Reliance Jio Infocomm Complaints & Reviews

Dear Team,
This is regarding my multiple deduction for new postpaid connection

Respected Sir/madam it's regarding my recent purchase of postpaid plan which rupees 199 plus,

at initial level I purchase the postpaid plan with deposit of 3 50 rupees at first transaction in court failed but the amount is deducted from my lazy pay qr pay account I have

attached the screenshot 349 Rupees are deducted from account but it is is not done the transaction within a timeline as per the executive the transaction will be refunded within 24 hours I wait and call many times to the executive for refund I purchased the postpaid plan encash and executive paid the next transaction by Paytm from his account I have attached to both the payment screenshot one is the PDF which has a amount paid through Paytm as well as the Reliance Digital payment screenshot which need to be refunded could you please investigate and provide me 349 rupees refund to my account if you are not able to revert or refund in that same account will provide the below details for your reference Details: A/C no [protected] IFSC: SBIN0003072 AHESAR AMIN TAMBOLI STATE BANK OF INDIA Thanks AHESAR TAMBOLI +91 [protected] As requested

below are the details to investigate further: 1. Date and time of visit to the store : home delivered on 18Oct 2021 in morning by executive Mohit Jat (mob no.+91 [protected], mohitjat3399.[protected]@gmail.com ) 2. Store address with PIN code Home address: Flat no 503, Swarganga society near GG school, Sant tukaram nagar, pimpri pune 411018 3. Your alternate number [protected]/ [protected] Attaching all the required documents for investigation also you can connect with the executive for the detailed issue. Looking forward from you Thank you Ahesar Tamboli +91 [protected]

My JIO data is exhausting without usage... they are cheating me. this is happening from 2 days. Please can you do something bout this.

Hello, i have done a wrong recharge of Rs 199 on[[protected]], transaction id[[protected]], please reverse this recharge on[[protected]] number.
Thank you

I did 555 recharge for my mother in 26 Oct, the money got deducted and next day I got update in my jio app that recharge has expired. I tried complaining to jio customer but in vain. They kept me on hold for 40+ mins with no resolutions. I request jio to kindly process my refund

Hi,

My jio mobile number is [protected]. I was a postpaid customer and migrated to prepaid. While inquiring about security deposit refund during migration from postpaid to prepaid, it was stated that security deposit will be send as cheque to the communication address amd other time i inquire about the same then jio representative said it will be deposit to your given bank account which is given at time of post paid connection for auto billing, but no cheque received so far nor i haven't got any money to my bank account.

Kindly look into this issue.

Let me know when will i receive back security deposit 500-600 I don’t remember exact amount actually.

I had taken a Jio Fiber connection for the month of Oct. The installation was done on 30th Sep. The installation team did not install the connection properly, it caused connectivity issues. They promised they were just a call away but stopped answering calls right after installation.

Their customer service team and engineer kept rescheduling and delaying the visit it as he "did not have time". When i told customer care that I want to terminate the service, only then did the engineer actually come. But he tried to pin the blame on us when it was actually an issue with the installation in the cable box outside the house.

The installation team had promised us that we will get an extra free month (referral from our neighbour). They did the procedure for the referral themselves. When we asked them why the expiry shows as 30th Oct on the app, they said it's not an issue and we will get another free month after 30th Oct.

Close to the end of October, we tried calling them as well as contacting the customer care team. They either did not answer our calls or kept telling us to wait, and the customer care team simply said they can't do anything about it. Customer care refused to register our complaint.

Since we did not receive any resolution to the referral issue, on 30th Oct i asked them to terminate the connection. They called to ask me the reason. When i told them, they said they can't do anything and asked me to confirm if i want to terminate.

I asked them to provide me the full refund of Rs. 1500 which they took for installation, but they are refusing to take any responsibility for the wrong behaviour and false promises of their employees. They are also lying about the start and end date (as can be seen in the attached screenshots).

