Reliance Jio Infocomm Complaints & Reviews

Dear Sir/ma’am,
I’m valuable customer of jio since 5 year. Recently my iphone got replaces by new iphone by authorised service centre in which I was using jio as e-sim after getting new phone, I went to reliance jio store at rdc raj nagar, Ghaziabad (U.P) for reactivation of e sim. So they denied to reactivate it as my surname got changed after my marriage which was held on September 2020 and I bought sim 5 year ago before my marraige. In which my surname was paternal’s surname now it got change although my adhar number, DOB is same as it was before. As a Indian women every women’s surname get change after she get married in different family. In support of this legal register marriage certificate which is issued by Indian Government by court. I’m surprised and disappointed why jio telecommunication is not accepting my present adhar card as my identity proof which is issued by Indian government.
I’m forced to do this complaint as I didnot get any satisfactory answer from jio team.
Kindly see into this problem do the needful as soon possible.
Thanking You
Dr. Khushboo Yuhanna

I am using jio sim as my primary number.Since a month I am not able to receive any sms from any number.So that i called jio customer care (ie 198).A customer care executive joined the call and asked the issue, Before completing my explanation about the issue she declined the call.I don't know why this happened.Then i tried once again and the same happened to me once again.He declined the call before me explaining my issue.This is not fair.I want my issue resolved immediately.Because sms are important for me.

As i had made recharge of rs 1559 to jio number [protected] my amount deducted from my account to reliance jio compay but recharge do not reflect and so there after 2 hour i have made another recharge of rs 205 in same number it processed sussceful so what about my 1559 rs recharge

I have booked Jio fiber connection on 02/02/2022 and theyscheduled the installation on 06/02/2022, it has not been installed until today even after frequent calls to the sales representative, The KYC representative being a person named Yash Bhatnagar, I had paid 1500 as security deposit.
The Order Number for Jio Fiber connection is NO0000KANUAU
Customer Installation Address:
AMAN PETWAL
Flat No: M80
Bldg: M80Mdda Society
Soc: M80Mdda Society
Sec/Loc: KEDARPURM
Street: MDDA COLONY
Area: KEDARPURM
City: Dehradun
State: UTTARAKHAND
PinCode: 248001
Contact# [protected]
[protected]@gmail.com
Relationship ID: [protected]

It is to intimate that after several complaints registered with Jio Fiber on the connection [protected] no resolution provided by the company on lost internet signal from 3rd february 2022. The request id is SR000018OBJJ that was generated on 3rd february after taking guidance on jio care customer support but resolution was not provided till date.

Regards
Rohit Raj
[protected]

Three to four months back based on the option in JIO app, i had visited the jio Sion store to change ownership rights from myself to my son as mentioned in the app . In the store i was informed, provision is not there, I called the customer care they told me to try another store, which i did i visited Antop hill branch of the jio store, there as well they told me its not possible, i cqlled customer care from there itself from both sion store and antop hill store, and they argued but the issue was not resolved . so i contact the appellate email id and contact number, at first i was told to go to Dadar Ranade road store there they are transferrign it i went there as well and they told me its not available now the back end team is working on it and asked me to contact them after one week, after one week i was told its not yet updated, so i contacted the appellate number, now he told me, that option is not available, i explained him its mentioned in the app and read it out to him, he informed me that feature is not available now and suggested to transfer to some other service provider . this is really shocking if you App mentions ownership rights transfer is available for blood relative, why its not being done at the stores . Can you help or at least delete it from the app, i wasted four months following up for this . its highly unprofessional on the part of JIO mobile .
I hope this is the right forum for this complaint if not then please help and forward to relevant id
Regards

Arvind Shettigar email id ([protected]@yahoo.com)

Jio is providing a very slow internet connection at our village. We suffering in poor internet speed for a week in every month. It's a huge problem to us. Please help us. Thank you..

I had a jio postpaid sim, [protected], which I converted into prepaid few months back. I had paid security deposit amount while purchasing postpaid sim. Yesterday I received a message regarding refunding of security deposit amount and I was provided with the link where it was required to submit bank account details. However on opening the link, it says the link is expired. Hence I am unable to get the refund of security deposit.
So, kindly look into the issue ASAP.

I get very slow Internet browsing and downloading speed in my area where i live. The network coverage is very poor. It is like a 2G service i am using. Kindly register a complaint
Mobile no. - [protected]
Address- 121/33, vijay path, mansarovar, jaipur, rajasthan ( 302020)

Respected Authority Members,

My village has the jio network tower just near like 300-400 m away, but there has been a weak network for many years in the almost entire village, It has become a very hectic issue in terms of communication in my village. I have also raised this issue on many platforms for many years, yet, there was no improvement in the situation. Can you please look into this matter ASAP?

Google pay se 666 ka 30 Jan 22 ko recharge ki thi recharge failed

Maine 30/1/22 ko Rs 666 ka jio recharge ki thi recharge failed ho gaya paise cut huye return nhi aaye

Internet very slow due to range issue in our area. Please solve the issue. Our area pincode is - 688538. Our area address: Nethaji Junction, Post office: Mannanchery, Village: Komalapuram, District: Alappuzha, Kerala

There is very low network at my location since 2 years. I face call issues and have complained many times about it but it didn’t solve

Hi Team,

I've been with Jio Fiber from 2020 and till date Jio didn't provide the invoice or allow me to download the invoice from Jio App./Website as everytime I get the following error.

As a consumer every customer has a right to invoice which isn't shared by Jio.

All I need is a confirmation copy of total amount paid from Oct 2020 till date to jio monthly wise split if possible

Hello Team,
I have my Jio number and i am using it in my router and daily it got NIL without using ..I got the 1.5 GB data daily but the same case happening me daily..i have complaint to jio many times but not got any solution
My number is [protected]..

Hope for the help as soon as possible

Dear Sir,

I have wrongly recharged to Mobile Number: [protected]
This mobile number is inactive

My correct no is: [protected]

Recharged Amount: Rs.2545
Transaction Id: BR00077EFFA7

I have contacted Reliance Digital, Enterprise support, Customer support. They are not helping me with this issue.

I have sent mail regarding this issue. They are not responding.

This is about my one month salary.

Please understand my Situation and reverse the payment.

I am Jio Customer for last 4 years.
I am trusting the Jio.

Please check and reverse or refund the payment.

Thank you sir. Please...

Dear Sir,

I have wrongly recharged to Mobile Number: [protected]
This mobile number is inactive

My correct no is: [protected]

Recharged Amount: Rs.2545
Transaction Id: BR00077EFFA7

I have contacted Reliance Digital, Enterprise support, Customer support. They are not helping me with this issue.

I have sent mail regarding this issue. They are not responding.

This is about my one month salary.

Please understand my Situation and reverse the payment.

I am Jio Customer for last 4 years.
I am trusting the Jio.

Please check and reverse or refund the payment.

Thank you sir. Please...

I have made a recharge on wrong number through myjio app via paytm. I have contacted jio care to reverse it to my correct number. they are saying that they dont have options to reverse my recharge but every other telecommunications provider have a process to reverse recharge except jio. I have made a year recharge of Rs2500 and it is not a small amount, and the solution i am getting for the problem is nothing just a sorry.What i am gonna do with a sorry. Then what the hell jio customer care is doing. last time i had same problem with bsnl they have reversed the amount. why jio do not have any solution to this problem reversing my money. This is a very normal problem that can be happen by anyone

I paid amount for internet connection. But they are not giving connection. It's been ten days.