Reliance Jio Infocomm Complaints & Reviews

Below is the brief of the concern -
There was an erroneous debit of Rs 555 each (Rs 1665 total) through my ICICI credit card No on 15th Oct 2020 as stated in Oct'20 ICICI credit card statement (Attached).

ICICI had credited Rs 555 each as Interim Credit (Total Rs 1665) in Nov'20 as per attached ICICI credit card statement for the incomplete payment towards Jio recharge in 3 attempts (Attached).

However, I see a deduction of Rs 555 for 3 times again (Rs 1665) in Dec' 20 ICICI credit card statement which needs to be corrected and credited back (Attached).

We also called the ICICI Team to understand the debit reason again and they confirmed deduction of Rs 555 for 3 transactions and attached is the screenshot shared by ICICI team for your reference. It is absolutely clear and confirmed by the ICICI Bank that the payments were successful for mobile recharge - ending with 3906 by my card.

I have a written confirmation from ICICI Bank that the money was positively credited to Jio's Account and since that day, Jio has not been responding to my concern. I request you to please look into the matter at the earliest as it has already been more than 5 months now, that I have been following up.

I am facing this issue everyday i just woke up and check my phone for rearly 10-15minutes and i got massage form jio server that i use my 90% of data i checked my all apps data in my phone and its showed i just used only 200-mb data which is fair. I have 2gb daily data but this fraud company making us fool by not giving us full data

Jio ke network aaur internet speed bahut hi slow chalta hai company iske regarding koi bhi action nahi le rahi fyada hi kya keh sim rakhne ka ye log facilities hi nahi de sakte fir customer MNP karwana hi behtar samjhega sab ke plan ek jaise hai fir fyada ki kya hoga jio ki sim ka aase ye customer care na department solve nahi karega query to

My brother-in-law has been using the SIM Card No (Not Mobile):[protected] in the JIOFI. Suddenly it became No Service and on approaching Service center, they said it has been blocked. I have recently recharged with 999/- for 90 days. This money is blocked.

The aadhar card that has been linked with the mobile is : XXXX-XX62-2968

Kindly help so that the SIM card can be used again with the existing balance.

जियो टावर नाम पर जीएसटी टैक्स के रूप मैं पैसे लिए हैं आलोक कुमार अग्रवाल ने मुझे नकली एग्रीमेंट बना के दिया प्रूफ के लिए अपडेट कर रहा हूं

I online ordered a jio sim to port in to jio and the agent asked me for extra charges and when i refused to pay extra charges he cancelled my order and threatened me to deactivate my sim. The agent number is [protected]

The Jio fiber speed is supposed to be 300 mbps but I don’t get more than 20 or 30 - my online work suffers because of this

I thought that I will get best services as this is a Reliance Group company but when I surrendered the number then their customer care is so lier that I will not trust them in future. Very bad services from Jio which was never expected.

I made a recharge of RS 2599 plan in my jio prepaid number [protected] on 23 rd july, 2021... I got the daily call + dataplan for 1 year as per the plan BUT my HOSTAR VIP Subscription for 1 year i.e from 23 rd july 2021- 22 nd july 2022(which was also included within the plan ) for the next subsequent year had NOT BEEN RENEWED.
I contacted HOTSTAR customer TEAM but they are clearly saying that its the problem of JIO as NO RECHARGE SUBSCRIPTIONS has been received by hotstar to the d4stined jio number from their end.(EMAIL ATTACHED).
I also contacted JIO CUSTOMER CARE EXECUTIVE by PHONE (as theirr chat section us automated and very harrsassing) 2 TIMES . 1st executive told that its the technical issue of jio and within 24 hours it will be restored.. 2nd executive got no clue.
2 DAYS have passed, still no resolution..so, its my EARNEST REQUEST TO KINDLY LOOK INTO THE MATTER AND ACTIVATE MY HOTSTAR SUBSCRIPTION at my jio NUMBER [protected] (the same number i made recharge )
Its really shameful as well as harassing that even after recharging the entire amount, customers like us is being harassed like this..
YOUR ACTIVE COOPERATION IS HIGHLY SOLICITED
MY JIO CONTACT NO - [protected]
DETAILS ATTCHED HERE WITH