Dear Sir/Madam

Sir, I have been facing issues while receiving calls for about a week now. I have tried contacting Jio care for the same still no resolution have been provided they keep on saying there is no issue from their side but I am facing this issue not only on one number but with all of my Jio number. I confirmed the facing among other users in my building even they are facing the same issue. I have to switch on my wifi calling feature in order to receive calls. The problem is faced at the address where my sim is registered which is my home. whereas I am able to make/receive calls at other locations. This issue started on somewhat 31 Oct 2021 before this I was able to make and receive calls from my location. Also, I have registered a complaint to a network team with Ticket No: MR0000Z7SH6E still no resolution has been provided. I have also requested for a port out I will be porting out if my last hope which is the Consumer complaints portal is not able to resolve the issue.
I hope my issue gets resolved asap So I can resist myself from porting out all my Jio numbers

Thank you

I am not able to park my vehicle infront of my house so remove the jio fiber pole infront of my house

Hi,

I got my jio fiber installed 1st week October and I had to relocate due to some personal work. Hence return was initiated on 04-Oct-2021 . The jio fiber team said that if you cancel the plan within 30 days, all of your money will be refunded. I've been calling them since 04-Oct-2021, and every time I would call them, they say that an engineer would collect the device from location. Its been more than a month of this back and forth but no engineer has visited my place. I'm really not sure how else to get the refund.

I have paid Rs.1500 for Jio fibernet connection and i am in need to change my house and i have cancelled the order. First they promised that if we cancel the connection the full amount will get refunded without any questions but i got RS.500 only. I don't know where is my 1000 RS.

My JIO connection no: +91-[protected].

Don't give false commitment.

I was facing issue with Internet connection. I raised complaint for issue, it was closed without fixing. I followed up couple of times but no resolution (after 1.5 month follow-up). My balanced lapse during this time without using internet.
I raised closure request, but no action taken, I am demanding my deposit against modem and set top box, but they are evading to take request in consideration by mention different reasons (like give us opportunity to look into issue). I clearly mentioned that i want to close the connection but they are avoiding. I do not know how I'll my refund if they do not submit the request.
This is very wrong practice from such big company to avoid taking request. People keep on wasting their time in followups. So as final resort I am reaching to consumer forum.

I have been eagerly waiting for Jio to start its fiber services in my village.
Jio has laid down fiber cables underground in december 2020, now it is November 2021 and still no progress have been made. Jiofiber services are yet to be started in my village. This is a HUGE delay.
I request Jio to start its jiofiber services in my village soon.
Area Pincode = 581400
State = Karnataka

My Jio number is [protected] I recharged my Jio plan wrongly twice on 3rd august 2021 although i paid twice they didnot activate my one plan paid extra and was in que on 27th October when my plan expired i was on Airport and without my plan activation i was very much in trouble for Taxi booking and making urgent calls. it started again only after i paid and recharged again on 29th october 2021 when today i called customer care they are bluffing and saying plan was already activated. they are lying and not giving proper information and behaviours are stupid. i want them to fine with a huge panelty i want answer from them in writing that why my plan was not activated at that time

I had recharged for my Jio plan 199 yesterday (02.11.21), the day before expiration. I recharged from my IndusInd bank app like I always do, and the amount was deducted. I also got a notification that was the recharge was successful. But after my plan ended today I was shown that I don't have any plans!

Where did my money go??

I had to recharge once again to keep the internet ongoing, which was successful.

Refund my money (marked by 1 in the image)! This is deceit!

Not getting internet from 01/11/2021 morning. complaint registered through WhatsApp complaint number. As per SMS scheduled an engineer visit at 5 pm on 01/11/2021. I am still waiting for the engineer.
Today they again rescheduled to 02/11/2021, 4 pm.
The technical service of Jio fiber is very poor, They won't come on scheduled time. (This is my past experience)
It is very difficult and tedious to contact their customer care number

These are fake website on the Internet that is harmful to people and also I have fallen into the trap of this website and lost a lot of my money. I request you to close this website as soon as possible and take legal action on it. Thank you

https://digitaltower.co.in/
https://digitaltowers.co.in/
https://jiodigitaltower.net/
http://towerjio.in/

I have applied for jio fibre at my house so i called one of your jio sales person . He checked my location n thn told me that u will get wifi here . So i did e-kyc for jio connection but at the time of online payment payment wasn't been successfull so he insisted me to transfer money to his account he will pay money from his account on my behalf .
But now they cancelled my order next stating that address issues . And my refund amount is also credited in his account . Thn contact him he told me he will return my money bt after sometime he start giving excuses n stop picking call n now block my number too.
I felt like being cheated here
Please look into this matter .
I have also attached the screenshot of my payment to him . Or screenshot of
My connection appointment .

Sir,
I have done recharge through my jio app using paytm upi
my upi referance no.[protected]
in paytm its show money send to reliance jio infocomm limited
its also show id -- reliancejioinfocomm.
[protected]@citibank

money is deducted from bank
recharge not happen till yet
no any message come from there
sir look my matter
recharge not done or not sowing in my jio app or message come

On 6 Oct 2021 Jio Broad band connection booked but till date installation not done.

.