days are not complete from the last active date) no was made inactive (on 15th April) without any notification or intimation.

When contacted Jio support they were not supported in answering about the grace period( which I believe its 90 days) and never responded to my mails.

Kindly request you to intervene in getting my Number back!

On request i can provide the mails sent and received from jio care team.

15 may ko recharge kiya tha abhi tak activated nhi hua

[protected] transaction no