As per the jio fiber plan if we are not happy with the service we can return the instrument and can claim full refund after one month. So I put cancellation request after 29th day on call i.e. on 06.07.2021. On that call I was told to submit jio fiber router and device before 05.08.2021 and if due to my fault if I am unable to submit the device, then installation charges of rs. 1000 will be forfeited, that is, I will get refund of Rs. 1500 only instead of Rs.2500. But despite several complaints in jio customer care till date no one has come to pick up the device and every the jio customer care gives 1 week time to resolve the issue. On asking higher authority contact no., they simply reply that jio customer care no. Is the only no. And due to COVID pandemic they are unable to transfer the call to higher authorities. there person didn’t comeback to collect the device. So it is Jio's fault who is not responding on time.

Also, I talked to engineer who installed jio fiber, he is asking for CO no. and on asking, customer care is not giving CO no. saying every time that CO no. will be messaged to you but in 20 days despite several complaints I have not received any CO no.
Also, while installing jio fiber connection engineer had not installed the connection properly due to which whole set up of jio fiber fell down and my LED TV got damaged.
Who is going to take responsibility of all these losses including mental agony.
Therefore, I am bound to take legal action.
Please help.

As per the jio fiber plan if we are not happy with the service we can return the instrument and can claim full refund after one month. So I put cancellation request after 29th day on call i.e. on 06.07.2021. On that call I was told to submit jio fiber router and device before 05.08.2021 and if due to my fault if I am unable to submit the device, then installation charges of rs. 1000 will be forfeited, that is, I will get refund of Rs. 1500 only instead of Rs.2500. But despite several complaints in jio customer care till date no one has come to pick up the device and every the jio customer care gives 1 week time to resolve the issue. On asking higher authority contact no., they simply reply that jio customer care no. Is the only no. And due to COVID pandemic they are unable to transfer the call to higher authorities. there person didn’t comeback to collect the device. So it is Jio's fault who is not responding on time.

Also, I talked to engineer who installed jio fiber, he is asking for CO no. and on asking, customer care is not giving CO no. saying every time that CO no. will be messaged to you but in 20 days despite several complaints I have not received any CO no.
Also, while installing jio fiber connection engineer had not installed the connection properly due to which whole set up of jio fiber fell down and my LED TV got damaged worth rs. 32000/-
Who is going to take responsibility of all these losses including mental agony.
Therefore, I am bound to take legal action.
Please help.

Maine ek postpaid fiber connection kharida tha 6 6 month wala plan ke saath or usse maine 4 din ke baad refund ke liye daal diya tha or 7 taarik ko or 14 ko unka engineer aaya or device legya. or avi tak mujhe mere refund nhi mila. customer care me call karta hu toh kabhi 3 days bolte hainkr kabhi 7 or 14 day or kabhi 20 days... mujhe paise ki arjent jarurat hai...

Jio company mane jio sim me 11rs ka recharge kara 1gb data ka mujha data nahi mila help me mobile no[protected]coc

Sri. Ajay Kumar, I.A.S
Commissioner & Special Officer
Lucknow Municipal Corporation

Sub: Removal of Mobile Tower In Midst Of Residential Area at roof of 551 ka/321, pratap chaat wali gali, Shakti Nagar, Alambagh, lucknow, 226005

We would like to lodge complaint on behalf of residents of Shakti Nagar, Alambagh, lucknow and thereby putting the life of residents in vicinity in hazardous situation.

Our complaint is specific that, one Mr. Rakesh Shrivastava, resident of 551 ka/321, Shakti Nagar, Alambagh, lucknow – had licensed his premises to Mobile Company for installation of Mobile Tower in midst of residential area of Alambagh, Lucknow

When residents of Alambagh, Lucknow, came to informed him about the hazardous effect of radiation, which eminates from the said Mobile Tower upon the human body and also shown him report of Deccan Chronicle & various reports.

In spite of this, the said Mr.Rakesh Srivastava flatly refused to pay any heed to the said fact and evasively replied to residents of Alambagh, Lucknow that ”do whatever you want, I will never terminate the said license

As you know that, it is general rule that, the Mobile Tower has to be installation 50 meters away from the residential area as the radiation eminating from the said Mobile Tower causes various effects on human body and worked as slow poison upon the human body. Therefore, various building societies are refusing to install the said Mobile Tower on their building. Hence, the said Mobile Company choosing residential areas as they know that, few people are very greedy about the money and ignorant of their effect

As per the rules it is the necessary to give structural stability certificate and drawings, building owners' agreement copy, no objection certificate from neighbors and surrounding areas and other documents has not been given and the neighbours has objection to this installation in their areas.

We therefore request you to kindly look in to the matter personally and see that the above tower is removed immediately from the above House in order to prevent further damage to the health of innocent people of the area.

Yours faithfully,

Shashi Rawat,
551 ka/321
Pratap chaat wali gali,
Alambagh, Lucknow

On 7th july I recharged my jio fiber through Paytm payment bank. Money got debited from my account and got credited in jio business account (City bank), but jio is denying that they haven’t received any amount.
UPI reference number is :[protected]
I have attached the screenshot my transaction below.

Dear sir/madam,

Would like inform you that we are society of more then 2000flats residents are highly unsatisfied regarding Jio network in side the complex we request you to look in to it and resolve the same .

Regards
FM team
Kenworth By Provident
Rajendra nagar HYD 5000502

Dear Sir,

Let me introduce myself as Sudhersan S bearing jio fiber connection (on landline number:+91-[protected]).

I am planning move out of the city and as part of it I raised a service request SR0000156S0F on[protected] to "cancel" my jio fiber connection and collect & process refund of security deposit, a service engineer contacted me on relocation, I explained him that the ticket was not raised for relocation but cancellation. I followed up by raising another request SR000015DJVH on[protected], same thing happened. Same thing happened on SR000015DWU2 ticket raised on[protected].

I am writing this email in good faith that an appropriate an action will be taken on this matter.
I have been a user of Jio fiber/services for a few years now and I myself have been a advocate of Jio services, please don't make me think I was wrong all along.

Yours sincerely
Sudhersan S

I have done the recharge of my jio fiber through Paytm payment bank. Amount got deducted from my account but jio is denying that they haven’t received that amount.

Me jio retailer hu aur me jio conection bhi bahat sara deta tha lekin sim ke liye extra 10 rs per sim card office se charge karta hai aur online sim active karne ke subidha bhi abhi tak nahi kar diya hai office ke log meine bahat bar apna shop ka photo aur agrrement bheja par abhi tak koi response nahi mila mujhe.

Complaint no : SR000015T9HT

Name of registered person : Pratiksha Arvind Soorada

Complaint : Jio fiber Wifi internet down and no resolution provided.

Background:
1. Raised a complaint and booked for service engineer visit on 17th July 2021 for 9 am . Service Engineer never called and I called jio customer care multiple times .
2. I was assured a visit would take place and internet would be restored by 1909 hrs on 18/06/2021 .
3. At 1915 hrs upon checking I was told that person would not visit as the problem was lower power on junction box outside my home and would be done by backend team . Same was not mentioned when I called at 1830 hrs
4. Now with nowhere to go and work dependent on the internet coming back I have no option but to raise a complaint .
Very poor service and they kept fooling me till the expected resolution time was over . Worse is they still don't even know what is going to happen . They just asked me to wait without any timeline or plan of approach .